Easy process and very quick service. Make sure you have an appointment to make your time there more efficient. Only drawback was finding parking. read more

I made a phone call yesterday to SSA's 800 number to postpone my sister-in-law's second appointment. I was expecting the worst, but to my surprise it was a big relief , I was able to speak to a real person within 10 minutes at 9:30 in the morning!!! Thank you so much Mr. Luis Zamora from the Norwalk office. Mr. Zamora took care of finding the interviewing agent from the roster at Glendale office , and notified her of the unfortunate situation. SSA you have a very nice and helpful agent: Luis Zamora Thank you !!! read more

I called in the morning and waited on the line for almost 2 hours. The call was dropped without any explanation ,and then I was redirected to an AI ASSistant asking me how satisfied I was with the service. NICE JOB!!!! read more

I met with Mrs. Zadoorian .The greatest social worker I have ever met ,extremely organized helpful and caring. I am so thankful for all her help I wish everyone was like her. read more

Had an appointment in the morning at this office and everything ran smoothly. The security officers were very respectful and helpful. The lady at window 2 was patient and respectful too. The reason I am only giving 4 instead of 5 stars is because of the phone operator on Monday afternoon was very rude and hanged up on me several times when I was trying to tell her that setting up an appointment requires me to call them and cannot be done online. She insisted that it is done online and hanged up on me. Phone operator on Tuesday morning was kind and set me up an appointment in less than 5minutes. read more

Absolutely trash. The "security" guards are insanely rude, mean and unacceptable people. They hold a high horse just letting people into the office. But will talk the most meanest disrespectful words to anyone and everyone in sight. I got into it with one of the guards saying I didn't have an appointment when my name was on the appointment list. He didn't even apologize for fighting me on his error. I witnessed verbal abuse to the elders too. Management really needs to look into the type of service being exchanged. read more

The officer at the entrance was rude , very cold person. Once we got in the elevator the following office was even ruder . Once inside the office the officer that printed my ticket was pleasant he treated us with respect and kindness . Ms. Maldonado was very rude. She informed me that this was the second notice they had sent me because I didnt show up to the first meeting, that was a lie , I never got a previous notice. She asked me if I had left the country to which I answered no, which was the truth, she told that she had ways to find out if I was lying. I told her that my case had jist.been reviewed last year she says is random I could be reviewed every year . read more

Maldonado, your employee is very very rude. She needs serious counseling about costumer service. She was yelling at us and told her to relax and calm down, we're there to ask some unresolved issues about our case. She has no patience. I ask for her name and she threw a tantrum yelling at me that she has nothing to do with us coz she is not the worker for me and according to the security guard she is always complained about. You guys should not tolerate this kind of behavior. Interview all the employees that knows her. Highly rude and SARCASTIC MONSTER. Do something and I'm writing the corporate office too, thanks! read more

Guys, for social security cards YOU NEED AN APPOINTMENT. You can try and call the social security office (good luck with that) or come in physically and make an appointment through a window. Here is a tip: Come in on a rainy day! read more

SSA NEEDS TO SERIOUSLY BRING ATTENTION TO THIS LOCATION AND TAKE A LOOK AT THIS OFFICE AND RECONSIDER SOME OF THEIR REPRESENTATIVES. WORST SERVICE I HAVE EVER EXPERIENCED! SSA PLEASE IF YOU ARE HIRING SOMEONE PLEASE MAKE SURE YOU THROUGHLY EVALUATE THEM WITH THEIR CUSTOMER SERVICE SKILLS BECAUSE THE WORKERS IN THIS LOCATION DEFINITELY LACK ANY CUSTOMER SERVICE SKILLS OR PEOPLE SKILLS IN GENERAL. I know I'm not the first with this complaint look at the previous complaints before me... I have been trying to get a hold of someone in this office to schedule an in person appointment or phone appointment. Around afternoon, I was finally able to speak to a representative over the phone in which was the most inconsiderate rudest person I have ever spoken to in my life. This representative was dismissive and spoke aggressively. My parents are of age and need help. This 'customer service' representative lacks empathy and just tries to get you off the phone as soon as possible. She just abruptly said no we can't see them in person send a fax to this number. I then asked her if I could just speak to a manager or someone else that can help. She then kept speaking over me and said that there is no supervisor there for me to speak to and slammed the phone on me. I tried to call back but it was very difficult to speak to someone again. I called another SSA office in which they explained to me that this isn't the first complaint they are receiving about this office and even though were supposed to call the location in which we reside in that he will just help me out since there was no way of me to get a hold of anyone in the Glendale location. He said they are receiving a lot of complaints about the Glendale location as well. Thank goodness for this SSA worker in a different location. He was actually able to help us out. I have already brought this information to SSA and I will do everything in my power to make sure this gets seen, even if I have to file a complaint with the Attorney State General because this is just unacceptable. You cannot treat people this way ESPECIALLY people applying for SSI or people with disabilities! read more

