If you are one of those unfortunate people out there who happen to own a home and can't call a…read morelandlord to fix your troubles, you tend to rely on certain groups of people to help you out when daily living in your home goes south. Take for instance, a 3-year-old in a 2nd floor bathroom with plenty of toilet paper and a toilet that will not stop running. The power of water is an awesome sight to behold, but when it comes dripping and pouring through your 1st floor ceiling, your shock and awe tends to belong more to the panic variety than wonder and amazement. For those of you who have not had this life experience, I offer these sage bits of experiential wisdom: 1) don't panic, 2) shut off the water, 3) get towels and mops, 4) call a plumber, 5) pray (can't hurt), and 6) call Power Dry. My family was the victim of just such an incident this past week, and needless to say you do feel rather helpless and worried when you see an upstairs bathroom turn into a sequel of "A River Runs Through It". Sooner rather than later, you are going to want to call professionals who can get to scene and help alleviate the moisture problem, for fear of mold setting in. That's where Power Dry comes in. We were fortunate enough to be home when this happened, so the damage was contained fairly readily. Our insurance agent (State Farm) recommended Power Dry, as they were a preferred provider for these types of situations. Although our guys were way over in Missouri on another case at the time we called, they got to our house as quick as possible and were able to start hooking up industrial blowers and dehumidifiers relatively quickly. The whole process probably took just under an hour. They were very methodical and certainly gave the impression that they had seen these situations many times before and knew what to do. The sound of several blowers and dehumidifers can be rather disturbing ... sort of like living on the tarmack at KCI. But you do what you have to do. After 48 hours, they were able to come back and take most of the equipment out, and another 48 hours later we were cleared to have all of the remaining equipment removed. The guys who provided service to us were friendly, knowledgable, and even dealt well with our excited 3-year-old daughter. I don't recommend going out of your way to try and find an excuse to get the Power Dry folks over to your domicile anytime in the foreseeable future, but if you need them, they are a great bunch of guys and ladies to have on your side in a tough situtation. A+++

I have very mixed feelings about Power Dry. We originally hired them for water mitigation after our…read morehome flooded, and that specific team did a great job. Based on that, we hired their restoration department to put our home back together. That was a massive mistake. The restoration process was extremely disorganized. We were promised a project manager to oversee everything, but we had a revolving door of different people. We effectively had to act as our own general contractors, communicating constantly just to ensure the work got done. After the work was finished, the refinished floorboards started lifting. Power Dry dragged their feet for months before coming to look at it, and then completely refused to fix it. They blamed the issue on the 'humidity' in our home--an absurd excuse considering we have lived in this house for 14 years without ever having this issue before. Because they refused to stand behind their work, we withheld our final payment until the floor was fixed. Instead of working with us, they placed a lien on our house. We had to hire an entirely different contractor to fix Power Dry's mistakes. We offered to pay Power Dry the remaining balance minus what we paid another contractor to fix the problem. We ultimately had to hire an attorney to get the situation settled and the lien removed from our property. If you have a flood, their mitigation team is fine. But I would strongly advise against ever using their restoration department.

ABSOLUTELY THE WORST EXPERIENCE IN THE WORLD. DO NOT USE THIS COMPANY!…read more We had 7 rugs picked up for cleaning. After a week of trying to get the (in theory) cleaned rugs re-delivered, we gave up and had to demand that the owner meet us at the factory so we could move back into our house. Note, they said they could only clean two of the rugs. We arrive to the FILTHY warehouse to find our rugs, stacked with others and apparently filthy. Gill (the owner) literally vacuumed my filthy rug in front of me. We loaded up the (in theory) "clean rugs" which made a horrible mess of my truck. We got home to unload rugs that dirt and debris were falling out of. See my pictures. Of note, the vacuum cleaner posted in my pictures was BRAND NEW. This was the mess after the FIRST RUG! Save yourself heartache and go somewhere else!

How about when a customer schedules an appointment you actually show up for the appointment. When I…read morecalled after them being an hour 1/2 late the owner Gill sounded incoherent on the phone and couldn't form sentences. After 20 mins, he finally found my scheduled appointment he said the technician "must" be running late (ya think). He told me he would text me "Chris's" phone number so I could gage when he would be showing up. THAT never happened. Now I have a property that went on the market with the entire house with filthy carpet. Our real estate group WILL never use this unprofessional company again, and I will be sure to let others in our business know as well. Best of luck to you!

kc water damage is the best restoration company I've had the pleasure of working with amazing…read morepeople totally understan the problem your having . they get straight to work to save your structure fast friendly family owned services great great people they are !!!!

This your whole team did an excellent job for me for the water remediation in my basement/laundry…read moreroom. I forgot to write the install teams names but they were great; fast, efficient and friendly. Linda was friendly as was her replacement on Wednesday( I'm terrible at remembering names) when checking the moisture levels daily. Jess and Ben were very professional, thorough and friendly during the equipment pick up. Thank you for all your help. If I ever have an extreme problem again I will definitely give you ( Roto Rooter) a call. Have a great weekend!

Our garbage disposal backed up during dinner on a Friday evening. We were very happy with the…read moreservice of the person who took our call and very happy with the technician who came to do the work. He was very friendly, professional, and competent. We were given a window of 6:30-8:30 pm for the technician to arrive. We weren't told that we had to respond immediately to the text that the technician was on the way. I responded four minutes after getting the text, and the window had closed. As a result, we had to wait until the next morning for service. This wasn't the end of the world, certainly; but that's the one thing I would recommend to Roto Rooter -- tell the customer to look out for the text from dispatch and respond immediately. All in all, we were very happy with the customer service, the dispatcher, and the technician.

These are the worst contractors we have ever hired! Do not hire them! The started late on our…read moregarage. Poured the footings crooked from the property line, put the driveway in the wrong location, and quit after digging a hole in the sidewalk and street with no permit! They had the audacity to try and bill us after violating the contract on multiple counts. These people are so crooked their estimator was disbarred for stealing from dead kids! They left us with 15k in unfinished work, our yard destroyed and a driveway with a small pond in it that needs torn up and redone!

Please Do Not Use This Company. They won't pay you. If you are a General Contractor or…read moreSubcontractor, Omar will steal your employees and lie about it. He will dispute your invoices two months later, say your product wasn't worth the price and will claim you now owe them money.

My house had a minor fire. Serve pro did a GREAT job with the clean up. HOWEVER. I am disappointed…read moredue to the fact that I am disabled and as it took me awhile to finish unpacking so awhile to notice the following items never made it back An antique basket 3 surge protectors My dry erase board A cast iron grill skillet Several expensive copper kitchen canisters A tool bag full of tools AND my very expensive mahogany bedroom set was banged around to come back with scratches and drawers that stick.

Had expert service from ServPro of Olathe! Thomas and his side kick LaNoel came to our house after…read morea kitchen fire to clean our carpets & furniture. First of all, both men were incredibly polite, were very thorough and made a huge impression! The floors came out beautiful and the furniture did too. I would definitely recommend ServPro for any cleaning services!