My entire family are patients. My two young girls are very comfortable with the entire staff…read more Stacey Purcell has treated my daughters several times and treats them like her own kids. Cassi Jo is a sweetheart and very good with the girls. Excellent bedside manners from both Stacey and Cassi Jo. Very caring and patient with us all. They address all our questions and concerns. We switched from a local dermatologist and are very happy with the change. Extremely friendly staff, very knowledgeable, and they all take their time with each and every one of us. Beautiful and very clean new building. Examining rooms are clean and modern, yet building interior has beautiful warm wood work. Feels more like a home instead of a doctor office. They have their own parking lot and that's saying a lot for downtown Ottawa. I highly recommend Dermatology & Plastic Surgery Associates of Ottawa to anyone!

I would NEVER recommend this practice. Our experience has been a joke from the beginning. Since we…read moreare self pay, we called to get information on pricing and services before we made an appointment. We were told a price that we would pay, in the office, on the date of service and that there would be no additional pathology charges. Since we are well aware of how the system works with labs and such, we confirmed this information with 3 different people over the phone and at the office. A month later we received an additional bill for $3000!  When I say that I have been on the phone for HOURS these last few months trying to resolve this issue, I am not exaggerating! I have even gone into the office to speak to someone and was turned away saying there was no one available to talk to. I have gotten the runaround from every person I have talked to. It has been a NIGHTMARE!!  In addition, the services we received were subpar. They left a stitch (that they said was supposed to be internal) hanging out of my husband's back from simple mole removal. We had to book an additional appointment to have that literally pulled out. His wound then got infected, they said they would call in antibiotics and it took 48 hours and several phone calls before we could get the medications he needed from the pharmacy!  Truly I do not think there is another practice that I could recommend less! Learn from our mistake, do yourself a favor, and do business elsewhere.

Super nice and efficient staff and doctors! Called to see if they could squeeze my family member in…read moredue to a new skin cancer. They returned my call right away and she was seen within a few days. Her visit was awesome. Minimal waiting in the waiting room. Very professional. Pleasant and warm staff! Reminder calls were great.

I have been a patient of Radiant Dermatology for many years with no issues. Always treated well…read more But today (12/02) I have a complaint. Radiant asked me for my insurance today, which I usually don't carry with me. They said they were having some issues with fraud. I asked why they didn't advise me before to bring it to the appointment. They keep sending these messages about confirming my appointment! They said, "Because of the long Thanksgiving weekend we could not advise you!!!". I offered to send it as soon as I arrived back home but they said I would have to pay the full consultation. "Their system" didn't allow them to put the number afterward. I think with so many years of loyalty to them they had some consideration. But, no!!! Crazy way to lose two customers at once (me and my wife!)!!

I searched high and low looking for a dermatologist to help me with a problem on the bottom of my…read morefoot. It bothered me and affected my daily living/walking. I couldn't find any other dermatologist to see me for 6+ months even after explaining it affected my daily living. I found Radiant dermatology and Dr Friedrichs got me in within days. My problem has since been resolved. The staff is friendly as well. I will call here first if I have any problems moving forward. I appreciate the staff understanding the urgency and being so kind!

Rude and judged me. Kept calling me nonstop and wouldn't stop. Had to block them. The doctor I…read moresaw was very judgmental, and everything was going to cost 800 and up. Ridiculous!

Skin and nail assessment. First time visit plenty of parking, nice location, Super Clean office,…read morenice Staff. Dr. Basko suggested starting with a full body scan, to view all skin and nails concerns. Doctor Basko provided lots of additional information to me. Good communication skills & bedside manners with Dr. Basko. Thank you to the front desk for their consideration in assisting me so well, as a first time patient. Also, thank you too the professional staff. That makes the calls to set up the appts & reschedules as well.

