The inspector was excellent, great detail and photos. Talked with us on the phone afterwards too…read moreto answer questions and explain things.

Bentley recently did my home inspection and communication has been great leading up to, during, and…read moreafter the inspection. Day-of the inspection, I had gotten off of work and had time to review the report but had questions after 5 p.m. After contacting their scheduling coordinator, my inspector David took time out of his evening to answer questions and provide supplemental dialogue regarding the findings.

Found Nick on Yelp as a last ditch effort and couldn't have been more happy with the service and…read moreresponse time. Had a dryer go out and he responded and arrived all in the same day. Will definitely be keeping his contact as our appliance repair "go to" guy. He arrived professionally, communicated professionally, quality of s vice top notch and he knew exactly what to do with no need for anything from me. Trust in business is important and this guy provided just that. Highly recommend!

Yelp info needs updating, they no longer service refridgerators. That said had quick email response…read more& I do not know their qualifications in other areas. Give them a chance if it's not about getting your fridge serviced. Less one star for outdated info, otherwise quick & responsive.

I recently rented a mini excavator from Maryville Equipment Rental and unfortunately had a…read moredisappointing experience. I have rented from Maryville equipment rental for years and I've had very positive experiences with them as far as pricing and customer service goes but today they lost a customer. When I picked up the machine, it was clear it had seen better days, but I was assured it was still in working condition. Within ten minutes of use the track on the excavator split. While they did replace it, the second machine also had issues with the track -- all while operating under normal conditions. To my surprise, I later received a charge of $814 for track replacement. Despite being a loyal customer, they refused to waive or reduce the fee, even though the equipment's condition was questionable from the start. while their terms and conditions that they make their customer sign in order to rent out equipment does state that the person leasing or renting the equipment is held liable for track damage or tire replacement, I feel as if the objective truth is that they are renting out equipment that is not suitable for normal working conditions and they are banking on their customer to "Damage the unit" And then charge them to repair the machinery when a well maintained piece of machinery would have handled fine under normal operating conditions and especially when they could have performed routine maintenance on the equipment to prevent this from happening Should I have taken photos before pulling the equipment off the lot? Yes. Should I have asked to swap it out with a better maintained machine? Yes. A word of caution to anyone considering renting from them: Make sure you thoroughly inspect the equipment and take clear photos and videos before pulling it off the lot. In my case, it seems they're renting out machines that are too worn to be in circulation, and you may end up footing the bill for pre-existing issues. Unfortunately, after this experience, I won't be renting from them again.

The owner and staff are great people to work with. They are knowledgeable and helpful, making this…read moreone of the best companies in Maryville. In the 18 years I have been a customer, I've never had a reason to go anywhere else.

Quick, affordable, with great communication. We had a lawnmower that would not start. They came to…read moreour house, diagnosed the problem, and got the new part for us.

great business! Will definitely be using again. Ordered my parts they was back the same week and…read moreinstalled same day they came in. Reasonable priced and well done. text or message or email or calls is best to reach them. They are very busy but so nice to work with.

The parts department went above and beyond for service. I needed a wire connecter that was…read moreunavailable and they got one.

