They sold me a $40 vape that stopped working after a couple days with almost all of the oil still…read morein it. I barely got to use it and they said they wouldn't do anything about it at all. I've been to a lot of smoke shops and that's terrible customer service.

In town visiting family I left my charger so I came here and bought a battery charger yesterday…read more When I used it for the new batteries I also bought from here the charger got really hot and produced an electrical burning smell. When I went back today to return it or receive a store credit the cashier smelt the charger and said she could smell the same smell. She also called the manager and then asked me for the batteries I use so she could plug it up for 5 minutes and tell me nothing is wrong with it and they aren't going to do anything about it. DON'T BUY ANYTHING FROM HERE!!!! THEY ARE CROOKS. SALES ARE OBVIOUSLY SLIM TO NONE SO THEY TOOK MY MONEY! And then the cashier threatened to call the police on me because she saw me talking to someone that was about to go in the store. Not knowing I already called the police and they said it's a civil matter and if I'm not in the store then I'm not breaking the law. AND THE FIRE HAZARD CHARGER WAS OVERPRICED! Thieves with nasty energy. KARMA IS REAL!

Stellar service, great selection and they always have something in budget for me. Everyone from the…read morefamily who owns it to the young ladies who are often at the helm share a stellar vibe. Feels like Home

Mo took care of me. My vape didn't hit and they made it right. This place is legit. Love the…read morediscount.

Such a nice please. And they stock on everything you need! Abhi was super nice and help me find a…read morebetter vape!

I love this store so much that I send all of my family and friends to get all the vape stuff they…read moreneed... I will never go anywhere else...

Nyx was very nice and helped me pick out a new vape! Definitely recommend this smoke shop because…read moreall the guys up here are real down to earth guys and have excellent customer service!

I love this smoke shop, after trying numerous others in the area, I've definitely made Smoke Empire…read moremy go-to spot. They know what they're talking about and don't bullshit you if they aren't familiar with a product which I really appreciate. They're also very generous and often give me items "on the house" to try before buying which basically tells you all you need to know about the integrity of this awesome business. HIGHLY RECOMMEND

Really need to update open hours. It's not 24 hours. Making…read morea trip to a store you think is open and not being is not okay.

They leave open signs on door when nobody is inside and that's misleading for us vapersread more

Selection is big but the best part of this business is their wonderful and very helpful customer…read moreservice! I have been a die hard loyal customer for at least 5 years. They have pre-bottled juice but their made in house juice is amazing! Their prices are the best I have seen. Thank you Wendy and Jasmine for all your outstanding customer service and great selection and prices!

The ladies at the hideout are very professional and informative. They have excellent customer…read moreservice and have the answers to all your questions about the products they sell . I have been going to this establishment for a long time and never have I been disappointed . Highly recommend giving them a try

Vape City is a great place to go for all your vape needs. They have a decent amount of selection…read moreand are reasonably priced for what some vapes are priced at. in the staff was very friendly and the store was very cleaned up and looked nice inside. I will be going there for all of my vaping needs. I had a recommend this place.

Oh man, I buy a hooke she still doesn't print receipt for me until I pay it and then she did it…read moreafter she call her manager the head ball for the hook. I wasn't working on this hookah. I thought exchange it or return something. She said we cannot do it. I said I'm still in the store before I get out. She said no that's OK. I'm gonna put you in office. She said I don't care now. This is her not good. Customer service don't ever buy anything from the store. That's not good wow bad customer service don't ever go there if you wanna buy not from the store.

Update Dec 2025 from Google! So all I can say about this…read moreplace is they are an absolutely legit and legendary local vape shop to the area, and I continue to come here for their great selection and some of the deals they have! The people that run this place are always very welcoming and fun to chat with! I always feel kinda bad buying from their sale shelf when I come in usually, but they always got smiles on their faces and are very helpful and knowledgeable with whatever questions you have about their products! I have so many good things to say about this place! I cannot recommend this gem of a local store enough! Thank you for being here in Arlington!

Finally!! A shop that has REAL delta 8 products! I'm so tired of these shops that say they have…read morepremium quality hemp products when they have a bunch BS that can give you headaches and seizures. Shop here if you want quality. Their prices on glass, vapes, etc are the best in the area. Eric is always a big help in picking the right thing.

They have hemp papers, hemp wraps, cones, glass pipes and King Palms!!! They also sell piercings…read morejewelry, hookahs and natural tobacco products