Prompt, professional and thorough. Highly recommended. Excellent communication and right on time…read more When booking, I said Id prefer communication via text. Most contractors don't pay attention to requests like that, but Kyle, the owner did. He also responded very quickly (under an hour) to texts and questions I had.

I made an appointment for 1 pm to have three rooms of carpet cleaned. The person never showed up…read moreand called more that 30 minutes late at this point and offered no real apologies for lateness. Stated, "it would only take 10-15 minutes to do 2 rooms". I explained I have an doctors appt and this is not acceptable with no accountability for the lateness. The guy was like do you want to do it or not....I said no. I would not recommend this company to anyone at this point.

We recently used Pristine Clean & Restoration for mold remediation in the home we purchased, and…read morethey were outstanding from start to finish. I don't usually leave reviews, but I'm making an exception because I hope this helps someone who's on the fence or nervous about choosing a company. As a homeowner, it can be intimidating hiring a contractor with all the horror stories you hear. I'm so glad we chose Pristine, and they absolutely earned this review. Even before we decided to hire them, they were incredibly helpful. While we were still considering purchasing the home, Pristine came out to inspect the property, explained what mold remediation would likely be needed, and provided us with an estimate. Their honesty and willingness to help gave us confidence in moving forward with both the home purchase and choosing them for the job. During the remediation process, their team discovered that our furnace was leaking. Rather than simply continuing with the work, they took the time to document everything with detailed photos and videos so I could share them with the furnace company. They also recommended waiting to complete the final portion of the remediation until the leak was repaired, which showed they genuinely cared about doing the job correctly instead of just finishing as quickly as possible. The technicians who came to our home were incredibly friendly, professional, and helpful throughout the entire process. Sharon in the office was also fantastic she was responsive, patient, and a pleasure to work with. From beginning to end, the entire experience exceeded our expectations. Their professionalism, honesty, communication, and customer service made what could have been a very stressful situation much easier. If you're looking for a company you can trust to do the job right, I wouldn't hesitate to recommend Pristine Clean & Restoration.

Mark was professional from the start. Showed up on time and answered all questions about drying…read moretime, household products, etc. Gave a dollar estimate then recalculated the square footage to be lower than original estimate & gave us a lower price. Will definitely use his services again.

This guy is so unprofessional. I have set up for him to come out last Monday he came out clean the…read morecarpets obviously they look fine as he was leaving because they were wet. As they begin to dry days later they started discoloring little by little and now I have four rooms of discolored carpet. I called this set person Corey the person that came out and owner of the business and he basically said that he has nothing to do with this. I requested they come out and take a look. He basically laughed at me and hung up on me. He did not accept any form other than cash for payment. I had to go to the grocery store and do a withdrawal. I should have looked at the red flags but the damage was obviously already done because the carpets were done. I have tried to contact him a couple of times no remarks back no follow-up in that thing.

I called a couple days b4 Christmas to see if there were any appointments available. I was told by…read morethe owner "sure no problem" and was extra excited because I was hosting a last minute Christmas dinner of 40 people. My appointment was for the day before Christmas Eve btwn 10am and 2pm. When I got a confirmation call I asked if it could be done sooner as I had a ton of cooking to do and some errands to run. He said again "sure no problem I'll be there in 30 min by 10am your my 2nd customer. At 11:30 I CALLLED and asked what's going on? The owner said the truck broke down. I asked well what's going to happen, I NEED to be serviced as you promised??? I have people arriving for Christmas!!! He said another truck would be coming by 2pm and that now one of his employees would be taking care of me. At 2:30 I called the owners cell to verify someone was on their way, but now no answer. I called his cell every 30 mins until 4pm and left numerous texts and voicemails, still nothing. At 4:10 I got on the internet searching and praying that it wasn't too late for an appointment Christmas Eve. There was no one of course. I could not believe the lies and poor, unprofessional, unacceptable behavior of the owner of Progressive Carpet Cleaning. They will never have to worry about me or any of the family, friends and co-workers I've explained this ordeal. THANKS FOR NOTHING PROGRESSIVE!!!

Eric is the man. He's cool and reliable and does wonders. He got paint and wax out of my new…read morecarpet. He's worth every penny.

Very professional and fast! My carpet looks brand new and smells clean! I highly recommend! You…read morewill not be disappointed and the prices are reasonable and competitively priced.

Would definitely recommend this company. They did a fabulous job on cleaning our sofa. Went above…read moreand beyond offering to clean a pillow my grandson had melted crayon on. Look no further, they are great!

They cleaned our area rugs and two sofas and did a great job. They took extra care to protect our…read morehardwood floors and were very professional. I would highly recommend using them for any floor or upholstery cleaning you need. The price is very competitive as well.