perfectly fine store! we almost didn't go because of a few other reviews. but super knowledgeable Tony was so helpful!

SML is now a personal wet dream of mine, the exterior is deceiving, and the name so trite compared to what lies behind the doors. I was shopping today and I thought what the heck let's check some of the stores in the strip mall; SML opened up to my own secret fantasy! Wow, original, authentic pinball and video games! Can you imagine having your own Ms Pac Man set up in your living room, now I mean the original Ms Pac Man, the one from the 1980s that took all your quarters? Or how about the original Pinball Wizard by Elton John? Jurassic Park? These beauties all range from anywhere between 3000 to 6000 dollars. Droll. Talk about nostalgia. All of sudden I pictured myself in grade 9 donning my new blond Flock of Seagulls hairdo, my ultra sleek trench coat and my cut off fingered gloves. I of course would be meeting with friends to watch "Grease for the 10th time" and then hang out at the local arcade milking the Donkey Kong Machine. And yes folks SML have one of those too. Sigh This is a Chandler and Joey's paradise, jukeboxes, hot tubs, lazy boys and let's not forget ....the POOL TABLE. Ranging from anywhere between 2 to 6000 dollars you can set your basement or den up with one of these babies. There was a nice selection, all with incredible wooden designs, from art nouveau to the arts and crafts era. There they were lined up in their glory showing of their smooth greens. I didn't realize we had this in Calgary, Brian who was so delighted in my delight explained there were others in Calgary but not with this much selection and space. Man if I ever come into a lot of money I would pimp my crib with anyone of these bad boys, thank god they don't have lay away. read more

SML Entertainment - Pool & Hot Tub Service Near Me - Calgary, Alberta

I was looking for end stoppers for foosball rods. Neither guy I talked to really knew what I was talking about. The parts guy in the north location sounds like an elitist, but didn't know what part I was looking for. The dude in the south location didn't even the standard size of foosball rods. Everyone is saying to shop local and don't buy on amazon, but these guys are rude and don't know what they're talking about. It doesn't matter the brand name or the age of my table. It's a standard 5/8" rod, with a plastic stopper that bolts to the rod, not the rubber pad. read more

Amazing experience with SML entertainment! We thought we had to replace our hot tub but after Brian came out and worked his magic my bill was only 400$. He was extremely knowledgeable and did teaching with me on maintenance and winterizing. Thank you Brian and Dean for all your help. read more

Parts guy at the Calgary store is asleep at the wheel. My part was not a big purchase, but regardless, it was painful to deal with him and now after waiting two weeks for my part to get my daily use Hot Tub going again, I called to find out the part is still sitting on his counter. They made sure to charge my card so it can sit there....pathetic read more

If you are looking for a supplier of games tables, pool cues, and accessories, you have come to the right place. I recently picked up a Predator BK2 cue from here. (as well as some accessories) The guy in there is great, fairly knowledgeable about what I was looking for (I had tough questions, so I don't expect everyone to know them), and soft spoken. They sell any time of game table you'd want. Foosball, pinball, pool, poker...etc, etc. They also run the SML pool league. Great business, great supplies, well stocked, knowledgeable staff, very friendly receptionist, great business. http://www.smlentertainment.com read more

Several years ago we purchased a pool table for use in the utility room of our condominium. We shopped around for a good deal and selected SML because we knew the table was going to be in high demand and it was SML's reputation for quality service that convinced us to purchase the table from them. In the three years since then we have called SML several times seeking assistance on general maintenance. Their response time has always been immediate and the quality of their work and attention to detail has been exceptional. We are currently planning on adding additional equipment and look forward to dealing with SML again. read more

I've heard great things about SML which is why I purchased my killerspin revolution SVR ping pong table ($3500) from there. Unfortunately I can say that dealing with SML has been a terrible experience. They had to order my table from Chicago which is fine. They originally told me it would take 3-4 weeks for it to come in, then 3 months passed and not a word from them. I had to call them and ask what the status of my order was and it turned out they never processed it even though they were happy to charge my credit card. So then the order was finally submitted by them and then no word from them for another 2 months. I finally had it with them and went into the store at Cross Iron and they said the table had been sitting in the warehouse but no one called me to arrange a drop off. When they finally dropped it off and set up the table, one end of it was damaged beyond repair and they promised they would get another piece ordered and have it here within 4-6 weeks. Its been another 2 months and still NO TABLE. I just got off the phone with the manager and hes trying to figure it out. So we'll see what he has to say, even though he is TERRIBLE at returning phone calls. They might do pool tables right, but definitely this ping pong table has been an on going ordeal. I would say their customer service is pathetic (not returning phone calls, failing to let customers know when orders have come in, not ordering products even though charges on customer credit cards were put through). Because of all this the manager decided to give me free ping pong paddles and ping pong balls WOW and I say that sarcastically Anyways i'll let you know how the story turns out. Like I said Im waiting to hear back from Otto ( the manager) if he calls me back that is. read more

