They were quick and responsive and wonderful customer service. I was was able able too great what…read moreI needed and the staff were helpful and it was great

Cloud 9 in Smithfield is hands down one of the best places for both quality juice and expert…read moreadvice. I was a cigarette smoker for 25 years and spent five years struggling to quit. As a coding engineer working long hours, smoking was my way of dealing with stress--but it also meant constant coughing and feeling drained. After switching to vaping eight years ago, the difference has been life-changing. I can breathe better, food tastes amazing again, and my energy levels have improved significantly. The team at Cloud 9 always helps me find great flavors that not only enhance my experience but also support my journey in reducing nicotine. I'm now down to less than 3mg--compared to the 48mg a day I was consuming with two packs of cigarettes. If you're looking for a knowledgeable and supportive place to help you on your journey, Cloud 9 is the place to go!

Yesterday I have been to the store and I met the owner who was very friendly with me I asked him…read moreabout torch lighters and he give me the best torch ever I had I would like to come back and buy more product here the price is just right $2.99 for a wonderful Torch Hill Torch.. I definitely come back and buy more torch lighters

Our first visit was a somewhat spontaneous trip. We have wanted to visit this place in person but…read morenever had the opportunity to visit. Every time we have passed by, they were closed. They close early-6pm. We finally started adding this stop on our road trips a couple of years ago and maneuvering our road trips around this stop ever since. We always bring our dog with us on road trips so I read somewhere dogs were welcome inside. I went inside first to check and yes, dogs are welcome inside! This place can feel overwhelming when first walking in because its huge! Funny though, there is a huge wine selection and refrigerators with beer and wine but you cannot drink in there. They also sell cigarettes and I am assuming you can smoke those inside because you can smoke cigars inside. While you enjoy your cigar, you can lounge on a sofa or chair. There is also a huge tv, which usually has sports on. But wait, there's more! They have a giant walk in humidor at the back. It is the size of a store itself. Talk about variety! My dad has smoked cigars my entire life so I know a thing or two but do not consider myself an expert. The staff in there are always helpful and invited us to bring our dog in there last time we visited. We always spend a couple of hundred dollars in there and the quality has been consistent. I just wish they were open a little later.

This store is right off 95 and it is easy to find and park at. It has a large humidor with a big…read moreselection of brands. They also sell accessories and some beer in the front section. There are some chairs and a tv or two in the area. I did not think the prices were outlet level based on the prices that I pay in other Cigar stores here in Richmond. But maybe compared to other people's home locations they are. Either way- it is a place to hang out and have a cigar.

Friendlier than I expected…read more Nice employee walked us through the products, answered every question with patience. Not a lot to say. Just a clean and respectable location.

Good selection. Never busy and convenient to I-95. Gentleman was very helpful. God value for item…read morepurchased.

SAVE YOUR MONEY AND GO ELSEWHERE! If I could put zero stars…read moreI would! The guy that works in the store is the worst! He is not helpful, always tries to rip people off, and the prices are never consistent. Stay away from this store and go to any of the other stores in the area.

Amazing customer service! The lady that works there is so sweet and helpful. I always ask her for…read morerecommendations. She's very knowledgeable. The store is also always clean and organized. I love the variety of items they offer! Great selections all around. They also have great deals going on always, amazing value.

So my dad got a little unlucky yesterday and bought a disposable pen from Clayton Tobacco that…read morewasn't functional. I drove him back to get an exchange because isn't that how good businesses work? We show up the exact same employee that was working that sold it to my dad was there working that evening. She denied the exchange because she said the owners do not allow exchanges of any kind which is unethical we spent the money on a broken pen we should've been reimbursed or given a properly working pen! If the owners were wondering she gave us a discount which is not allowed apparently! The owners are cheap and obviously are not running a legal business

*update - 5 to 2 stars* I've purchased in the neighborhood of $600-$700 of glassware, e-nail's,…read morevape pens, accessories, etc. The last couple products were low quality. I've mentioned this to store employees and never have they offered to make it right. The second pulsar e-nail I bought from these guys roughly six months ago has never worked properly since day one. I went through buying different titanium and quartz pieces because every time I had stopped in and mentioned these issues, the answer always was that it couldn't be that. After 6 months of wasting money on this thing, I got a heat temp gun and this thing is off by almost 300 degrees. I'm just glad it didn't burn my house down. Given what I've spent here, and dealing with staff who give you the vibe that it's an inconvenience to address or report these issues, I won't be a returning customer.