Had a bad experience. The rear window in my Navigator was broken out by the rotating washer brushes. Glass and water everywhere. While they agreed to replace the window, (as if they were doing me a big favor for making good on their damage), Mike, the Manager, fell short by doing nothing to compensate me for the hour that I spent waiting for temporary resolution, and, I still had to pay for the full service wash and interior cleaning. Beware of this car wash if you have an Expedition, Navigitor or similar SUV with through the window rear window wipers. Maybe they will start taping down the wipers after this incident. read more

I opted for the full service pack including added elbow grease to get the bugs off. They did a fantastic job. Everyone was very helpful & finished pretty quick. The workers were through and didn't miss a spot. Highly recommend. So glad I found them, couldn't be happier. Thanks! read more

Very poorly managed car wash. Inattentive & lazy employees who could care less about what you paid for or result!! Way overpriced to boot. Exact same unit in Daytona (Port Orange) half the price, trained & pleasant employees & quality job. Very disappointed in all aspects read more

Terrible for $11 you only get the top half of your car clean. my car came out still dirty on the bottom, water spots on all the windows and mirrors and inside the door jams was blue soap took me two days to get it all off my car when I complained the guy told me "that's all you get for $11 no bottom half of car " NEVER use this place if you want your entire car clean!!! or go there and see for yourself read more

Wasn't impressed. My car was fairly dirty from rain and bugs from the highway so i tried this car wash out instead of doing it myself, I usually tip well for good customer service and a job well done, but as I watched them dry my car with a towel that was still wet from the car in front of me i put my money back in the cup holder as i saw numerous water spots all over my car. Next time ill just do it my self instead of paying $12 for something I'm going to have to touch up myself when i get home. All in all it was pretty similar to what you get driving through the $5 car wash at marathon. Not impressed with the service and the bright "tips" signs everywhere you turn, I don't mind tipping for good service but not for anything half assed. I'll try elsewhere. read more

Beware, I had a CD stolen from my radio while it was being detailed. The a few months later my brand new car was damaged due to their negligence and they will not return phone calls forcing me to take them to court. read more

My experience this morning was completely horrible. I requested the Star and was told from the get-go that I would have to pay over double the cost of that because of the condition of my interior. I do cat rescue which meant that I had loose cat food most everywhere, and dirt mostly on the passenger side floor from entering and exiting in this wet climate these days. I overheard the greeter telling a worker that he needed to make more money and, because I had loose cat food, that he jacked up the price. I wish that I had a recorder to take that all down. They completed what was required in less than 20 minutes. I left with blurred windows and mirrors - certainly not a Windex job. Isn't their primary job to clean cars and not base their prices on some sort of scale that only they determine? Nowhere on their site can I find anything that reads that a customer will be charged based on the condition of the car. I hope that they are listed with the BBB because that's where I'll be writing next. read more

I paid $60 for a hand wash and wax. The same dirt was on my Windows that was there when I brought in my car. None of the door jams were clean. There was wax left all over the drivers door. The trunk had not been to plucked and basically I made them redo my dam car. I could have done a better job at home. Maybe cause I love my car. N st time I'll just have my nails redone. I have gone to the car washes in Ocala. The best detail place by far has be Ocala Shine off Magnolia. When they said my car would look new,they meant it. Every crook crack and cream E was back to factory level of clean. No more Soapys for my vehicle-not even my trucks read more

Poor service and the workers steal items from my car, poor quality watch them money and items were taken from car, paid for windows cleaned I had to clean my self at home they were a mess read more

We have been going to this car wash for years. They have a special on Monday's for $5.95. Recently the man at the cashier try to talk us out of this special so we did to no avail saw any difference in the more expensive one. The following Monday the same gentleman did the same thing and when we said NO he slapped the piece of paper on the dashboard and told us loudly no to remove it. It said No PreWash or Dry. I found this very disrespectable and insulting and have not been back to Soapy's since this has happen. If you do not want to have this special than no advertise it. read more

My husband and I go to Soapy's carwash regularly and are usually quite satisfied but today was awful! We paid to have our car hand waxed and when it was finished, the only part of the car that was waxed was the hood. The rest of the car was gritty. When we told the cashier, she called the people over that "waxed" the car and they were so full of excuses! Claiming that as they were waxing the car, sand must have flown up! Really?! We were then told to come back and ask for Reggie and if we cam back, as long as we tipped him well, they would redo the car for free...what slime balls! We asked for our money back and wee told they couldn't refund us but gave us a hand written slip of paper to have the car redone. We usually have a great experience and deal with Mister but he wasn't there today and the fact that Reggie tried to go around everyone else to pocket money made me sick! I am so disappointed...I think everyone should know how slimy they were today!! read more

Avoid this place like the plague! Would have given zero stars if Yelp allowed it. Broke my windshield wiper and the worst customer service in town. I've been to countless car washes in the past and have never encountered a problem. I go to this place for the first time last Sunday (11/20/16), and the brush arms lodge underneath my windshield wiper, lifted it up, and broke it. I talked to a manager immediately who advised me to come back the next day...long story short, they broke my windshield wiper and are now refusing to take any responsibility for the damage, citing their policy is to deny responsibility for any vehicle over ten years old. My wipers worked when I got there, and didn't when I exited the car wash; how is this ok? I was willing to work with them to resolve the issue, I was understanding that odd things can happen sometimes, but they completely blew me off and I've been driving around with no windshield wipers in Florida. It's rained twice since this happened. read more

Where do I begin? Avoid this car wash at all costs. Don't even consider it. You are better off washing it yourself or running it through a gas station wash. Their operations are a disaster and inefficient. I spent nearly 20 minutes waiting in a 4 car line just to run it through the machine wash. I had purchased a regular wash + bug remover. I got to the front and there was ONE person handling the scrubbing of the front of the vehicles and they barely put any effort into the "bug remover" aspect of my wash. Are you kidding? That was the whole purpose I came. I made a trip from south florida and had a serious amount of bugs I wanted removed and little effort was made. Finally their "towel dry" service was one guy with rags which took another 5 minutes. And even he expected a tip. No, sir, your prices are outrageous and there are still bugs stuck to my car. After quick inspection I left in a haste. I was so irritated I had wasted nearly 30 minutes for a simple wash when near my home town, I get a wash, wax, (free bug removal), tire shine, vaccuum, windows clean..all done in less than 30 minutes. read more