My husband and I were shopping around for a hot tub - We first stopped at SML Entertainment as I was very interested in the beachcomber brand - however, it was 45 minutes of wandering around their hot tub area, crawling in and out of tubs before the receptionist (?) asked if she could help us - when we explained were interested in purchasing a hot tub but had some questions, she said she didn't know much about them, but when the fella she was working with was free, she'd have him come help us... The gentlemen I assume she was referring to, was standing at a desk the entire time we were there, not on the phone, or with a customer, and we eventually left without him ever bothering to come and help us. I will also mention, when we walked in that morning, two employees walked past us without even saying good morning - Terrible customer service all around. Because I was so interested in beachcomber I went as far as contacting Beachcomber in Edmonton for information and had considered ordering through them - I had no interest in my 10K+ hot tub budget being spent at SML after our experience. We ended up purchasing through Jacuzzi - The staff there was very happy to help us out and went over and above for us. and we were happy to purchase through them. read more

Had the displeasure of recently going into this establishment. Stay away is all I can say. The person who was trying to sell me a cue was an idiot. I new exactly what I was after and it has to be ordered. He was trying to sell me a crappy mcdermot when I was clear and said I wanted to order a schon. Why not tell me you dont sell schon? Nope he continued to berate schon and tell me why the 400 dollar mcdermott was better. Uh maple vs. cocobolo and ebony and they are telling me maple is better???? How stupid are these people. A 3000+ dollar schon vs. a 400 dollar mcdermott and they are trying to argue. Ordered direct from schon couldnt be happier. Will never set foot in SML ever again and I go out of my way to steer people to pathmark or Cuestore.ca for knowledgeable staff. STAY AWAY read more

After my experiance in the store, With lack of professionalism and knowlage of their products. along with Reading these comments it's apparent they don't need my business and if they do they sure as hell do not act like it. I will not waste my time or money here after all. If I could do 0 stars I would. read more

After having spent over 20 grand in SML and being a loyal customer with SML for nearly 7 years I received a quote from SML to move my entertainment equipment to my new home. I accepted SML's quote as valid and rejected an offer on the sale of my house to include my entertainment equipment based on this quote from their employee. They came on the day requested moved the equipment then gave me a new bill of an additional $1,500.00 more than the original quote I had received. I agreed there were three extra services provided like snow removal and hot tub drainage and winterizing that was added to the bill which I have gladly paid. However, I explained that aside this wasn't what I was previously quoted. The employees that had provided the service indicated the woman that had given me the quote often made mistakes with quotes, services, information and booking times and was annoyingly very forgetful in general. When I spoke to Tony the owner of SML he informed me his employee would never misquote as she never made mistakes. Essentially he shut me down without question, and made verbal huffs while I retold the conversation of the quote with his employee, like he was saying 'yah right', and he would NOT budge, nor negotiate as I was in the wrong. I had based my decision to keep my equipment and not include it in the sale of my home on what his employee quoted me! I had no reason to create any other quote or version of events. I am completely dissatisfied with SML, and the rudeness of the owner, and how he conducts his business. Clearly covering his butt is ALL that concerns him. I suggest going somewhere else to do your hot tub and entertainment equipment purchasing as you never know when the company, or more specifically the owner, will refuse to stand behind quotes, service or more importantly warranties. read more

Went in to the south location today to buy a Shuffleboard table and a fooseball table. Spoke the person there about a shuffleboard table as I did not see one on the floor. The man I spoke to said that they can order them but they only have "high end" tables.......The insinuation that I would not be able to afford a shuffleboard table from them. I have not been so offended in a very long time. What kind of business are you running by pre-judging a client??!! I will not and will never give SML any of my business. I would not recommend them for anything...By the way, I have a $25k budget for my games room, your loss SML. read more

My experience with SML was short lived and I can honestly say I will never deal with SML Entertainment ever again. A week ago (Tues.) I went into the head office show room to get a quote on a pool table installation and to have new felt installed on the rails. John, the Technical Supervisor assisted me with felt options and provided a quote of $300"ish" for re-felting and assembling the table (his quote was from a manual he had with him, so I assumed his quote was legit). John confirmed that the labor time would be shorter if I brought in the pool table rails to have the felt reinstalled. Before departing John took my name, phone number and the chosen felt colour and said he would pass on our information to Otto, VP Operations, who looked over this type of job. I was told Otto would contact me right away to confirm details. No return call that afternoon. No return call on Wednesday. Finally, I called the store on Thursday afternoon and got to speak with Otto. Otto confirmed that dropping off the rails on Friday would make the job cheaper. He also said that the rails would be delivered when the installers arrive on the following Thursday to do the pool table installation. In the interim, I had movers come in and move the 3 slate pieces from the garage to the basement. On Friday, the rails were dropped off at the head office. Information for the work order was taken at that time. Today, Monday, a call was placed to Otto to enquire if they will be bringing extra hardware, their preferred method of payment and what the total cost will be. Otto advised that the original quote of $300"ish" was not correct and the total will be closer to $800. He was kind enough to take off $35 off the felt cost to help us out! $35 is not going to make me feel better about paying an additional $500 because of the misquote I received from their employee! I have never experienced such poor customer service. Otto was so concerned about charging for the installers time. What about my time? I now will make a THIRD trip back to the head office to pick up my pool table rails! My lesson learned: when given a verbal quote of $300"ish" - get them to write it down. On a positive note, I never paid anything to SML, so they saved me spending $300ish this week. They have also saved me from spending anything further in their store in the future! Money in my pocket and not in theirs! Interesting fact, both employees that I dealt with have the same surname! read more