I had a wonderful experience at this location today. I was greeted and treated professionally from the moment I walked in. The gentleman who helped me was at window 18 today (8/7/2024) at approximately 11:04 am. He was kind, knowledgeable and clearly educated in his field. Employees like him deserve praise and recognition. Thank you. read more

When we approach to window 15 the lady was very rude and disrespectful. I respect all the rules that she has to follow base on Social Security guidelines, however I have heard of her from several people that she is giving hard time to many and she's very disrespectful, as well as she is very discriminative against certain race, which is something I disagree very much. We are all equal and it's her job to help every person that's walking there respectfully. Window number 12 was very very very RESPECTFUL. She guided us and we walked out of there happy. read more

I went in this morning at 10:25. I changed my name and needed a new card. The person who helped me was professional, helpful and kind. Cheerful. I couldn't believe I was finished in less than 30 minutes! Ok here's my other part. I read a lot of reviews before I went and was prepared for the worst at one persons suggestion so I was ready for rudeness and a long wait. Well I must've gotten lucky. Lol. In and out Tout suite! Thank you to the nice person who helped me! You're a gem read more

Came on a Friday morning when it opened at 9am and was in and out in 35 minutes. No appointment, parked in mall parking (free). Friendly and efficient security and attendants. Exceeded my expectations as I was thinking it would be miserable as most people probably do :) read more

If I could give 0 stars I would! I have been on hold for over 4 hours and counting. My husband passed away and I applied for social security benefits for my 3 children. I did this on December 27th, 2021. I called mid January because I hadn't heard anything nor received anything. They told me to call back by February 25th if I hadn't received anything yet. So I call at 9:01am today which is February 24th (a day early, not a big deal) the representative took my information and told me to please hold to check on the status! Well let's see I'm still on hold and it's 1:16pm and no one has checked in to say anything! This is some BS. It should be illegal to have someone on hold this long! I've had my breakfast and lunch while being on hold, what's next dinner! This is some BS! read more

Social Security - Public Services & Government Near Me - Glendale, California

My son is severely disabled. We applied for SS for him when he turned 18 - which was over a year ago. We have not made any mistakes and have not withheld any information. Our application has been 90% complete for many months. Phone calls we make to SS Glendale go unanswered. I am aware of the personnel shortage and am sympathetic to that. However, this seems an unusually long time to wait for the benefits to begin. read more

Terrible service. I had to make an appointment one month in advance at a date and time they chose. Then I was available at the date and time and they didn't call. I had to call social security four times before someone answered the phone. Then I wasted time before I got the number to the local office. The local office had 7 minutes of announcements before they hung up. Then I contacted the local office after being on hold 30 minutes and the hung up on me. read more

Finished my paperwork in about 20 minutes since the second I stepped in and finished everything , amazingly fast, and the customer service even better, hard to believe how well everything went in this place read more

parking - park across the street in the mall to avoid paying for parking. I parked in the structure and cut through Dick's Sporting Goods, which ended up being perfect since it's right across the street. service - they prioritize social security cards so I was in and out in 30 minutes. (Walked in at 10:30 and out by 11) Other services may be a longer wait. They were extremely friendly, efficient, and helpful. I'd definitely go back/recommend this office. read more

Disgusting office! Huge queues, 95% of windows not working, staff constantly leaving to eat, incompetent staff.

