I'm not sure where the negative results are coming from. I have had no issues in my years with CNY…read moreFamily. They have been welcoming and empathic. Dr. Tarala makes you feel as you are part of a family and is willing to sit down and talk about any concerns. I have also seen Dr. Fiacco, he also a wonderful person and a great doctor. I have never waited as long as 30 minutes. However, I think that Upstate has been spoiled in that there usually are not waits. When I lived down state, I always brought a book with me, because I knew I would be waiting for some time. In the end, they are truly wonderful family doctors.

Let me start by saying this: the medical staff at CNY Family Care are exemplary. The doctors, nurse…read morepractitioners, nurses, and medical assistants have always treated me well. And this was not some one-off experience from somebody who barely knew the practice. I was a patient there for more than a decade and genuinely thought I had a good relationship with the people caring for me. That is what makes the way this ended so disappointing. I am a cash-pay, self-pay patient. I do not have insurance. Like a lot of people, I have to make very real decisions about where every dollar goes. Gas. Food. Rent. Medical care. I am also a chronic asthmatic, which means sometimes I simply have to see a doctor whether the money is there or not. Because my budget is extremely tight, I called before scheduling the appointment and specifically asked what the visit would cost. That was the entire reason for the call. I explained that I was self-pay. I explained that I needed the visit primarily so I could continue having access to my asthma prescriptions. I asked what I would have to pay. I was told $100. Based on that information, I scheduled the appointment. So, I went in, paid the $100, declined additional testing because I knew I could not afford additional expenses, saw the provider, had my prescriptions renewed, and left. End of story. Or at least I thought it was. Then I received another bill for $35. Now I'm kind of pissed. I had specifically called ahead because I could not afford a surprise bill. I had given your staff all the information they needed and asked a direct question: What is this visit going to cost me? Your office told me $100. I relied on that answer. Then your office charged me more. So yes, when I called billing, I was exceptionally upset. I used profanity. I own that shit. What I do not accept is the explanation I received for why the additional charge had not been disclosed when I specifically called ahead to ask about costs. I was told, essentially, that the practice had sent out a billing notice back in 2024 and that I should have known about it. Bruh...Seriously? If I call your office in 2026, tell you I am uninsured and self-pay, explain exactly what I need the appointment for, and specifically ask what I will be charged, I should be able to rely on the answer your employee gives me. A two-year-old billing notice is not a substitute for answering a direct billing question accurately. That is why I called in the first place. After this interaction, my patient portal access was disabled and I received a formal letter terminating me from the practice. The letter stated that I had "consistently" used foul language and had "consistently verbally abused" members of the billing staff. That is a much broader allegation than saying I got angry during this particular phone call. Which, FTR I am not denying. I was pissed. I used profanity. I will take responsibility for what I actually did. But if you are going to put in writing that I have consistently verbally abused your employees, then show me. Give me the dates. Give me the documented incidents. Show me the pattern that supports the word "consistently." I am perfectly capable of owning my behavior. I expect the same accountability from a medical practice making written accusations about mine. And frankly, I have no interest in returning. My problem is not with the clinicians. Quite the opposite. It is unfortunate that so many genuinely good medical professionals work inside a practice where my experiences with the billing department have been so consistently unpleasant. In my experience, billing staff have been rude, dismissive, combative, and far more interested in escalating frustration than de-escalating it. That is especially unacceptable when dealing with patients who are trying to navigate healthcare without insurance and who are literally calling ahead because $35 matters. Believe that $35 may not sound like much to some folks. When you're deciding whether that $35 goes toward gas, groceries, or healthcare, bruh it matters more than a bit. After more than a decade as a patient, I think the way this situation was handled was exceptionally unprofessional, avoidant, and cowardly. If I could give the billing/customer-service side of this practice zero stars, I would. And I want to be completely clear again: That rating is not for the doctors, nurses, nurse practitioners, or medical assistants. They deserved better than this review. Unfortunately, the way the administrative side of this practice handled a long-term patient deserves exactly the review I am giving it.

