Excellent staff and secure building. Valet parking is helpful as this place is huge…read more Bring your walking shoes, cane or your walker. The volunteers go above & beyond. Highly recommend all of Upstate Hospital services.

Save yourself some serious aggravation and money, and go somewhere else if you want competent ER…read morecare. I went there ONLY because it was Memorial day weekend, and my primary care doctor was not available and told me I should go there. Once there, the receptionist had the personality of a rotten potato. I was suffering from SEVERE, acute pain in my lower abdomen. After an hour of waiting, I was finally brought inside to triage. The young nurse was SUPER nice and efficient. It was all downhill from there. The young attending physician was chipper, but TOTALLY clueless as I explained my symptoms. After drawing blood, taking a urin sample, and running an ultrasound and a CT scan, I waited 6 hours for them to tell me they had no clue what was wrong with me and sent me home, without so much as one aspirin. Two days of extreme agony later, I passed a huge 9mm X 7mm kidney stone, that looked like it was made out of broken glass. The ER physician was incompetent, the "reading" physician that looked at my CT scans and didn't see a huge kidney stone blocking my urethra wasn't even at the hospital, he was in MICHIGAN! Total incompetence on the part of the ER "physicians", to the point I called the head of the ER department and he ADMITTED that "mistakes were made" that night". Upstate doesn't care about your well being, they only care about making money. Six hours in that ER, with NOT even a clue of what might be wrong with me, resulted in an itemized invoice for just over $10,000.00! The CT scan alone was $4932.00, and one bag of IV solution cost $1600.00. THIS is why everyone's insurance premiums are so ridiculously high.

I have great confidence in this hospital, as far as an outstanding medical care facility…read more My only complaint, is how far one has to walk to reach the ICU ward. It is like a maze getting there.

every time i went to this hospital, its always had good result. but i really wanna talk about…read moretoday, jan 18. its my birthday and everyone was able to come, when everyone left, some people who work here came to me and gave me a cake, sang happy birthday, and one of them had a candle/fire app on their phone XD also i was surprised that i got a $50 giftcard, probably from my insurance. if your reading this and your one of the four, thank you. also i thank the rest of the hospital for doing their job without raging XD

Ridiculous wait times. Mom had to go there for severe dehydration and still waiting OVER 8 HOURS…read morebefore these clowns would even talk to her. In fact the incompetent er staff was doing everything possible to avoid helping anyone. This place is a malpractice suit waiting to happen. Whoever is in charge of the emergency department at this nightmarish joke of a hospital needs to be fired.

THIEVES working there! An expensive piece of jewelry was stolen from my incapacitated loved one,…read morewho later died at Thompson Hospital. It was a solid gold charm of a catholic saint. The hospital's response was that their policy dictates they are not responsible for belongings so BEWARE they can steal things from your dead or unconscious relatives without consequence.

Danny saved the day!…read more I was on my way to an out of town wedding, the office staff was on vacation, and it was Danny's first day back in the office from her graduation. She calmly, professionally, and respectfully listened to my explanation, and then IMMEDIATELY called Kinney and they issued my medication in 20 minutes! THANK YOU DANNY! My apologies for the blindside, but you handled it like a pro! ps. Congrats to all celebrating a Graduate this weekend!

Have been going there for a few years now. There is a "hello" the moment I walk in, and they check…read moreme in right away. Not only that, the wait time before I'm called in is VERY short. Want to say 15 mins is the longest I've ever waited. The doctor I see is Heather Gigon; she is amazing. You can tell she has a caring heart, and enjoys what she does. You can also tell she listens to you, and remembers some of the thing you say. Example: one appointment I went to, hadn't seen her in about 6 months. She asked me how I did on the 5K. Now how many doctors are actually going to keep up with something as small and trivial as a 5K?

Poor quality care and limited expertise in the specialties make this a place only for the direst…read moreemergency. Otherwise, go to Syracuse, or better yet, Rochester.

I was in the hospital for 7 days in March. My care was excellent at times and Fair at others. I was…read moretreated quickly and appropriately in the ECU. The Doctors there were competent and professional. My care by Doctors on the floor was compassionate respectful and competent. Nobody likes to be in a hospital but I would recommend this one...and have.

The people who work here are helpful, compassionate, and skilled…read more The ER is too crowded but that is not the fault of the hospital, but rather the medical system. Even the office people are considerate. My experience in oncology was with the kindest nurses ever.

Been in waiting room for 4 hrs on a Wednesday afternoon. I have a feeling the bill will still be on…read moretime and way too big.