Dear social security, Dear Government, Please, please, please, choose people with heart. Especially when working with the disabled community. A heartless woman, flustered and unable to hear past her own voice is currently responsible for the people with SSI ((disability). People can excuse lack of knowledge, or lack of understanding, but how can people excuse bad and negative behavior to those in need of simple information and direction to what their needs are. I don't know your name but i will strive to find out, simply because those in need don't need the additional burden of speaking to you. They need to know who you are. Your supervisors need to know who you are. Our government needs to know who you are. They need to train you or let you go. They need to bring back the decency to this office, to this noble position you hold, which is the pleasure to work with the disabled. Know that it is a pleasure and a reward, one that you are obviously delirious to. I appeal to you my government! I appeal to you my government! Please clean our offices from the likes of heartless people who are given those jobs to make things easy by just doing their job, Please clean office and lift the burden from the millions who call in and are turned away by the likes of the worker i spoke to. Trust me, that alone alleviates blood pressures from rising. Dear social security Please leave those jobs if you are unhappy. Take other jobs. Please spare the callers who need you, the venom you have stored. I have hope I have hope I have to have hope There is still good out there My government, Our Government, i have hope. Thank you. read more

This Glendale office deserves a -0 across the board. There is no phone customer service whatsoever. As I'm writing this, I called at 9:01am (opening time), I am still on hold now approaching 6 hours... I've had breakfast, lunch and probably will have dinner and still be on hold listening to their BS music... This is outrageous and these reps shouldn't have jobs. I truly believe they only take one phone call per day!!! Deplorable organization and Management!!! read more

Absolutely awful customer service. Two weeks ago I had to make an appointment, which they actually suggest when you call and are on hold, and the lady told me I couldn't and would just have to walk in. I asked if I could make an appointment or if something changed and she was rude and said just said the office opened and hung up on me. Horrible service. read more

Here are the 2 most important tips I can give to get you in+out most efficiently and with maybe a 5***** review too! 1) Make an appt over the phone. Here is the most precious of phone numbers, the direct line to the Glendale SS office: 855.886.9633 If this number no longer works, call the direct office line to the Pasadena SS office and ask for Glendale SS phone number. Pasadena's direct line: 877.255.1508 Get to the SS office 10-15 earlier than your appt. They called my number earlier than my appt., almost as soon as I checked into their computer with my appt. 2) Parking is free, close and easy across the street at the Glendale Galleria's Macy's. I walked thru Macy's and crossed the street. You can park at Macy's and not worry about time. I was in+out of SS in 20 minutes. The person I had was helpful and efficient. For working such a thankless job in a windowless place, she was great! Thank you Window 27 :-) read more

Yes, I am giving a government establishment a 4-star! Well, it's mostly for the wonderful guards, who are very considerate and helpful. Also, few agents I got on the phone, who were helpful. The place is well-run too, given the fact that it's super busy. The agents at the windows are let me say "hit & miss" depending on who you get. But they are efficient, sometimes impatient, sometimes helpful. (yes, I have been there 6 times in 4 months, and called 3 times!) Mostly though, the guards, they smile and are kind, the ones at the elevators downstairs, and also at check in. Thank you for the attitude and kudos to them! Having said that hope I don't have to go back, but if I do, at least the guards are nice! read more

Weird but this place was organized. Staff was friendly. I didn't have to fill out anything. I had no appointment and was in and out in 40 minutes. Nice!!! read more

Such a rude and racist social security officer(Sykes) that I have ever seen: While I was waiting on my seat, I was playing with my phone without sound and he came to me and told me that I can't use my phone???? Whereas people round me were using their phones, then I ask him why I can't use the phone if everyone is using, he said that's what I want. I was very frustrated and wanted to know his name he didn't provide me his name and was hiding his badge. However, later I got his name(Sykes). I wonder how this kind of people can work places like that read more

Reviews are kind of pointless for the Social Security office because if you need to go here, you need to go here. It's not like you can tout your business around elsewhere or call about for quotes. With that said, here's my review. Good: It's clean and most of the staff are friendly. Bad: You will feel like an extra from the waiting room scene in Beetlejuice - take a ticket and wait an indeterminable length of time. I spoke to one guy who had been waiting since 1992 and had forgotten why he was there. read more

The security guards here are friendly and helpful, but once you step past them the place is a cross between a DMV and a prison. There are people yelling, old ladies crying...it's pretty bleak. The representative I dealt with was extremely rude and I had to wait an hour and a half to speak to a supervisor. The supervisor seemed to be the only one with any customer service training and although she was unable to help me in the end, she was at least empathetic and could clearly explain policies. It may be a karen move, but I recommend speaking to a supervisor as soon as you can here. Unfortunately this circle of hell is pretty much unavoidable, so all this yelp review can really do is mentally prepare you for the experience. Then again, if you're reading this you're probably already sitting in the waiting room checking to see if anyone else had as bad of an experience as you're having right now. read more

