Crazy busy parking lot, exercise caution…read more Fairly large site with PO Boxes and a fully staffed postal counter with three people. There's also retail merch available for purchase, not just postage and shipping services. I chose the Silverdale location versus the Bremerton/Tracyton one due to its extended hours and business day availability (8/12/26). I did not have much of a wait (between 230 to 245pm) and was reassured that the prepaid package being sent had a functional shipping bar code. Expedient customer service!

I went in to the office to check on a mailbox that was broken into twice in the past two years. For…read moresome reason, my questioning somehow created some personal anger in the customer service agent...it was disturbing and unforgettable. In a government facility, I expected better. Poise might be a stretch, but at least some decency and respect. Not cool.

Person at the front desk, Asian lady with dark hair was very rude when I asked her a question and I…read moreheard her giving attitude to the people after me. Customer service needs to get better.

I think the post office gets a bad wrap. I know that the USPS has many flaws and needs to figure…read moreout how to more efficiently run the organization but as far as this office goes, they have consistently good customer service, which is a rarity in any business. I ship way too much (family, troops, random packages of goodies) so I spend a lot of time here. Almost all the clerks are patient and helpful and a few times they have made suggestions that saved me a few bucks. A couple of the clerks are real kooky characters, just as you would expect from any government institution (see DMV) and the customers are often right up the same freaky alley. Maybe that is why I like this post office so much, the freaks don't just come out at night, at the USPS Ballard, they are there all day long.

We do not use this store a lot. But today we went in around 1pm. Customer after customer came in…read moreuntil there was a full lobby. You would think it would have taken a long time and/or there would be cranky staff. Just the opposite the two staff were quick, efficient and friendly. Was in and out in five minutes if that. Thank you. I didn't catch their names but it was Friday June 18,2021 and they deserve to be given a shout out. Thank you!!!

Stopped by for an Amazon return (nearest UPS store for 70 miles) around 4 pm. The line is literally…read moreout the door. The staff is working quickly, but i'm still thinking an hour wait. Then what does my wonderois eyes spy? but a Amazon self check scanner with a label printer. A nice guy wearing a kitsap fire engine 71? jacket confirms its purpose, i watch him use it, and im out in under 5 minutes. Another easy visit at this UPS store

Went to mail a package waited almost an hour while they helped 3 people. Got to the counter they…read morelooked at my address I was sending it to and said that not a valid address. I said yes it is, I googled it on Google Maps and showed them. The lady said no that's the corners address! I sad Yes the house is on a corner lot. She said no it's the corners address not the house on the corners address, It blew my mind. They would not send it out.

The absolute worst. People there are just mean and not helpful. They roll eyes at you and decide…read morewho to be friendly with.

Been getting my mail sent here for a long time, 2 guys that work there are both military veterans!…read moreExtremely friendly and help me instantly every time! They are super organized and kind. I've never ran into a problem with them! One time I ordered a truck bed cover and they helped me with how to put it on!

This is the friendliest Postal Service I have ever had. They stayed open for me during Christmas…read moretime so I could get my packages in the mail even though I got there well after closing. Every person I meet there are nice and helpful too. Such a nice place

The worst, and I mean worst post office in washington. Dealt with them for three years, with rude…read morecarriers, constant problems with delivery, all that jazz. Was so stoked to be moving from the area. Now, they are not forwarding mail or packages. Confirmed they have a mail forward in place, just the carrier isnt doing it. Was assured a package that was accidently sent to the old address would be forwarded... And it has not been. Overall, just lazy, intentionally not doing their job, and straight up jerks. they dont care. I hope usps goes under. If a corporation was this bad, they would be out of business.

Answered my concerns and how to continue follow up. Easy access. I'm problem will be addressedread more

Five stars . . . yes and no. The five stars is for Jeff, who works the counter there. He is…read moreefficient, effective, and very personable. It's a pleasure to be able to link up with him when he's available at the counter. Less than five stars: three times this week . . . THREE TIMES, my mail has been delivered to my neighbor's box or his to mine. How hard can this be?

