Quick and efficient! Spent less than 10 minutes in there with a pleasant employee. Make sure you book an appointment

No one enjoys going to the Social Security office. For Port Townsend, WA residents, our town is so small, we don't have a Social Security office. Our closest choice is either the Silverdale or Port Angeles offices. I have been to both. In the future I will be driving to the Port Angeles office. I have never had any problems with Social Security until the other day. Everything ran smoothly. What is it with folks these days? Are they unhappy with their jobs so they want to ruin your day too? I was barely allowed to get 2 words out. I had to quietly walk out. The world has lost all dignity and decorum. Professionalism is out the door. I highly advise staying away from Window #2 in their Silverdale office and head out to Port Angeles. I know it's a longer drive but trust me, it's the better choice. read more

Even though the waiting room was packed and I didn't have an appointment, I didn't wait long and the lady was quick and efficient of taking care of my needs! read more

If I could, I would give them zero stars. Horrible attitudes and it's impossible to ever get a hold of anyone before waiting for hours at their location just to be told that you have to have a "wet" signature even though their site does not state that. read more

I expected a wait. It's the social security office. Well, I didn't wait for more than an hour on a Friday afternoon. I had mailed in my information for a new social security card, and never received it back. They found all my answers, had dates my stuff was shipped out. The security guard remembered me, and I talked to two different agents (I think one was a supervisor) but everyone seemed to care about the people they were helping and weren't completely miserable and unhappy. They're people and it's the social security office so I know some people can't be helped or won't get the answers they deserve but these ladies and gents need a raise! read more

My husband and I just left the Social Security office in Silverdale and as we were coming in, the security requested that I do a bag check randomly and the security on duty said that they do a random bag check every fifth person'. After my bag was checked no one else bag was checked after. I came across as racially profiled and disturbing. I will definitely not be returning back to this location again. read more

It is immensely frustrating that they have no phone number for their office. If you call the listed number it goes to some national phone bank that has a number of generic recordings and if and when you actually get to a prompt that applies to you, you are informed that the wait time is one and a half hours. The one time that I was able to wait, the actual wait time was just short of two hours and when my call was answered, I was given another number to call. These numbers must be specifically designed to discourage inquiries. To actually get to the closest office I had to drive two hours, and when arriving there the line was so long that I knew I would not get served before the closing time. "Your tax dollars at work." read more

A Social Security office comes in handy when there are things you can't do online. Like name changes... So, long story short, I decided after 16 years to take on my husbands last name. I'd done pretty much every other change, but I had to stop in and fill out paperwork and bring proof to the SSA. I am deducting a star for not making this possible online, I think there should be a way to update info, send in proof, etc, so that you don't have to go into the offices and wait in line. But, since this was a requirement, and I went in, and sat in line, this office was pretty fast and friendly. read more

They do not care at all for someone that had cancer and was fighting for life and to keep off the streets with a learning disability all his life but did not go to ss for that. when I told them my Income was going down I cannot help him anymore, One of the lady's in the office just said know one can live on $600 and was mean about it. a very not friendly office. read more

The lady I dealt with today seemed angry. She snapped at me for no reason when I asked a simple question to verify my understanding. Rude, officious government workers - no surprise there, I suppose. read more

Super sweet and helpful staff. Local and easy to find. However, the hours are ridiculous if you work 9-5. Also, it seems their system is always down. read more

This review pertains only to a 'scheduled' telephonic interview to complete my application for my late wife's death benefit. I went into the office in Silverdale, WA the week of 1/2/2018, waited to talk with a representative, did the obligatory Q&A, and he told me he had to schedule me for a telephonic interview to be held at 10:30 am on 1/12/2018. It is now 11:20 am on 1/12/2018 and the phone has yet to ring, and there is NO number I can call, other than the 800 number linked to every SS office in the U.S., and then wait for as much as 3 hours to, maybe, speak to a live person, who won't be of any help to me. I guess I will have to, once again, go to the office in person, take a number and wait to talk to someone who MIGHT be helpful. All this aggravation to claim a $255.00 'benefit' due me. read more