Never got to see the actual doctor only saw physicians assistance was having car issues not being…read moreable to make appointments. I got fired by a doctor. I can't believe I got fired by a doctor what gives them the right to do that to someone rude employees there anyway wasn't satisfied at all

Not very compassionate front receptionist Very blasé in a…read morebit of an attitude, wrong person they have at the front desk

The good-really like dr joy Commiso because she takes time and listens…read more The bad-rude nurses ( some) with zero personality or patient interaction. Also some extremely rude front desk personnel that are not fit to be working with the public. Poor communication when trying to get a message to dr through either of these sources. I am thinking they may not be hired through the physicians but perhaps through another source because I cannot imagine anyone keeping poor employees like this. Considering transferring to another practice but tough call when you like the provider.

Set up an appointment to be seen to renew a medication that I have been on for the past twelve…read moreyears. .y appointment was abruptly canceled and I was told that they would not renew my medication or prescribe it to me due to it not showing in their registry. The nurse on the phone was very rude and they were very unhelpful. She would rather I end up in the hospital for a panic attack to get a refill rather than for her office to see me to provide one. 0 stars. Find literally ANY other office to go to.

Dr Brodey is the best however he is not always taking new patients…read more Dr. Brodey brings commonsense back to medicine; he is is sharp, clever and will take good care of you)as long as you participate in your healthcare like everyone should) Dr. Brodey does tell it like it is however so if you're looking for a doctor that will just tell you what you wanna hear he's not your guy but then again he never goes on a rant and doesn't preach for example when I was overweight he just said "you need to lose some weight - I'm sure you already know why" (and if you don't know, just ask)

I really love Dr. Schwartz's model of medicine. I esp. appreciate being able to schedule my appts…read moreonline. She personally communicates with her patients with no middle person (she does not have an office staff). She was very friendly and spent a great deal of time getting to know me and reviewing my records. She was very organized and I was seen at exactly my appt time. She took the time to answer all my questions! I recommend her to anyone looking for an attentive md in rochester.

Best Doctor I've ever had. Patient, attentive, and makes sure to answer all of your questions…read more I've never felt rushed or uncomfortable. I was on a waiting list for quite some time (maybe a year?), and she was worth the wait.

I've been a patient of Dr. Lori Anderson for years and followed her when she joined Tully Family…read morePracitice. My first contact with TFP was a scheduled yearly physical which changed, at my request, to an acute visit due to concerning symptoms. . I am very grateful to TFP for the willingness and speed that resulted in getting appointments quickly. I've experienced efficiency , competence, thorough and systematic evaluation of all testing and plans going forward, from the entire staff.... never felt discounted or dismissed by anyone there for my questions .... always felt/feel staff are competent, patient-centered, patient and excellent medical providers. .... very glad for following Dr. Anderson to TFP.

Staff is always friendly here. They are helpful in what you are being seen for. I've been coming…read morehere for years. They are affiliated with Rochester Regional Health (Unity Health).

Dr Robillard and her nurse Heather are excellent. They always listen to any concerns or questions I…read morehave. Dr Robillard explains everything simply and goes over her plan of action thoroughly.

The best, kindest family doctor we've ever had. Took superb care of my elderly mother for her last…read moredifficult years. Patient, thoughtful, intelligent, resourceful. Calls you up personally to deliver test results, advice, etc. Fantastic, caring staff. Practice is now closed, but we feel blessed to have her as our doctor.

Significant decline in quality of care, competence, and ethical practice. The practice is highly…read moreunresponsive, lack sensitivity to personal concerns/information, fail to communicate, and show responsiveness to medical needs.

I had to go to the Central Square office to pick up an application. It took hours to complete. I…read morereturned it on a Monday, didn't hear anything and called the following Monday only to learn that it had been declined. The office manager Stephanie indicated that she could not give me a reason. I spoke with the Director of Business Services Kim Dynka, who indicated that she would have to call me back with a reason, and never did. I spent a lot of time filling out a very detailed application and feel that I deserve to know the reason it was declined. I am now leaving voicemails for CEO, COO and every board member I can reach. DON'T WASTE YOUR TIME WITH THEM, I CAN ONLY IMAGINE THE ACTUAL MEDICAL CARE IS ON PAR WITH THIS EXPERIENCE.