Had the worst customer service experience ever at Tyler Brothers. Norm the service manager was…read moredishonest and combative with me over the completion time of an initial Kubota mower service. I have never experienced anything like the condescending attitude and downright rude behavior of someone who is a manager of customer service. I would not recommend to anyone to purchase or service their equipment at this dealer. This was absolutely the worst experience I have ever had with a retailer! So readers will fully understand what happened here I think it would be good they read the whole story. I called Tyler Brothers to inquire about getting an initial service done to my Z724 mower. It needed the initial oil change, blades sharpened and a general inspection to make sure everything was in working order. I was told by the service person on the phone the charge for this service would be anywhere from $200.00-$400.00 but since my mower was in for its initial service it should not be more than $200.00. So I brought it in on Sat March 30 and was told it would be ready sometime the coming week. I received a phone call from Norm on Thur April 4th to go over the charges. The initial service was priced at $295.00, not $200.00 He also explained that there might be some ethanol residue in my gas and engine. He quoted an additional $200.00 to drain the tank and purge the engine or I could simply go buy a can of Sea Foam and put it in my tank to clean out any ethanol residue. I opted for the Sea Foam and he agreed this would be a more cost effective way to go. I was a bit confused on the increase from $200.00 to $295.00 for the initial service but did not say anything at the time. Norm also told me the mower would be ready the following day Friday April 5. The call was on speaker phone and my wife clearly heard him say the next day Friday April 5. Up until this point everything was just fine and I really did not have any issues with Tyler Brothers. The increase in price was not a big deal and I agreed to pay it. So I drove all the way from West Knoxville Sat morning April 6 to pick up the mower that was supposed to be ready the previous day. The mower had now been there a week. I was told by Norm in Service the mower was not ready. The parts were ordered and received but no work was done on the mower yet. I explained to Norm that he told me it was going to be ready the day before when he called me on Thursday April 4. Norm became very combative and told me they never provide a delivery date to a customer until the service is completed. Same thing that was stated in an earlier part of this thread by Tyler Brothers. I asked how soon the mower would be ready and Norm told me they would put a priority on it and get it done Monday. I explained to Norm I was having a major surgery on Wed April 10 and would not be able to cut the grass for a month during recovery (prostrate cancer). I told Norm I really needed to get the mower no later than Monday and his response was he would do his best. I then asked why the cost for the service went from under $200.00 to $295.00. Considering the service had not been completed when promised I thought this was a fair question to ask. Again, Norm in a very combative tone told me I had authorized the $295.00 cost on the phone on April 4th. Since he did not answer my question as to why the cost increase and instead became more combative I decided to take my business elsewhere. I asked Norm to let me take my mower and leave so I could go and get it serviced elsewhere. Norm then in a very smug tone told me"OK that will be $125.00.!! I asked why and he said it was a "diagnostic fee". At this point I was pretty frustrated. I asked Norm if I could speak to the person in charge and again he smugly said "he was in charge" I walked out the service door and said to Norm "You guys suck!" Probably not the best choice of words but I really did not appreciate Norms' attitude and his mishandling of the situation. I was going to leave and then thought I should at least speak to someone else at the facility. I went into the showroom and walked up to the parts counter. A nice man asked if he could help me and I asked if the owner was there. He said the owner was not there. I then asked if we could get him on the phone. He asked if there was a problem and I said yes and pointed to the service area and I have a problem with "him" in service. The parts person then pointed me to a gentleman in the showroom who walked up to me and asked what the problem was. I explained to him my experience with Norm in Service. I did not raise my voice or make a "scene" but I am sure those around could see I was frustrated. The response out of the person in the showroom (a manager perhaps?) was to ask me if I had bought my mower from Tyler Brothers. I told him I had not and that I purchased it from Kubota of Knoxville.

I needed to have a door installed in my screen porch to access a newly built deck. I contacted East…read moreMountain with an email describing the project. I received a response within less than hour and a quote shortly thereafter. This was on a Monday. They came out on that Friday to do the job. In summary, they were very professional, responsive and did quality work at a fair price. I would definitely use them again.

Contacted East Mountain Screen and Patio for an estimate on screening in my covered porch. They…read moregot back to me quickly and came out for the estimate later that same week. They even were able to come up with a solution for a quirk in my roof line. Quoted me a great price and got me on their schedule. Installation was as smooth as can be. It was obvious that these guys weren't subs and knew what they were doing. Highly professional with a great product that looks fantastic.

I needed a deposition notarized, so I turned to Yelp. Robert was the first to respond, and as it…read moreturned out, was the most forthright responder. He told me what his charge was and that number was firm. No surprises. We worked out a meeting place and time on the phone. He was very professional and personable. I won't hesitate to recommend him to anyone needing his services.

