Great service - fair price. Good communication from start to finish. Already recommended them to a…read morefriend!

Great work and responded very quickly with incredibly professional and clean services!read more

Veterans, Family Members of Veterans, and all other homeowners BEWARE! As proud and longtime…read moremembers of USAA, we have always been accustomed to receiving excellent service when dealing with the little hardships in life. From minor fender benders to cars being totaled, we have received excellent service for our insurance needs. So good, in fact, that my father was a member for over 55 years! Enter Vision Restoration and our experiences with this company all went down from there! Back in the beginning of May, our basement flooded due to a leak caused by our water softener. There was 3 inches of water and the floor so we called USAA for assistance. We were referred to Vision Restoration and felt confident that if USAA recommended them, we would get the customer service and project management that we were accustomed to. As the saying goes, WRONG-O, Felix! Not only is it almost FIVE months later, but we also do not have our flooded basement repaired. From scheduling contractors to negotiating what we want done, this has been nothing more than a fiasco. After the initial mitigation, it has been like pulling teeth to get their workers out to complete the needed restoration complete. But wait, isn't that what THEIR NAME IS? R-E-S-T-O-R-A-T-I-O-N! See? I even spelled it for you! We have had several "meetings" which were nothing more than a thinly veiled attempt to get us to pay more money above and beyond what USAA was offering for the project. As a longtime USAA member, I can attest that USAA does not skimp on insurance settlements. In fact, when a car we owned was totaled, they actually gave me MORE than what the car cost to begin with. I can whole heartedly say that USAA is one of the best insurance companies to deal with. EVER! Yet, Vision Restoration has been nothing but a nightmare. We have been told several times that our remodeling project would start to only have it pushed back. We were also told that I COULD NOT have the carpeting I want because their flooring contractor didn't carry it. I had to fight tooth and nail with them to concede to order the carpet from Home Depot! For God's sake, there's one of those stores on every corner! Getting me the carpet I WANT for the home that I OWN should NOT be that difficult! The clincher of all clinchers was this - after requesting a NEW start date for the remodeling project, my husband received a text that it was delayed due to the electrical portion costing over $10,000! TEN THOUSAND DOLLARS? Excuse me, but as my kids text, WTH? We have existing electrical in the ceiling and were merely requesting that the fluorescent ballast lights be switched out to recessed cans, a switch put in for a sump pump, and a few lights and a fan put in the bathroom we decided to add as a part of our project. THE BATHROOM REMODEL IS ON OUR DIME! Yes, we did want to have their electrician complete the few things that needed to be done in the bathroom and yes, we assumed there could be an upcharge for it, but were hoping there was enough in the settlement to provide for those few things. But, TEN THOUSAND DOLLARS??? The whole project was initially estimated at just over $22,000! FOR THE WHOLE DARN THING! A dozen 6-inch recessed cans sell for under $100 on Amazon. Just saying! ;) Anyhow, let's just say that the TEN THOUSAND DOLLAR figure raised a red flag and it was further raised when they wanted to have yet another "meeting" (HIGH PRESSURE SALES CALL) about it. I'm no electrician. This, I will freely admit. However, my husband is in the home remodeling business and my father owned an electrical and wiring supply store. Let's just say we've got an idea or two about what a project like this should cost! After refusing to have the "meeting" (HIGH PRESSURE SALES CALL), my husband and I decided that we needed to turn over the text stating that the electrical portion of the project was TEN THOUSAND DOLLARS to USAA and decline their services. Needless to say, after severing ties with them and informing them that our new hobby will be writing them nasty reviews, we then get an email this afternoon from the owner, Steve Carson II, that stated, "If you continue to make accusations about Vision Restoration, I will take legal action against you and ******." QUOTE, UNQUOTE! The "******" IS MY HUSBAND'S PLACE OF WORK!!! WHAT THE ACTUAL HELL? So not only is this company threatening our 1ST AMENDMENT RIGHTS to write FACTUAL REVIEWS, but they are also threatening WHERE MY HUSBAND WORKS! To add insult to injury, they also are REFUSING to return our $5000 deductible. They were paid for the mitigation. I'm not exactly sure where they think that it is proper or even legal to keep our deductible money for work that has not been completed! Last I checked, I still have an UNFINISHED BASEMENT! Anyhow, we are doing as promised to this company and dishing back out to them the B.S. that we have been dealing with for almost FIVE MONTHS! We don't care if they threaten to

