I was happy with this store, across all of their locations, until late 2025. Out of nowhere, they…read moretell me I can no longer get my membership discount at the register. I now have to download some app and preorder to get the same discount. While they may think this is saving them money by making it more difficult for their customers to acquire rewards, I can tell you they have lost my weekly business as the discount app is too much of a pain and I am irritated. It was great doing business with you, until you got greedy! UPDATE: Within 12 hours, the store manager responded. I do not agree that this was a "misunderstanding", as several drive through employees at the East Longview and Henderson locations have flat out (but apologetically) refused to accept my Iron Horse Rewards cards at the register. But based on her response that they will accept it, I returned to the East Longview store. The clerk started to say they would not...but I interrupted to let her know the manager said they will, and she did. So I got $7 off my purchase (since it has been months since I could redeem discounts). Upgrading from 2-stars back to 5-stars unless they repeat this "misunderstanding".

While visiting family in the area, I had time to kill and money to spend. I'm a seasoned cigar…read moresmoker and I was very unimpressed with this shop. First, you have false advertising stating " largest humidor in Texas". Cigar International in Conroe and FtW beats your square footing. Granted, it's a large humidor- but it's not properly humidified. Your Perdomo 10th anniversary felt like a dry twig. I picked up other brands and noticed that most felt dry. I've been in enough shops to know the feel of a properly maintained walk-in. I should have not have been surprised bc you are selling over priced dry sticks along with Swisher Sweets and vape supplies! Let's talk about customer service- in an era where most cigar shops are competing with online retailers, your service is what should set you apart. I sat in the under- humidified space for 10 minutes before one of your associates came into the walk-in. Dip in his mouth, he asked if I needed help. I said I had time to kill and was looking to smoke a cigar. He told me I had to pay a day pass to access the lounge! That was the final straw. Your retail prices are at least a dollar more than most brick/ mortar cigar shops. Your inventory is dry and customer service is lacking. I left. While driving in Gilmer I noticed that you have another shop. I decided to try again. That shop smelled of weed and body odor. I left. Next time I visit East Texas, I'll remember to bring my own cigars!

Was immediately greeted, and the associate was conversational without being pushy. She was very…read moreknowledgeable about the inventory and helped me find some replacement parts that have been, otherwise, hard to find. I needed to replace a daily glass piece and was able to get that, a lot of replacement parts, and a spray that covers odors like promised for about 1/2 of what I usually pay in my town. Will be returning to this location and checking out others

Fantastic shop run well and extremely respectful best glass shop in town. Will be using this shop…read moreinstead of smoke center for the rest of my time and days in Longview.

They Have Nice Selection of Vapes And Cigars Really Would Have To Come back Another Dayread more

Had a return for a bad vape 15 minutes after purchased. Would not exchange it after they put a…read moreplastic piece on it and two people tried it!!!! Have never exchanged one before. Will never use the Gilmer road location again.

Staff was very rude. After writing a review on Facebook I was berated and belittled because of a…read morenegative review. Their managers and or employees responded by insulting and blaming me for their rude employees. Shopper beware, if they're rude to you, it will somehow be your own fault.

I tried about 10 e-digs before I got the winner at Tobacco Junction: A "Riva"! Instead of the…read morehidden architecture of the ones that look like cigarettes, the Riva has a clear fuel reservoir that shows clearly when your fuel is low or out. The battery has a light that flashes when it needs a recharge. No more guessing what's wrong when you can't get it to smoke. They're reliable. And I got it at Tobacco Junction. If they had a web site, I'd be ordering the "Virginia Blend" fuel. As it is, I make do with the inferior fuels I have to get elsewhere now that I've moved out of the Longview/Tyler/Henderson/Kilgore area.