I scheduled my appointment in Sumter in hopes that I could supply my original documents in a timely manner, since the SS office in my city only had appointments into September. I drove 1.5 hours to Sumter to my appointment that I scheduled WEEKS in advance only to find that their lobby was closed for new flooring. I received a confirmation email the day prior to my appointment, and received the check-in link one hour prior to my appointment. It would have been courteous for them to send an email to every person who had appointments scheduled that they would not be seeing anyone in the office. It could have saved me a 1.5 hour trip. I had to hear it from the flooring guys. This is horrible customer service and a HUGE inconvenience as I took a day off from work. It was also a waste of gas to get there and can't even enter the building. Needless to say, frustrated doesn't begin to explain how I felt this morning. If I could give this place zero stars, I would. read more