I had an appointment at the Social Security office for 1:20 PM, but I wasn't seen until around 3:30…read morePM. I waited over two hours before being helped. About an hour and a half into waiting, someone finally came out to tell everyone that we needed to complete a form online in order to move the process along more efficiently something that could've been communicated much earlier. What made the wait even more frustrating was that numbers weren't called in order. I noticed that some people who had been there even earlier than 1:00 PM were still waiting when my number was finally called. It created a lot of confusion and uncertainty about how long the wait would actually be. I was there just to update my Social Security card, and once I was called, the process took less than 10 minutes. The staff member who assisted me was very kind, professional, and respectful. I truly appreciated that. For improvement, I hope the office can better adhere to scheduled appointment times and improve communication with those waiting. Clearer instructions and a more organized system would go a long way in making the experience smoother for everyone.

Having an appointment is everything. Our appointment was scheduled at 11:50am. We arrived at…read more10:36am signed in at the kiosk. Our number was called by 11:01am and we were done by 11:10am. The number to call for an appointment is 1-800-772-1213. Si necesitan alguien que hable español para programar un cita llame al 1-800-772-1213 opción #7.

Long wait but friendly staff. The facility was well managed with security. The staff was…read moreknowledgeable about our process and provided next steps based on Federal Law.

Understaffed federal employees doing the very best they can with limited federal budget. Don't go…read moreon Monday as that is busiest day. SSA now requires an appointment for most so call first and get an appointment.

I recently had the pleasure of meeting Ms. Goode. While her demeanor was a bit reserved, she was…read moreextremely knowledgeable and addressed all of my questions with expertise. I left with exactly the information I needed--thank you, Ms. Goode! The agency I was collaborating with was impressed that I was able to obtain information dating back over 50 years for my client. This valuable resource will now help her access the mental health services she needs. Ms. Golden, your dedication to the community makes your leadership truly(Golden ) invaluable to the Richmond Social Security office! Mrs. Fox

It was not good. This one girl was yelling at me and then my brother kept playing in the car and…read morebeing loud

Nice staff, fairly quick wait (depends on people ahead of you and their needs) and comfortable…read morewaiting area. I advise you prepare to wait for fifteen minutes or so which goes by quickly if you watch a YouTube video or have a friend with ya!

Having to replace both my ID and Social Security cards were annoying…read more DMV was a lot easier AND I already received my replacement. Social Security was an absolute nightmare. I was given a list of information a medical professional had to provide attesting to the fact that I am me. I brought that in and was told to place it in a drop box with no timeframe as to when I can expect my card. I need both of these to work and the job market is so tight the job I was offered more than likely will already have been filled.

Yesterday I saw an invitation & scheduled my trip to the LNY fair at the Govt ctr, but today, none…read more Was it canceled for the chill? . An actual link to "Current & scheduled events status" would be helpful, especially on weekends when the event phone might not be answered. https://www.upcomingevents.com/washington-dc/venues/fairfax-county-government-center-287325 :: events, & DDGo search for "Lunar New Year", could not find any such refs. . BTW, ! 'Greater-than' character is not allowed by this Yelp pane (pain).

They are having bad call center problems a lot of dropped calls recently. I had problems getting my…read morecall and I'm not getting mail I just don't have benefits and nobody there's to pick up.

SSA has now contracted out it's login responsibility. Shame on them. I am now locked out of the web…read moreapp and neither Login.gov nor ID.me can help or want to help very much. SSA folks, as nice as they are in this office, have absolutely no ability to fix this anymore for their customers. Shows Government at its most incompetent. Too bad, when SSA folks ran things, everything worked. These new multi- BS authentication tools are literally locking me out permanently with no obvious way to fix it, and I went in to the SSA office. Now drafting a letter to the Director of the SSA, so you know that will go absolutely nowhere. Will be fun at tax time when I don't have a 1099, yeah!

New "rule" where you need to have an appointment to get a social security card, but no warning. Did…read morean application online and showed up, waited an hours before being told I had to leave and make an appointment. This "rule" was made 10 days ago but instead of just taking a couple min to process the application they turn you around and tell you to come back by appointment in 1 month. These employees have no sense of humanity.

