First of all, service at this hotel is spectacular. The check in guy was very nice and gave us all…read morethe instructions regarding parking, breakfast, pool hours, etc. I have titanium elite status with Marriott, so they gave us an early check in- my room was ready at 1! And they gave us late check out, 4pm! We grabbed our keys and parking pass and started to unload the car.
The elevator floor is heavily worn- probably from fine sand on everyone's shoes. It's a bit of a hazard- easy to slip. Be careful.
Our room had a partial ocean view but mostly a view of Flagler avenue, which was fine. The AC was cranking loud and hard but it kept the room at 68, where we wanted it.
The shower took a few minutes to get hot, but it was great and good water pressure and it has the shower head with multiple modes. Towels were not super plush but definitely not over washed. They provided makeup remover wipes.
The room was clean. They gave us two bottled waters. There was a small fridge and microwave. A hair dryer and safe in the closet. Ironing board and iron as well. We did not, however, have a tv remote! Do the tv was on and blaring. We reported it to the desk and they had one up to us within an hour. Who knows where the original remote went.
Ok. Specifics. I have stayed at many springhill suites. This one had the most meager breakfast. What do I mean? Well, they only had two hot plates a day (many springhill suites have four hot plates) and they don't serve waffles all week- only on Saturday and Sunday! I was a bit sad about that. I was keen on a waffle on Monday morning after smelling them all weekend. But nope. I missed my chance. So we had scrambled eggs and either bacon or sausage every single day. No hard boiled eggs. No cut up fruit; only apples bananas and oranges. Also the butter was cold in the fridge so it was difficult to spread on toast. They have oatmeal but only 5 toppings- they did not have the sliced almonds or the chocolate chips or coconut flakes. They only had craisins, raisins, walnuts, granola, brown sugar, honey, agave and cinnamon. But I wanted almonds and chocolate chips. They had the usual yogurt and cereal and breads. Coffee was continually refreshed. The employees were out cleaning tables and refreshing the buffet and helping guests throughout breakfast.
They have pool towels available at the check in area; the pool seems nice. They have a bar out there and another in the lobby. They also have a small Starbucks in the lobby but I don't think it's really a Starbucks location.
They have iced water station at the lobby bar. They have ice machines on floors 2 and 4
We had a room with two queens. I loved that I had three different pillows on each bed. You could find at least one that you prefer. The bedding was nice per usual. The bed was a bit worn- I was slumping in the middle a bit.
Parking was plentiful. A few spots out back and lots in the underground garage.
We lost power for a little over two hours during a lightning storm. Our room stayed cool. It was set at 68 and only drifted to 71. Hot water was still available- they must have a large heater. We just opened the shades and relaxed. Power flickered on and off for awhile but finally was restored at 6:02pm. The parking garage exit gate was left in an open state so no one was trapped inside.
Overall, I was pleased with the way they treat their Marriott bonvoy members. The hotel itself has a wonderful location and ample parking. The pool and beach area are so nice. The staff is truly remarkable- working hard, saying hello and checking on guests. The power outage is out of their control. I just wish the breakfast options were better- I miss the quiche, the biscuits and gravy, the seasoned potatoes, the hard boiled eggs, the spicy pepper biscuit, the cut up melon, grapes, mango, the raw spinach leaves, the croissant sandwiches, the biscuit sandwiches- there are so many options that other springhill suites have that we did not get on Saturday Sunday or Monday. Oh and the laundry facility was out of order but we were not affected by that.