From the owner: Vision Restoration & Building Co., Inc. is a full service general contractor, specializing in…read moreinsurance repair and restoration. We are equipped to handle any size project for any insurance carrier. Owner, Steve Carson has over 30 years of experience in insurance restoration. Vision Restoration is fully insured and licensed by the State of Michigan and services homes and businesses throughout Michigan. Our mission is not to be the biggest insurance restoration company, but to be the best. Contact Vision Restoration for all your repair needs.

I had a flood in my basement due to horrible storms, I called Servpro to come out to help. They…read morewere so helpful in guiding me on how to best handle the situation! I highly recommend them and they would be my first call if I ever have damage again. They showed up on time, called back when they said they would definitely worth a call to them!

Thank you to Kyle & Frank for the great job they did removing damaged items and removing wet carpet…read moreand padding and placing 24 fans and 2 dehumidifiers. It is a relief to have all that wet stuff removed! They were careful to check with me before throwing anything out that could be of value to me. I appreciate their kindness and highly recommend calling Servpro if you need help with a clean up.

Karieem and his team are EXPERTS at packing and moving! We interviewed all the "national"…read morecompanies for quotes, and First Hand Restoration pricing was affordable. They moved us from cross-country with ZERO breakage or damage. Their packing team was expert!! That's 3/4 of the success of the move. We moved oil paintings, watercolors, sizeable artwork, and specialty items like sewing machines. They arrived in perfect condition. Beyond that, the experience was very personal. His team was like family to us through the process. Definitely an experience far above what we would have had with any "name brand" national mover. I'd pick this team every day! Very hard working! This was our first move experience ever, and they made us quite comfortable! Can't thank you enough!

Reliable, courteous, and worked very hard. They removed our tile roof. They worked all day for…read morethree days, finished on the fourth day and coordinated with the roofers. They cleaned up very well. Kareem and Al and crew were very nice. Damage done to wood rails they promised to fix. Thank you Kareem and Al and First Hand Restoration.

Matt and Tony were extremely responsive and informative for a much needed quick resolution for a…read moresmall fire/smoke repair problem we had at our home. They responded within 30 minutes when we reached out, walked us through their process, offered options and quickly scheduled the service. Their service was fast and effective, and they answered all questions we had. The result has been exactly as we hoped and price was more than fair. We would highly recommend them to anyone needing this service.

In April my basement was flooded with water and sewage after heavy rains. Tony V. of Best Option…read moreRestoration arrived and pumped out the water in the basement and his crew removed water damaged items from the basement. Next the basement was cleaned with disinfectant. Tony was very professional,knowledable and worked with me to solve problems. He checked back several times to see if the fans was drying up the moisture. Your company is fortunate to have an employee like Tony! I am happy to recommend Best Option Restoration--I give a rating of "5 Stars". Gwendolyn, Oak Park,MI

From the first day I spoke with Mike, and I explained to him that I had a water leak approx. a year…read moreand a half ago and I was out of my home for 8 months, he put my mind at ease and told me I wouldn't be out of my house for no longer than a couple weeks. Mike and the rest of the Team at Premier was awesome, they kept me informed each step of the way, always available to answer any questions that I had. I would recommend Premier to anyone that is looking for home restoration. Not sure why it is showing I'm in CA, I live in Oak Park, MI

My interaction with Premier was nothing but STELLAR! From beginning to end, they were…read moreprofessional, fast and friendly! Justine is the EPITOME of customer service! No matter how many times I called her, she had an answer for me and never once made me feel like I wasn't her ONLY customer! Just a PHENOMENAL experience! Thank you for everything to the whole crew!