I spoke with a gentleman on the phone by the name of Mr Payton…read more My phone was disconnected bcuz My phone is broken Needless to say Mr Payton called me back and finished the conversation The survey didn't come on the phone after we finished talking So I'm here to say MR PAYTON WAS VERY FRIENDLY AND HELPFUL WE NEED MORE PPL IN THE WORLD LIKE MR PAYTON I'M GLAD IT WAS HIM THAT ANSWERED THE CALL FROM ME

Be aware of the female security guard at this Social Security office. Due to ongoing concerns…read moreregarding her unprofessional behavior toward visitors and the manner in which she conducts herself while on duty, numerous complaints have reportedly been made. There are also concerns about the way she treats vulnerable individuals with disabilities. According to multiple visitors, this has been an ongoing issue for several years. As a result, an online petition has been created requesting her removal from this social security office.

Who Yelps about the Social Security Office!??! Well I just have to give a shout out to this…read morePetersburg location. I spoke with two employees that just rocked! Miss Matthews and Miss Morris - superstars for sure. They were both professional, patient, knowledgeable and good listeners. They have empathy and spot on problem solving skills. They both gave clear and concise information and were able to resolve my issue quickly. These two women made me smile today!

I was skeptical about going in when I did which I believe was a Monday afternoon. I thought it may…read morebe crowded. I was called about 5 minutes after coming in. It took about 5 minutes to get my card. The guy at the window was nice and he worked quickly.

Never been here before...I'm turning 62 soon. It's like DMV only a little less friendly. Get here…read moreearly, they open at 9. I arrived at 8:45 and there were at least 30 people ahead of me.

Not a bad place for SSA. The branch opens at 9am and when I got there at 8:40 there was already a…read moreline around the building. If you can make sure you have all the forms you need filled out ahead of time because that really speeds up the process for sure. I waited about 45 mins once I got inside and checked into the kiosk. There were a bunch of people waiting but the line moved fairly quickly and was well organized.

The Social Security Administration is located in Washington D.C. Social Security has local offices…read moreall over the United States. Initially I had to visit the office to set up my retirement benefits when I retired. Since then Social Security has developed a website and made many technical improvements over the years. All of my business is handled online. I also get periodic emails from Social Security. Today to my surprise I received this email applauding the passage of the President's Big Bill. I have to admit I was hoping that the campaign promise made regarding tax relief for Social Security recipients would come to fruition. As much of a skeptic as I am, I'm not getting excited until the dollars are in my bank account! There's two things for certain DEATH and TAXES!

I am a guardian for a loved one. I had an appointment to have two details taken care of. It was a…read morechallenge to get a live person on the phone. I held for 45 minutes and then opted to get a call back. Someone called me back. The employee helped make an appointment. I thought I would have to make an appointment in the state my loved one lived in. That was not the case. So I made an appointment near me in DC. The appointment time was for 11:32, not 11:30 - but 11:32. It was explained that there might be a slight delay in between visits. I showed up an hour and a half early since I had a ride. The building is behind The Bureau of Engraving and Printing. I was happy to have been dropped off. There isn't nearby metered parking. Smithsonian Metro is close by. There is a check in kiosk when you enter. You can use the kiosk or check in on your phone. Cell reception was only noticeable by the window. You can scan a QR code to check in on your phone. I checked in at the kiosk. Numbers are not called in numerical order. They are called by your appointment time. There are approximately 60 metal seats that are relatively comfy. There is always a guard in the room and at the exit door. The restroom was clean. The only seat with an electrical outlet is the first one by the entrance (smaller section of seats). My number was called before my appointment time. Numbers are not called in any particular order. Number 19 could get called before number 2. The employee verified some details and then had me return to the lobby area. If you need to provide any information during your appointment, look it up before you go. My phone was in SOS mode until I left the building. I was called for my appointment on time. There was more privacy at the windows across from all the seats in the waiting area. The employee was very nice. He helped with all the paperwork I needed for my tasks.