Update: 6/7/22 The fence DID finally get finished. It was late, but done. Quality is good over…read moreall. No complaints there. Company needs to work on communication. a LOT of work on communication. Over all I'll move them up to 3.5 stars. When I bought a new house I needed a fence. I looked at a few places, got some quotes. For the most part they were about the same. I chose Kustom because of the reviews and because I wanted to support a small business. Frankly, right now, I can't help but feel it was a giant mistake. I should have known better when April showed up 30 minutes late to our appointment because she had forgotten she had scheduled me at 1:30 instead of 2. I nearly told her to forget it, but instead I turned around and came back to give them a chance. Mistake. I was told 4 to 6 weeks. At 6 weeks I touched base with them as I'd heard NOTHING. Not even if the supplies for my fence were here. It took a few days to even get a response. When April finally got back to me it was with the excuse that her phone had locked up and she had been unable to see anything for 3 days. Ok fine. I was told they were a little behind because they lost a lead installer. Ok fine. But that didn't happen the day before. They were clearly running behind before I even touched base with them. In fact I touched base with them on multiple occasions prior to that to let them know that A. I'd closed on the house and B. we had moved in and were ready for the fence to go in and C. to get an ETA on more than one occasion. At NO POINT IN TIME did they fess up and admit they were in over their heads. I VERY SPECIFICALLY ASKED IF THE FENCE WOULD GO IN BEFORE JUNE. I was told YES. I verified. Was again assured YES it would go in before June. I have to be out of town and the fence is a 500-600 difference when it comes to the dog sitter situation. Before I agreed to go out of town I asked IF THE FENCE WOULD BE PUT IN. I was told YES. Today is June 1st. I was told, by April, that my fence would go in the week of the 23rd. When I'd heard nothing on the 23rd I reached out. Again. I was assure the fence would still be going in THAT WEEK. I was given Joe's name and number. He said he would be here on Thursday. On Thursday he shows up and tells me he isn't going to get to it that week, it will be the week after. Assures me on Tuesday the 31st my fence would be going in. I verify this over the weekend as well. Tuesday rolls around and he tells me he is the only person installing because they now have no crews. Ok, fine. I'm told he will do the back chainlink portion first on Tuesday, then one side of the vinyl on Wednesday, then the other side of vinyl on Thursday. It is now Wednesday evening The chain link wasn't finished until about noon on Wednesday. There is only one panel of vinyl up. When I asked Joe I was told "it will get done". In the 2 days my fence has supposed to have been going in, Joe has been here only a few hours each day. I haven't the slightest idea where he keeps going to, but he's gone for hours at a time. He has spent less than 6 hours here total. My fence isn't even half way done, let alone 2/3 of the way done. Clearly this fence is not going to be done tomorrow either. I am about to call my card company and put the whole thing into dispute. This is not acceptable. I literally could have learned to install fence and done it myself at this rate. I am now going to be out a whole lot of money for a pet sitter that I had not planned on because I verified MULTIPLE TIMES this fence would be put in by now. I am NOT amused. April is clearly dodging my calls. They seem to be accepting fence work but can't actually get the work done. They are disorganized and have ZERO communication skills. I get they are short handed, but that doesn't make up for either of those. They've had nothing but excuses. This fence is costing me (WAS costing me I guess) 7K. Maybe that's not a lot of money to them, but it is to me. I've been stressing about this fence for WEEKS. Clearly I was right to be concerned. Honestly, even tho the fence supposedly has a lifetime warranty it's not going to be much good since these folks are going to go under at this rate.

We needed an old fence replaced I asked for advice on Facebook I've got a recommendation to look at…read morethese guys I also went to home advisors they gave me three names I contacted them all Kustom Fence was the only one to reply back promptly, reasonable price high quality fence. These guys are hard-working and think like engineers dealing with our sea wall and electric conjunction box on property line. We highly recommend and will often. Listen I researched them all and this is who we recommend. Alex & Janet Perrone

They went above and beyond to get the screen's I needed done and fixed part of the aluminum that…read moregot bent when I had a roof part over part of the screen section when I had spa in that area. They also were the best price around for the amazing work they did even while in the humid heat!They were able to come out the next day after goving the quote vs waiting weeks for some other companies which helped get the hoa off my back.

This is a class act, wonder full team of workers. They check…read moreout job informed me of what needs to be done and gave me a price. Happy to say job done as I was informed all clean and neat will use them again on my other house JRL