Returning phone calls takes 2 days. You make an appointment at a certain location, they schedule…read moreyou at a different location. You cannot call the pharmacy direct to ask questions or obtain a refill. You call leave a message, they call back, then they have the pharmacy call you. Thats ridiculous. Too many excuses. I use the Lindenhurst, IL. location. Frustrating!

A few weeks ago, I was laughing while reading all of these 1 star reviews. Now I am writing one…read more And for a very good reason. So before I saw all of the "great" reviews this place has, i decided to make an appointment. I made my appointment, and as soon as I finished- the Yelp reviews popped up. Yup. Over 100 1 star reviews. I read quite a few and instantly decided that I needed to save myself a headache and cancel my appointment. I called this place and left a very detailed voicemail of all my information, stating I just made an online appointment 5 minutes ago and would like to cancel because of how poor the reviews are. Nobody called me back, so I assumed they cancelled my appointment. A few days later I received a reminder text about my upcoming appointment...I responded right away and left another voicemail (does anyone pick up phones at this place lol) explaining that I have already cancelled this appointment. No response. Again. A few weeks later...I received a $50 bill for not showing up to my appointment!!! Hahahaha oh my. Now I see what all of these yelp reviews are talking about. Horrible experience. I never set foot in this office or talked to one person and they have the audacity to try and charge me $50?? Even after I left 2 very clear and detailed voicemails explaining that I want to cancel and stated my reason for cancelling. I even texted their text system every time they tried telling me I have an appointment. They do not use a DONOTREPLY texting system, they can absolutely see the texts. So 4 attempts to cancel an appointment and they still try to charge me $50 for a no show. I already called their service number and was met with an interesting conversation. The lady on the other end told me that the appointment I made was for the very next day and since I cancelled the appointment, it was within 24 hour notice so I was charged. She also said since this is my first time, they will clear the charge. Cool. I accepted what she said and they got rid of the charge. ...but what she said was not true at all. My appointment was for 5 days after I set the appointment. I got a text confirming that I made an appointment. I also got another text reminding me about my appointment a day before the scheduled date. I didn't bother telling the lady this on the phone because she said she was getting rid of the charge. I'm confused as to why she lied about my appointment being made for the very next day and that my cancellation violated their 24 hour rule. I first cancelled the appointment 4 days before the actual appointment. Oh well. This "business" if you can even call them that - is an embarrassment. I truly believe every single one star review I see for this place. I have experienced it myself. They are not organized, they clearly don't listen to voicemails or take the time to cancel someone's appointment so they can try and snake you for $50. Im convinced they didn't even bother to look up the fact that I did call them and text them multiple times. They just gave me some BS they give to everyone "you canceled within the 24 hr period you owe us $50". I can imagine a lot of people just accept this and pay. What a horrible business practice. I'm sure that's how they get most of their money. No way they have many repeat customers.

I am a new patient at the Woodstock office, and saw Jenna who was outstanding and every person i…read moredealt with was very kind and very helpful from walking in too walking out. to To bad i can only give 5 stars they all deserve 10 stars. Thank you all

0 stars actually..leaving this review 6 months after my visit because it took me this long to try…read moreagain with a different dermatology office and experience a normal appointment..I was seen last August for a cyst and body check..while there i kept trying to ask about a future appointment for mole removal..I was rudely dismissed repeatedly and given different reasons for why I didn't need my mole removed..im aware that insurance probably wouldn't cover it but wanted it done anyway..she couldn't and wouldn't be bothered. The body check was the worst experience I've ever had at a Dr office..she was rude..rushed..and didn't use a light which I discovered this morning should be done. The whole experience at this place was humiliating and I cried the whole way home..I found out this morning that a couple spots need to go to biopsy and probably should have been found 6 months ago. I don't remember the young Dr's name or the assistant in the room with us but just picture 2 mean girls..condescending rude mean girl 1 with a clip board and the other making you feel belittled and violated..literally cried all the way home..glad my husband was there to drive me because I wouldn't have been able to see through my tears. Holin Ryan