I am livid enough to write this review because this disgrace needs to be shut down!
-he's charging $6 "card processing fee" which is false, he inputed an extra charge himself, and it's ILLEGAL to charge those card fees
-his attitude is absolutely disgusting.
-he raised his voice at me and kept cutting me off, to the point I had to raise my voice at him to get a word out!
I've encountered quite a few people with horrible attitudes but this one takes the cake. This is my first and last time going here. He's the owner btw.
Story: I greet him and tell him I'm looking for a powder for a friend and have no idea because I'm new here. I had a picture but needed a different type of the same brand, and he pointed it out. I took a picture just to confirm with her, he proceeds to say " I don't allow pictures so ask next time". There were no signs to say that but okay whatever I got my picture. I waited like 30 seconds for her to text me back and he says "So you aren't ready? *scoffs* okay I'll wait". uhh there's no one else in the store but okay.So she responds, it's right, okay gr8 let's check out. the powder's price tag was $18, I go to swipe my card and notice the sale says $25.27. Mind you, I could hear him typing additional amounts in after he scanned the powder. He has a printed paper taped to the counter that says "a card processing fee". I'm used to 50 cent or something. I ask him how much the "fee" is, he rolls his eyes and won't give me a number just loudly babbles off "there's a fee for cards so the total is 25.27". At this point I'm getting irritated because of his attitude. I ask him again, how much is the fee because taxes aren't this much. Before I could finish my sentence He raises his voice and babbles the same thing again. So I cut him off and raise my voice back at him telling him to let me speak! At this point I'm livid and can't believe I just had to raise my voice at this man. I continue to check out because I know my friend needs this for her medical condition and it's hard to find. I ask him for the copy of my receipt. It's a little receipt that has no details just a total. I ask for a detailed receipt, he says he doesn't have one. As I'm about to leave I turn around and tell him his "fee" is illegal and I know he is just typing an additional charge in which is why he won't show me the full receipt. He gets wide eyed and before he could say anything I raised my voice and told him I'm reporting him to the BBB and anywhere else that will listen, and he's a disgusting person and shouldn't own an establishment. He just stood there finally speechless.
So moral to this, do not spend your money here. He's disgusting and shouldn't own a business let alone be in customer service. And I will be reporting him. read more