I'm not sure where the negative results are coming from. I have had no issues in my years with CNY…read moreFamily. They have been welcoming and empathic. Dr. Tarala makes you feel as you are part of a family and is willing to sit down and talk about any concerns. I have also seen Dr. Fiacco, he also a wonderful person and a great doctor. I have never waited as long as 30 minutes. However, I think that Upstate has been spoiled in that there usually are not waits. When I lived down state, I always brought a book with me, because I knew I would be waiting for some time. In the end, they are truly wonderful family doctors.

Let me start by saying this: the medical staff at CNY Family Care are exemplary. The doctors, nurse…read morepractitioners, nurses, and medical assistants have always treated me well. And this was not some one-off experience from somebody who barely knew the practice. I was a patient there for more than a decade and genuinely thought I had a good relationship with the people caring for me. That is what makes the way this ended so disappointing. I am a cash-pay, self-pay patient. I do not have insurance. Like a lot of people, I have to make very real decisions about where every dollar goes. Gas. Food. Rent. Medical care. I am also a chronic asthmatic, which means sometimes I simply have to see a doctor whether the money is there or not. Because my budget is extremely tight, I called before scheduling the appointment and specifically asked what the visit would cost. That was the entire reason for the call. I explained that I was self-pay. I explained that I needed the visit primarily so I could continue having access to my asthma prescriptions. I asked what I would have to pay. I was told $100. Based on that information, I scheduled the appointment. So, I went in, paid the $100, declined additional testing because I knew I could not afford additional expenses, saw the provider, had my prescriptions renewed, and left. End of story. Or at least I thought it was. Then I received another bill for $35. Now I'm kind of pissed. I had specifically called ahead because I could not afford a surprise bill. I had given your staff all the information they needed and asked a direct question: What is this visit going to cost me? Your office told me $100. I relied on that answer. Then your office charged me more. So yes, when I called billing, I was exceptionally upset. I used profanity. I own that shit. What I do not accept is the explanation I received for why the additional charge had not been disclosed when I specifically called ahead to ask about costs. I was told, essentially, that the practice had sent out a billing notice back in 2024 and that I should have known about it. Bruh...Seriously? If I call your office in 2026, tell you I am uninsured and self-pay, explain exactly what I need the appointment for, and specifically ask what I will be charged, I should be able to rely on the answer your employee gives me. A two-year-old billing notice is not a substitute for answering a direct billing question accurately. That is why I called in the first place. After this interaction, my patient portal access was disabled and I received a formal letter terminating me from the practice. The letter stated that I had "consistently" used foul language and had "consistently verbally abused" members of the billing staff. That is a much broader allegation than saying I got angry during this particular phone call. Which, FTR I am not denying. I was pissed. I used profanity. I will take responsibility for what I actually did. But if you are going to put in writing that I have consistently verbally abused your employees, then show me. Give me the dates. Give me the documented incidents. Show me the pattern that supports the word "consistently." I am perfectly capable of owning my behavior. I expect the same accountability from a medical practice making written accusations about mine. And frankly, I have no interest in returning. My problem is not with the clinicians. Quite the opposite. It is unfortunate that so many genuinely good medical professionals work inside a practice where my experiences with the billing department have been so consistently unpleasant. In my experience, billing staff have been rude, dismissive, combative, and far more interested in escalating frustration than de-escalating it. That is especially unacceptable when dealing with patients who are trying to navigate healthcare without insurance and who are literally calling ahead because $35 matters. Believe that $35 may not sound like much to some folks. When you're deciding whether that $35 goes toward gas, groceries, or healthcare, bruh it matters more than a bit. After more than a decade as a patient, I think the way this situation was handled was exceptionally unprofessional, avoidant, and cowardly. If I could give the billing/customer-service side of this practice zero stars, I would. And I want to be completely clear again: That rating is not for the doctors, nurses, nurse practitioners, or medical assistants. They deserved better than this review. Unfortunately, the way the administrative side of this practice handled a long-term patient deserves exactly the review I am giving it.

