I've been shopping at this store for 7 years now. Use to buy most my glass here. I've seen a switch…read moreof so many employees over the years. I've never had a problem before. This dude was such a prick acting like he knew everything under the sun. Talking down to me. I'm know my stuff. Pretty sure I've been going to this store longer than he's been legal. I'll never go back! Such a shame.

I've been a customer of rock and smoke on and off for the last 5 years . No matter who is working…read morethere the customer service is always top notch! My recent purchase was a puff co peak rig a few days ago and I absolutely love it . I've purchased in the past bowls, bubblers , bongs , portables .. you name it ! All high quality and great prices . I tend to favor Grav labs glass for my flower , and rock and smoke has a huge selection .. nothing but thumbs up from me

Their service is great. Many of my family members go to JB Appliance and are all happy.read more

We've used J B Appliance in Winsted twice in the last couple of years -- once for a refrigerator,…read morethe other time for a electric range stove. Great prices & awesome customer service, deliveries were on time, Joe was there when he said he would be. We like to support local businesses and we'd certainly use J B again for any future appliance needs. I highly recommend them.

I cannot say how delighted I am to write this review. Family owned, friendly, and caring. Not only…read moredid they fix my microwave/ oven combo problem, they advised me on how to get it covered by the manufacturer even though it was just out of warranty. Buy your appliances here too, they professionally install and cover any issues. Loews and others might be cheaper, but they install and leave quickly and they won't come back unless you have some special service contract.

Found them to be rude when they came to the house to check on my dryer the repairman called to…read morecancel as he stood outside the house in his vehicle call me and told me that someone else needs to come later on in the week to come look at my dryer this is unacceptable and terrible customer service still waiting to hear from someone to be rescheduled

Sandy was helpful in the search for a stacked washer dryer for my rental. He came back to measure…read moremore than once to make sure order delivery and install went smoothly. Would buy from again!

Sandy was responsive and very helpful. Replaced the gasket around my refrigerator door in record…read moretime. It was a joy to not hear the beeping anymore.

great smoke shop! great people! great selection if they don't have it they will order it for you!…read morethey have a variety of vapes in all different flavors

We were looking for a new vacuum. A good, reliable one. We'd purchased an Electrolux (our first…read moreappliance as newlyweds) in 1987 from the original store owner. Over the years, and three kids later, we'd settled for subpar units. The kind you throw away, instead of repair. Well, 39 yrs later we came back to Vacuums Unlimited and were not disappointed with the amazing customer service! Adam's expert knowledge and friendly disposition helped us settle on the perfect Miele vacuum for our home. We were also impressed with the love and admiration he has for his father (original owner) who passed in recent years. Family owned businesses like this are becoming a rarity. Highly recommend this business if you're looking for excellent customer service.

(9/2023) I would give VU zero stars but it isn't an option…read more I explained my central vac didn't have adequate suction from the hose, I checked all outlets, and the main machine and changed the bag, and all seemed fine. The hose is less than 2 years old. I further explained I thought the hose was clogged as I have pets. and without the hose in the outlet, the suction seemed fine. We set up an appt., and when they didn't show I called (I think the owner) he said he was waiting for a new hose to come in. I again explained I didn't believe I needed a new hose as (it is less than 2 yrs old) and probably clogged. I made another appt. I inquired about the cost he explained the call would go toward any new parts, even though I didn't believe I would need new parts (such as a hose). He said the first hour would be $100 and it shouldn't take more than that based on my description. I should have quit at this point but they have generally good reviews therefore I made a 2nd appt. The repairman showed up with a small gadget to check the suction on the outlets which took maybe 20 min. I again said I thought the hose was clogged so he used the tiny suction tool on the hose and some of the clog came out. I asked given the length of the hose (40ft) how could he ensure the clog wasn't in the middle and what he would do to see where the clog was. Ignoring my question, he went out to his car to talk to his boss, on my dime. When he came back in he went back to repeat the initial sequence of tests, a total waste of my time and money. When the initial hour was about to pass, I said something but he said he had to do it this way and went outside to call his boss again, by the time he made his 2 phone calls, and repeated all the same steps twice even though he knew at this point it was a clog in the hose the bill was $217.70. It worked a little better for 48 hours and then stopped working again as clearly the problem wasn't resolved. I promised I would never use this place again, after getting ripped off, and trying to sell me a new hose I didn't need, drawing out the diagnosis with the wrong tool, and then not completing the removal of the clog. I certainly wasn't going to incur additional costs. I didn't want to even engage I was so aggrevated. Therefore I spread out the hose (all 40 Ft) and with the advice learned from GOOGLE and YouTube, my son and I unclogged the hose with a snake and figured out exactly where the clog was located, as suspected in the middle of the 40 ft hose. It works great now. No thanks to Vacuums Unlimited. They are NOT honest brokers and use deceptive practices. I do not recommend this place to anyone!

Mike saved the day and our old washing machine! He got here as soon as we called his office. We…read morethought we were facing the dreaded buy a new washer since ours is one of the old ones. But Mike assured me it's nowhere near the end of its life, it just needed a small part replaced! He had the part in his truck and was done in less than an hour! Let Mike save your day! Regina Madison Manchester

Mike showed up 7/24/21 to inspect stove with non working burner. Said would order part and return,…read moreprobably in a week. Charged me $85 for doing nothing else. After that never saw him. Traded calls constantly with him once in a while saying was ordering the part. It's now 5 plus weeks and sometimes his phone had a message that he was not taking calls for a week or like now for two weeks until 9/15/21. He's not licensed with CT Consumer Protection and is only a tradename. I'm out money with no working stove burner. WIll have to call another service to do job he said he would do but blew me off.

Best place to visit if in the area the ppl are nice and understand ur needs. They cigar section is…read moreto die for only thing they missing are cubens lol

Google says Supposedly they open at 9am but they don't . There isn't even a time on the door that…read moreindicates what time they open so you just gotta catch when they open later during the day