I came here at 6:00 p.m. on Saturday full of expectations of getting some photos copied and…read moresomething made for my daughter Priscilla but customer service was horrible as soon as I walked in a short lady that walks funny with short hair and a guy with a beard with thick glasses decided not to help me anymore as I asked questions they continue to work in a straight ignored me I felt judged by the way I looked and the color of my skin never had this problem before but today was way different taking my business somewhere else....

It never fails, whenever I go to purchase anything before I leave I need to check my receipt! This…read morestore overcharge me for five items, I had to go back into the store to check to see if I was wrong then go to the cashier. She contacted the manager who himself goes to look at the prices too (to see if I was lying) . The policy should be if the store is wrong they should give the item for free. It took a lot of my time to get it fixed and refunded the wrong price. This not only happened in Rochelle, but also Springfield, Illinois.

I would give a zero if I could but I hate being lied to first starters! I dropped off a script for…read moreeye drops at 4pm today. They said it would be 30 minutes and I had my granddaughter so I said I'd come back. I showed up at 6:45pm, and they claimed it would still take 10 minutes as they had a call off. Ok. So it will be ready 5 minutes vegore the next break??? Oh probably not, ok I will be back. Go back at 8pm, and she had the nerve to tell me that they just got the script!!! Like wth!!! No you had it since 4pm. It's eyedrops not a Russian layer cake!! It will still take 40 minutes too. I think someone is getting a bonus for these employees. I am pi$$ed!

My family has used the Walgreens pharmacy in Peru for several years. With two young children, we…read moreend up needing prescriptions filled every couple months. Many times, our experience has been perfectly fine, and we have met pharmacy staff who were genuinely helpful. But over the past year, we have consistently noticed longer wait times, sometimes even days for routine medications. On multiple occasions, prescriptions marked as "ready in a few hours" weren't filled until the next day. These delays are frustrating, but we understand that pharmacies can be busy and short‑staffed. However, today was my breaking point, and it will be the last time we use Walgreens for our prescriptions. Our one‑year‑old daughter has been sick all week and was diagnosed with an ear infection. The urgent care facility sent her antibiotic prescription to Walgreens. Shortly after, we received an electronic notice saying the medication was out of stock. When we called to request a transfer, we were told the antibiotic was actually in stock and would be ready in an hour. Near the end of that hour, we received another update pushing the pickup time out three days. When we called again, they then confirmed it was, in fact, out of stock. We asked that the prescription be transferred to a nearby pharmacy that had the medication. Walgreens told us their Ottawa location had it in stock and transferred it there. I called the Ottawa store several times with no answer. When I drove there, I found the pharmacy closed--at 6:30 p.m. on a Saturday. I then went to CVS in Peru, where they confirmed they had the antibiotic available but needed Walgreens to release the prescription. When I returned to Walgreens, the pharmacy was closed again without any explanation. I approached an employee, who wouldn't make eye contact and simply said the staff was on break. I waited more than 20 minutes. When the pharmacy employees returned, they seemed visibly irritated and offered no apology or acknowledgment of the situation when I explained what had happened. They did ultimately transfer the prescription, and we genuinely appreciate that. CVS, on the other hand, helped us immediately. They filled the medication quickly and treated us with basic kindness and understanding. CVS: 10/10 Walgreens: 0/10

Excellent service from the amazing young lady (Megan) at the door to greet me, offer me a flyer,…read moreand show me to the floral department I was looking for to the awesome florist that put together a beautiful arrangement for me. It gives me a reminder of how customer service used to be and I got a small town vibe as if the associates knew every customer and gave them full attention and respect. 5/5

No choice. Only pharmacy near by. They commucate well. No vaccines available although sign at door…read moresays so

I'm going on vacation and realize that I will run out of meds. The app set it up then it…read moredisappeared. I went to Walgreens in person and the receptionist said we will refill it for you and come back at 2:00. I come back at 4:00 and they say it's not filled yet, come back in 20 minutes. Now round trip to Walgreens is 22 miles and I have repeated that already. At 4:30 they tell me it can't be prescribed for 8 days, which puts me on my vacation which I was trying to avoid. Where was o disposed to find this out: not on the app, not on the first visit, not on the second visit, but on the third. What happened to communication and curtesy? It failed here at this Walgreens.

One of my prescriptions was ready and was asked if I'd like to wait for the other. After waiting…read morefor 50 minutes , I gave up and left. I live several miles out of town and really didn't want to make an extra trip into town. I've had several issues with this pharmacy over the last 8yrs I have been using it. This Walgreens pales in comparison to other Walgreen stores.

This Walgreens location has always been good to me since I moved to the area. They seem to keep the…read morestore well stocked and clean and are good about getting extra cashiers out when busy. I wish they got the same amount and variety of items as the bigger Walgreens in the area but they do well with what they have. The employees are friendly and always willing to help.

From the owner: Walgreens is a trusted and convenient local health destination that millions of Americans rely on…read moreevery day. Our founder, Charles R. Walgreen Sr., was known for finding new ways to connect with customers on a personal level and treating each person like a guest in his own home. For over a century, we have expanded that personal connection through our network of neighborhood pharmacies and our innovative health services and products. The foundation for all of this is our trusted pharmacy expertise, and our team members who provide essential care that helps people achieve better health outcomes at an affordable cost. Pharmacy Hours: M-F 9am-1:30pm, 2pm-9pm, Sa 9am-1:30pm, 2pm-6pm, Su 10am-1:30pm, 2pm-6pm

I ordered brand name ; I showed up next day they claim the drug I was taken was in the bag & they…read morewanted a $6.00 copay ; but I have zero copay ; then I opened bag it was generic after pharmacist told me it's what I ordered name-brand/ then they said they want in writing from doctor that I am to get name brand only; been getting that for 3 years from Walgreens; but they were out of stock local pharmacy said they would have it the next day name-brand only so I gave them a try. They're just a bait and switch pharmacy. Go elsewhere quickly this is not where you're supposed to get you're prescriptions filled

Went to this pharmacy since we just moved here and wanted to support local business. BEWARE of…read morethis pharmacy. If THEY overcharge you your copay (whether its the insurance company's fault or not) Snyder's makes you fight your insurance company instead of refunding you their overcharge. They do not care about the patient----only what goes into their pocket!!! :( :( :( We are out $200!

Really nice and friendly staff! Nothing different from other Walgreens store wise but the staff…read morereally stood out to me, which makes me want to come back :). They always greet me when I walk in and ask if I need help with anything.

It's a Walgreens! Nothing special here, except they are one of the only places that I know of that…read morecarry BAWLS Energy! My new favorite place hahaha.