Dr Brodey is the best however he is not always taking new patients…read more Dr. Brodey brings commonsense back to medicine; he is is sharp, clever and will take good care of you)as long as you participate in your healthcare like everyone should) Dr. Brodey does tell it like it is however so if you're looking for a doctor that will just tell you what you wanna hear he's not your guy but then again he never goes on a rant and doesn't preach for example when I was overweight he just said "you need to lose some weight - I'm sure you already know why" (and if you don't know, just ask)

I have been treated by both Dr. Gentry and Dr. Teves and have received incredible benefits with…read moreboth doctors. Osteopathy, with physical manipulations as in this office, is an art and field that everyone ought to experience and know about. Unfortunately many people do not. I had an extremely painful nerve injury last year which both doctors treated and I could not have recovered without their help and guidance. The office is lovely as well, and is in lovely Cayuga Heights. Recommended for ANY type of physical ailment - osteopathy works.

I've been taking my 21 month old son to Dr Gentry for 4 months and the changes in him have been…read moreamazing!! He was a tongue tied, colic baby who had torticollis in infancy and started regressing around 15 months old. Since starting care with Dr Gentry his development has rebounded and he's regained all motor skills. I highly recommend the excellent care Osteopathy Matters provides. Words can't fully express how grateful we are to have found the right doctor to help our baby.

Dr Robillard and her nurse Heather are excellent. They always listen to any concerns or questions I…read morehave. Dr Robillard explains everything simply and goes over her plan of action thoroughly.

The best, kindest family doctor we've ever had. Took superb care of my elderly mother for her last…read moredifficult years. Patient, thoughtful, intelligent, resourceful. Calls you up personally to deliver test results, advice, etc. Fantastic, caring staff. Practice is now closed, but we feel blessed to have her as our doctor.

Did not have enough staff or room. Now is moving and will get the staff needed. He is smart and…read morecaring.

best dermatologist in Utica NY - I was treated him several yeas ago and I never had another issue…read moreor episode for many years. Recently developed another issue regarding an itchy and scaled patch on my scalp so am calling tomorrow to make another appointment with him. Hope he is still taking old patients as it's been years since I have had to seek any treatment from a dermatologist.

I have been seeing Dr Robertson for over 8 years now. He is a wonderful and caring Doctor. He…read moretruly cares about his patients and takes his time to explain everything and answer any questions you may have. He just recently moved to start his own practice in New York Mills.

FHN is genereally ok -- sometimes it's really been great; other times it's been a bit lacking…read more Right now it's a bit lacking -- not sure if it's because of the next "gen" stepping in or what. The PAs/nurses could be more thorough about meds prescribed -- especially in relation to creams and lotions. Whoever does follow-ups on a phone (nurse I think) could be a little more specific about the information she/he is passing on from the PA/DR. I hate ending up "bothering" them, using the portal -- not that they seem to mind; BUT more often than not I am asking about things related to what they were not clear about at the outset. The "newbies" seemed pressed to get patients in/out, rather than getting to know them, like ones in the past did.

From the owner: FHN offers family practice-primary care, pediatrics, women's health care, family dentistry, and…read moreoccupational health services to any individual, regardless of their ability to pay.

I have been trying to resolve a billing concern with Guthrie for over a month, and the biggest…read morefrustration has been the lack of communication and accountability. Despite requesting to communicate in writing, I kept receiving generic responses directing me to call a phone number. The most surprising response came from Guthrie Support, which stated that they "do not have contact information for the Director of Orthopedics" Ben Robinson and instructed me to call the appointments line and request to be transferred to the Orthopedics Department. In 2026, when appointments, billing, test results, and patient communication are handled electronically, it is difficult to understand why there is no direct written email or contact and why patients are repeatedly told to call a general phone number instead. More than a month later, the only update we received was that the Coding Department had requested a corrected insurance claim. The issue was still not resolved, and we continued receiving generic responses directing us to call instead of providing a direct written communication channel. Below is there copied response : Thank you for your inquiry. We have reviewed your account. Unfortunately, we do not have contact information for the Director of Orthopedics. We recommend contacting your Orthopedics provider through MyChart, as they may be able to assist with obtaining the appropriate contact information. You may call for further assistance1866 4884743 and request to be transferred to Orthopedics.

The blood lab requires appointments although the website does not explicitly state that. I've been…read moreto over 20 other labs over the years and never encountered a lab that rejected walk ins. Was told there's only one tech on staff. Guthrie is undeserving the community to maximize profits

Quality care, and professional people and atmosphere. My experience has been well. Would recommend…read morethis practice for other people.

My mother has severe dementia. I have had to manage her health care from 1000 miles away in…read moreFlorida. My mother has seen both Dr. Holmes and Dr. McCauley. They have both been terrific. I could not ask for better care. They have been great about coordinating with me and another family member in my mother's care which has made their job a little more difficult. I will always be thankful that she got such good care.