I love this smoke shop, after trying numerous others in the area, I've definitely made Smoke Empire…read moremy go-to spot. They know what they're talking about and don't bullshit you if they aren't familiar with a product which I really appreciate. They're also very generous and often give me items "on the house" to try before buying which basically tells you all you need to know about the integrity of this awesome business. HIGHLY RECOMMEND

Nyx was very nice and helped me pick out a new vape! Definitely recommend this smoke shop because…read moreall the guys up here are real down to earth guys and have excellent customer service!

Haven't been here in some time but used to love coming here and last night I bought a gram of…read morerosin... as you knew this is 70+ a gram and when I open it it's all melted all over cap and side.... This is extremely disappointing. Tried to get a hold of them on the phone and no answer. Unless someone can remedy this I won't be going back Updated 12/11: went in to exchange and the only one they had left was also melted and all on the side of the rosin... this is beyond disappointing. One of the most expensive places around to buy rosin and now 3 different occasions I have got an inferior product. And then being told other stores don't have any and they could exchange it for diamonds(a much lesser product) probably won't be back unfortunately hate that the quality has fallen to the wayside Also attached a photo of what rosin is supposed to look like and what they gave me

My first time visiting a store like this and Taylor was awesome! He made my whole experience super…read moreeasy, and he was very knowledgeable with every question I asked. Definitely going to come back because of him. The inside was so inviting and organized, it was really fun looking at all the product. They have a really great selection with very fair prices. I would highly recommend this place.

I only shop here for my tobacco needs, I live that I am treated like family every time I walk…read morethrough the door.

So weird! Our hookah didn't work and the guy behind the counter was we dismissive as if we were…read morelying. Worst service ever!!

They sold me a $40 vape that stopped working after a couple days with almost all of the oil still…read morein it. I barely got to use it and they said they wouldn't do anything about it at all. I've been to a lot of smoke shops and that's terrible customer service.

In town visiting family I left my charger so I came here and bought a battery charger yesterday…read more When I used it for the new batteries I also bought from here the charger got really hot and produced an electrical burning smell. When I went back today to return it or receive a store credit the cashier smelt the charger and said she could smell the same smell. She also called the manager and then asked me for the batteries I use so she could plug it up for 5 minutes and tell me nothing is wrong with it and they aren't going to do anything about it. DON'T BUY ANYTHING FROM HERE!!!! THEY ARE CROOKS. SALES ARE OBVIOUSLY SLIM TO NONE SO THEY TOOK MY MONEY! And then the cashier threatened to call the police on me because she saw me talking to someone that was about to go in the store. Not knowing I already called the police and they said it's a civil matter and if I'm not in the store then I'm not breaking the law. AND THE FIRE HAZARD CHARGER WAS OVERPRICED! Thieves with nasty energy. KARMA IS REAL!

Really need to update open hours. It's not 24 hours. Making…read morea trip to a store you think is open and not being is not okay.

They leave open signs on door when nobody is inside and that's misleading for us vapersread more

Vape City is a great place to go for all your vape needs. They have a decent amount of selection…read moreand are reasonably priced for what some vapes are priced at. in the staff was very friendly and the store was very cleaned up and looked nice inside. I will be going there for all of my vaping needs. I had a recommend this place.

Oh man, I buy a hooke she still doesn't print receipt for me until I pay it and then she did it…read moreafter she call her manager the head ball for the hook. I wasn't working on this hookah. I thought exchange it or return something. She said we cannot do it. I said I'm still in the store before I get out. She said no that's OK. I'm gonna put you in office. She said I don't care now. This is her not good. Customer service don't ever buy anything from the store. That's not good wow bad customer service don't ever go there if you wanna buy not from the store.

Just stopped in, I was looking for some new flavors, the owner was very helpful with…read morerecommendations, I took her advice on Sinful Nectar, it's my new favorite! First impressions of the shop were all pleasant, it's extremely clean and organized, smells amazing. There's plenty of items to browse, seems to have a great supply, and stock. I highly recommend this location. Thank you again!

Selection is big but the best part of this business is their wonderful and very helpful customer…read moreservice! I have been a die hard loyal customer for at least 5 years. They have pre-bottled juice but their made in house juice is amazing! Their prices are the best I have seen. Thank you Wendy and Jasmine for all your outstanding customer service and great selection and prices!

i went inside, and needed to throw away a cup. i asked the rude gentleman behind the counter if…read morethere was a garbage. He said there was no trash can in the entire store. (which is really hard to believe). he started raising his voice at me when i questioned this. and then started calling me sensitive, because i wasn't reacting to his nonsense. customer service is a thing of the past. 10/10 don't recommend. they'll never get a dollar out of me.

I just recently located to The DFW & I am very impressed with The Uptown Smoke Shop. It is clean,…read morethe staff is very knowledgeable,and extremely friendly. I got a lot more than I usually get at any other smoke shop. The value is untouched. Also, they signed me up for a reward card that I have already earned a perk and used it. Thanks so very much!!

There's 8 liner's that we all love to pour our $$$ into 5-7 nights a week.. this little, skinny,…read moretalk lanky kid is about as rude as you can be to a dear sweet man for no reason. It happened last night and tonight was 2nd time.. there won't be a 3rd.

The place just opened up and the workers were really nice. For the most part if you need anything…read morethey're willing to order it and hold it for you!

Great selection of papers, cones, you name it. I'm a member and will keep coming back for my smoke…read moresupplies.

The customer service here is so bomb! I'm excited to try my products I didn't catch their names but…read moreone could literally sell water to a whale I'm in their sister store next door placing an order for wings! Seriously made my day