Had to make the call . Well Robert, picked right up. Made arrangements for him to stop by, I asked…read moresoon ? He was over 10 mins before the appt ! Thank you for the quick, and friendly, service !

Excellent work. We recently moved to East Tn. I had my grandfather's standing ashtray which is over…read more100 years old. It had been painted either by hand or spray several times over the years. It was time to clean it up and go in the screened in porch. Taking to ABJ was a great choice. Miss Pam was wonderful to deal with. Quote was done on time. Once I approved it, it was ready ahead of time. It came out perfect. I can't thank them enough. Wonderful job.

I previously had ABJ blast and coat 5 different automotive parts. Other than taking much longer…read morethan most places, (3-5 weeks on average) I was fine with it as the staff was friendly, and the prices fair. A mistake. Then, the mask started slipping. I brought a custom exhaust header for them to do, and after 4 weeks I called just to get a checkup. It wasn't done, "okay well, maybe next week" I thought. 2 days later, they called and said it was ready. I assumed they had bumped it up as I was a good customer. Nope. When I installed the part the powder coat started coming off immediately. I could scratch it off with my fingernail. When the metal was exposed I saw that it hadn't been blasted, and they had coated semi-rusted metal. So what they had actually done, was after I called, they just threw powder on it and got it out the door. Stupidly, I looked past that. And 5 weeks ago I brought a engine block for them to do. I arranged for one of their blasters to pick it up that monday at ABJ and was told and assured he would pick it up, and that it could be blasted with no damage, and I was also told it could be powder coated with no damage. I dropped it off on a Saturday for the Monday pickup, and even brought it on a new engine stand so they could just roll it around and their blaster could load and move it more easily. The guy in the office that I had never seen before this, knew the blocks situation, the pickup time and date, and the color I wanted. I was told a week or less to blast it, and a "couple weeks" to powder coat it. Which I knew from experience meant 3-4 weeks. So, 4 and a half weeks later, (this Tuesday) I tried to call multiple times to get an update. No one answered the phone regardless of when I called. After trying two times today to reach them, I decided I'd drive over there. I'd had a bad feeling for weeks since neither their blaster or them ,had called me asking for money, and now nobody seemed to be picking up the phone. Turns out I must be related to Dionne Warwick, because I was right. When I arrived not only had the block not been touched, but nobody knew what was supposed to be done to it. Their blaster never picked it up, never called me to tell me, and ABJ let it sit there for a month after and never called. When I asked why nobody had called me, I was told by an older gentleman and the guy i usually dealt with (who now got angry and defensive) that "he didn't run the phones". Oh, did I mention this was shortly after both of them said they had seen it sitting there for weeks and "wondered why it hadn't been touched"? When I looked at them like they had brain worms, the one guy went to go call their blaster to get him to come get it. (without asking me mind you) I told him no. Why would I want to use their guy who had already messed up this badly? He got angry over that too, and walked off in a huff. No apology, no explanation, zero effort to make the situation right. The older gentleman, did help me load the block and empty my trunk to do so. (hadn't planned on this happening so I brought a sports car ha ha) You could tell he knew this wasn't the best situation, and was the only one that actually tried to make things right in any way. And as it turns out they couldn't have powder coated it anyway! I wish i had been told that 5 weeks ago when all this started. Or heck even 4 weeks ago when the block hadn't even been picked up as promised. I give them 2 stars on Google only because they had previously done good work, and the older gentleman did make a slight attempt. If not for that, 1 star, like here. Needless to say, I'm not going back. I'll make sure to let all my car club friends that use ABJ (on my recommendation) what happened as well. I'll probably have some fences to mend with them now. Do not give these people money. They are not only deceptive, and slower than other coaters, but they don't seem to have anyone that knows how to use a telephone, and the quality of the work is spotty at best. On top of that, they only care about their commercial customers, the little guy be damned. And business owners wonder why brick and mortar places are dying?