ONE STAR FOR THE SUPERVISOR WITH THE EFFEMINATE VOICE. Well,…read morefolks, hold onto your hats because the United States Postal Service has truly outdone themselves this time! My eternal gratitude goes out to that "charming" branch supervisor--the one with the exquisite effeminate- "juvenile-stuck-up-mean-girl" voice and demeanor. He's single-handedly convinced me that the Republican Party might actually have a point I agree with. The USPS needs more accountability and should be overhauled. You see, in my infinite wisdom, I decided to send a perishable birthday gift to my dear 68-year-old brother in Missouri, a man whose health is, shall we say, in a "robust" state of decline. Being a person of "vast" wealth (permanently disabled amputee, less than $1,500 a month income and can't even afford a plane ticket, bless my heart), I simply had to get creative. So, I selflessly saved my money, and eventually purchased a new KITCHEN AID stand mixer (and a tube cake pan from Goodwill) - a small investment for such a "monumental" gesture - and, defying all culinary odds, taught myself to bake. I figured the mixer would be a good investment for future baking opportunities in order to save money. After a mere **twelve hours or more** of working over a hot oven in July, I produced an Angel Food cake (his favorite) and exactly 69 homemade blueberry cookies (healthier cookie). Because nothing says "happy birthday" like 69 individually wrapped and packed homemade cookies, right? Then came the pièce de résistance: four glorious hours of packaging. And for this masterpiece of brotherly affection, I "splurged" a paltry $90 on Priority Mail (because speed, obviously!) and an extra $30 for dry ice. A grand total of **$120** - pocket change for a man of my financial standing, really. His birthday, a mere trifle of an event, was July 9th. I dispatched my treasure on July 5th, expecting a swift, reliable delivery. Fast forward to today, July 10th, and oh, the suspense! Where is my meticulously crafted, highly perishable, financially crippling gift? Why, it's still enjoying the picturesque views of ""Seattle"", exactly where it was on July 5th. It's truly a testament to their efficiency. Naturally, I called the post office, eager for an update, and was "blessed" with the opportunity to speak to this "junoir-high-school-girl-in-the-mean-clique" supervisor. His insight was truly breathtaking: he "regurgitated" the tracking information I already had in front of me. When I, ever so politely, inquired if he could offer an "actual" update, he, in a moment of pure, unadulterated genius, asked "me" how he was supposed to do that. After several rounds of this scintillating intellectual sparring, where I humbly suggested that perhaps "his" job entailed, you know, "knowing things", he, with a flourish of what I can only describe as peak customer service, "hung up on me." So now, here I am, blissfully ignorant of my cake's decomposition status and my cookies' fungal progression. But hey, at least I provided a heartwarming anecdote of government efficiency and profound human interaction. Oh, the joy! * FIVE STARS I recommend this Post Office for the service. I have never had any problems with any other employees at this post office. They are the utmost professionals and have excellent customer service skills. P.S. IF I WOULD HAVE KNOWN THE INVESTMENT AND RISK TO MAIL A PERISHABLE ITEM THROUGH USPS, I WOULD HAVE PURCHASED A ROUND TRIP PLANE TICKET AND AND VISITED MY BROTHER IN PERSON. THANKS USPS

Immediate response. Detailed answers. Highly professional and useful. I can't make the stars light…read moreup, but I would give a five star review so far.

This place charges almost 3x what it would cost to send directly from Fed Ex location, which in…read morecase you're wondering is in Silverdale and well worth the drive. Another option would be to just have Fed Ex pick your package up at your residential address, which is 16$. Lastly, Walgreens on Bethel also offers the same service but I'm unsure whether they charge similarly obscene fee's. After looking at the situation in more detail it appears this excessive markup seems to only apply to Sunday delivery. Through Fed Ex a Sunday delivery by noon 111.44 and through Pack and pay a lot, it would have been in excess of $300. Pack a Pay a lot charged us 102.85 for a Monday by 8pm which is Standard Overnight and Fed Ex would have charged 98.14, which isn't much of a price difference.

This place is great. Never a super long line and when there is any line at all they really move…read morethrough it fast. Whenever making an Amazon return I always try to choose this store because I am in and out in like 10 seconds.

Terrible! The guy with the long, light brown wavy hair is shockingly disrespectful! He should not…read morebe working with, or "helping" the public. He has no concept of how to talk to customers. Very disappointed. Having said that: The other ladies that work there have always been great. But I'd give that guy NEGATIVE 5 stars if I could.