Stopped in today to get a new piece, the guy working (possibly owner?) couldn't have been more…read morehelpful and hooked me up with some extra goodies. Thanks dude!

A lifetime returning customer! I discovered Plume House at the beginning of this summer and have…read morenot gone anywhere else! They have everything you could need and more I have to stop myself from buying extra goodies. The staff is super knowledgable and helpful as well as we have had multiple great interactions with the owner! If you're in town don't go anywhere else!!

Nice staff that doesn't make you feel awkward (like smoke shops can make you feel sometimes.) lots…read moreof cigar wraps to choose from and glass work. Staff is knowledgeable and will order most anything they don't have.

Always friendly and knowledgeable service. Convenient location and hours. Great place.read more

I have been to a majority of the cigar shops in the surrounding area, mostly in Loudoun county. I…read moream 20, and very much enjoy my youthful swagger - however this tends to make cigar shop employees think I'm just like every other punk kid that walks in looking for a Davidoff. Truth is, I don't know much about cigars, but I do know what I like. I probably have something around 100 cigars under my belt.. Not bad. I also own 3 pipes which I very much enjoy. enough about my tobacco resumé.. John B. Hayes is the only shop I've spent time in, where I am treated as a true customer/patron. All of the staff there are very knowledgeable and always more than willing to make a good suggestion. I work down the street from the shop, so I go there, buy a good smoke and take a load off after a hard shift. A great feature about the shop is that it has high ceilings and nice hardwood floors - you can sit in one of the comfy leather chairs and not feel like you're in a burning building.

Small cigar shop. Older British guy shadowed us the whole time like he thought we were going to…read moresteal something...

Amazing selection from glasses to tobacco grinders and an absolutely fantastic customer service!read more

Incredible service. I bought a bong from here, got home and the bowl had chipped. After bringing it…read moreback the incredibly nice lady at the counter told me when I left it was intact, but to have a replacement anyway for customer service reasons. 10/10.