I was trying to apply for retirement benefits during Covid time and called the Glendale office. For whatever reason I was expecting the employees to be jerks, but it was the total opposite! I got all the help I needed, they were professional and understanding. read more

Went there at 9:15 w/o an appointment. Was braced for the worst - phone, book, newspaper. Tight security (TSA type) - very pleasantly surprised. Very organized - in an out in 1.5 hours. Thanks read more

1st review 5 stars. Although anything government connected makes me anxious, there was one social worker who simply excelled, made me feel at ease. Her name is Mrs. Tivriktsyan, and I'm very grateful to her. Amazing professional demeanor, and just simple warm heart that feels for you and treats you like a human being. Thank you Mrs. Tivriktsyan (I hope I got the last name right)! I can only hope that there would be more people like you in this world. 2nd review, minus 10 stars. HORROR, RUDENESS and harassment!!! total opposite of previous review. This time person was a male, Ramos, and another female at window 18. Unreal rudeness. Made you feel like garbage... and guilty of something you haven't done! Ramos never bothers to answer messages left, thus, we can't set an appointment. had to go 3 times to "prove" that you haven't done something they're accusing you of... unreal! i have never been treated like that in my whole life... attitude is so threatening and "i'm better than you"... i hope karma will return the favor... read more

SSA a little before 9am today. By 10am we were out. The entire experience was easy & very pleasant. The public security were w wonderful directing the ppl here & there. It took minutes until we met with someone to assist us. Mr. Kidd was extremely informative & easy to understand. The entire experience was very, very nice. If you gotta go to the SSA, I recommend this one. read more

This was my first experience with Social Security. After going to Iraq for two years I had to heal some things . I am back at work and doing well now. After 3+ years I was able to get a one time SS allotment to help with bills. They had an old bank account number and so the electronic deposit was sent back. I am right now sitting in an SS office for the third time. I have also made several phonecalls to rude and inadequate SS employees. I am a happy person and was very nice and respectful to these people. I am giving them the information they need to identify myself and give them the new banking info. They aren't just unhelpful they are rude and cruel. These people who hold our money and work for us would be fired on the spot if this was a private company which it absolutely should be. I was also a police officer and no matter what kind of day I had I treated people with kindness and respect. These employees at SS should be screened better and there should be people fired for this type of behavior. read more

Make an appointment . It will be almost 2 months out before you come in but it is worth it. The lines are long, but we were there less then 30 mins since we had an appointment. Parking is very pricey, be ready its cash only, if you can find a spot . There are only 2 bathrooms, and 1 was broken... so go before you come. Oh and you have go thru the metal detector again if you go ti the bathroom. read more

This is the worst place that I have ever been. Because of their fault I spent 2.5 hour on line

Hi, I really like this service I appreciate it goes along way towards my conditions in which I am in need to still be a part of American institutions and which we reside and are founded by. I would like to change offices but would like to continue to grow with the program thanks marvella read more

We were here this morning. Took us 2 hrs before they called us. Parking cost us $11.25. The lady that talked to us was at the No. 26 window. We felt that the lady was lacking patience and do not have the care of dealing with people, especially the job calls to be an adviser to seniors who are past their prime in understanding and comprehension. In the private world this can be corrected right away by replacing or re-training her. Govt.agencies should be the same since taxpayers money in used to pay employees salary. read more

Trying to sign up for Medicare but online had locked me out. No reason just wouldn't work. Have called several times trying to get it figured out. Felt like they were trying to avoid helping me and giving me the run around. (No appointments available, "come first thing in the morning and we may be able to see you that day" )However, today I called (again) the Glendale, CA office. I talked to someone who was very nice and extremely helpful! Mr. Kid is the name I believe he said. He walked me through things, sent me links, etc. Took a couple calls to get things totally figured out but it was so nice to work with someone who was really trying to help me get enrolled. (Thank you Mr. Kid!) read more

This is a strange shaped office but is well organized and very clean and new looking (though it's been here a while). Don't park right behind the building as its two expensive. One block away you can park for 50 cents an hour in public parking (2 hour limit). read more