My close friends recent review:
You ripped into the parking…read morelot, music blaring from the open windows of your white polished Lexus. My brother-in-law, Josh, was already waiting inside with his companion of 16 years, aware that these were his final moments with her. You asked my brother to leave the room due to COVID after he placed his girl, Abby, on the operating table. He shared with us how much it hurt to hear her whimper from the other room when the catheter was put in. Wanting to be with her during this time of distress, Josh requested access to the room. You made him feel insignificant when you begrudgingly granted him access to his worried pet. You then made Josh carry his 85lbs companion to the waiting room where you no sooner entered and motioned with one hand toward him, fingers clapping toward yourself, aggressively stating, "the money" in a brazen request of the $620.05 payment required for the after-hours service. Josh found a nickel in his truck after you told him he was five cents short of his cash payment. Shortly after receiving the funds, you waved your hand in the air, claimed "the deed is done", then left the building. Your nurse tried to convince Josh to fit his XL dog into a medium-sized biodegradable bag, indicating she could, "help fold her." He, in all of his emotion, gathered himself enough to request a larger bag - which was provided. He then carried his old girl out to his vehicle and drove to join me to bury her.
Josh didn't mention this occurrence to me as we tore up our hands that evening, digging a hole for a loved one as the sun fell between the trees. It took him a few days to be able to articulate his experience with you and your business. I don't blame him; He endured a trauma. Now, we're not positive if you're the "in-house" vet, or if you're the "on-call" guy. What I do know, though, is that your treatment of our family is gutting. Abby was not only my brother's long-time companion; she was our family pet - a loved one. We all sat with her, an hour before she met you, saying our goodbyes to the kind and gentle personality we've grown so accustomed to having with us. She was a reflection of her owner. He knew it was time for her to go. Nevertheless, who could truly be ready for such a goodbye? You simply dismissed them both as an inconvenience on a weeknight. What Josh experienced here is despicable in its entirety - and it's something you should wear.
Our family felt it only fair our story be shared with the public, in memory of Abby - may she rest in peace.
Chelmsford Animal Hospital, you've left a terrible taste in our mouths.