I had an appointment for a Nuclear Thyroid scan last week. I checked in on the main floor and…read moreeveryone I talked to was cordial. Brian was my doctor. He was easy to talk to and answered my questions. He made me feel comfortable as I was a bit anxious. The scan went well and my thyroid is good! Thank you!

Recently I received an arterial transplant in my leg. The surgery was performed by Dr. Kahn…read more Everything went perfectly. Upon recovery I was treated like family from the doctors to the room cleaning crews. I could not have experienced better treatment. Saint Joseph's Hospital was truly amazing and I would recommend it to anyone needing medical assistance. Thank you all at Saint Joseph's Hospital for all you have done for me and God bless.

Excellent staff and secure building. Valet parking is helpful as this place is huge…read more Bring your walking shoes, cane or your walker. The volunteers go above & beyond. Highly recommend all of Upstate Hospital services.

Save yourself some serious aggravation and money, and go somewhere else if you want competent ER…read morecare. I went there ONLY because it was Memorial day weekend, and my primary care doctor was not available and told me I should go there. Once there, the receptionist had the personality of a rotten potato. I was suffering from SEVERE, acute pain in my lower abdomen. After an hour of waiting, I was finally brought inside to triage. The young nurse was SUPER nice and efficient. It was all downhill from there. The young attending physician was chipper, but TOTALLY clueless as I explained my symptoms. After drawing blood, taking a urin sample, and running an ultrasound and a CT scan, I waited 6 hours for them to tell me they had no clue what was wrong with me and sent me home, without so much as one aspirin. Two days of extreme agony later, I passed a huge 9mm X 7mm kidney stone, that looked like it was made out of broken glass. The ER physician was incompetent, the "reading" physician that looked at my CT scans and didn't see a huge kidney stone blocking my urethra wasn't even at the hospital, he was in MICHIGAN! Total incompetence on the part of the ER "physicians", to the point I called the head of the ER department and he ADMITTED that "mistakes were made" that night". Upstate doesn't care about your well being, they only care about making money. Six hours in that ER, with NOT even a clue of what might be wrong with me, resulted in an itemized invoice for just over $10,000.00! The CT scan alone was $4932.00, and one bag of IV solution cost $1600.00. THIS is why everyone's insurance premiums are so ridiculously high.

We were on vacation in upstate New York when my husband suffered a medical emergency that required…read morea hospital visit. After surgery at Oneida hospital, his recovery was not going well and he was transferred to the Neurological ICU at Upstate. After more than a week there, he passed away. I cannot say enough positive things about the ICU team and the people who cared for him. A lot of people came and went over the time we were there, but the care and attention were unfailing and compassionate. I particularly want to acknowledge Dr. Mehta, whose compassion was unbounded and whose practicality was unmatched as we dealt with some very difficult decisions. She communicated regularly with my family and helped us understand the process we were going through.

absolutely terrible in the waiting room for forever and literally no one has even gone in and it's…read morebeen hours

Ridiculous wait times. Mom had to go there for severe dehydration and still waiting OVER 8 HOURS…read morebefore these clowns would even talk to her. In fact the incompetent er staff was doing everything possible to avoid helping anyone. This place is a malpractice suit waiting to happen. Whoever is in charge of the emergency department at this nightmarish joke of a hospital needs to be fired.

THIEVES working there! An expensive piece of jewelry was stolen from my incapacitated loved one,…read morewho later died at Thompson Hospital. It was a solid gold charm of a catholic saint. The hospital's response was that their policy dictates they are not responsible for belongings so BEWARE they can steal things from your dead or unconscious relatives without consequence.

Danny saved the day!…read more I was on my way to an out of town wedding, the office staff was on vacation, and it was Danny's first day back in the office from her graduation. She calmly, professionally, and respectfully listened to my explanation, and then IMMEDIATELY called Kinney and they issued my medication in 20 minutes! THANK YOU DANNY! My apologies for the blindside, but you handled it like a pro! ps. Congrats to all celebrating a Graduate this weekend!

Have been going there for a few years now. There is a "hello" the moment I walk in, and they check…read moreme in right away. Not only that, the wait time before I'm called in is VERY short. Want to say 15 mins is the longest I've ever waited. The doctor I see is Heather Gigon; she is amazing. You can tell she has a caring heart, and enjoys what she does. You can also tell she listens to you, and remembers some of the thing you say. Example: one appointment I went to, hadn't seen her in about 6 months. She asked me how I did on the 5K. Now how many doctors are actually going to keep up with something as small and trivial as a 5K?

Phone number on website is not operational and I am unable to cancel a neurology doctor appointment…read moresince no one answers the phone number that was used to call me yesterday. Totally unacceptable and I will go to St.Joseph where they answer the phone and I can talk to a live person and leave messages. How is this place still open and have the nurses resigned yet??

Poor quality care and limited expertise in the specialties make this a place only for the direst…read moreemergency. Otherwise, go to Syracuse, or better yet, Rochester.

The people who work here are helpful, compassionate, and skilled…read more The ER is too crowded but that is not the fault of the hospital, but rather the medical system. Even the office people are considerate. My experience in oncology was with the kindest nurses ever.

Been in waiting room for 4 hrs on a Wednesday afternoon. I have a feeling the bill will still be on…read moretime and way too big.

I'm giving another zero review. Just got a message from well now billing to contact them…read more@billingwellnow.com to get this cleared up. Still no response. Please be Aware, that Well Now is acting under shady insurance practices. Billing people without sending claims to insurance companies. Having you sign , while under duress, without your knowledge, to consent to auto bill charges. When on numerous calls with my insurance company and a Well Now billing agent, was asked point blank "why" ?? they do not have an answer. They fumble with words, and shrug off responsibilities.

Stopped to get itch relief from a bad case of poison ivy. My doc was knowledgeable, friendly and…read moremost importantly prescribed two drugs which gave me relief!