I have been getting massages here for ten years. I have loved them for almost as long; however I feel the quality of the masseurs has gone down, while the price has increased. Still a lovely place to get a massage. read more

I called an hour before to book a massage appointment. They were able to see me the same day, yay! Samara did an amazing job. She knew exactly what I wanted and I could tell that she knew her stuff! I left feeling so relaxed, thank you! Very cute place too. ;) read more

Had my first massage with Jodi here yesterday and it was just what I needed! Will definently be coming back!

I just had a 60 minute Soft Shell Facial and it was wonderful!! Darice is the best!! So relaxing and gentle, and was a great way to start my day. My friend that night, who didn't know I had a facial done, said my skin was "glowing" I will definitely become a regular. read more

They were quite accommodating with my schedule and were prompt on returning calls, not to mention a great massage .

The staff & environment there is wonderful & relaxing. The prices are extremely reasonable as well. I intend to continue getting my massages at Soft Shell & highly recommend it. One masseuse there (Joy) is excellent for deep tissue massage. read more

Lovely people! They accommodated my appointments for out of town guests and myself calling me back promptly and verifying date and services. Four of us all had fantastic massages and three had facials that were wonderful!! This will be my go to place for massages. read more

This is by far the best and my favorite place to get a massage. Everyone is extremely warm and friendly, especially the massage therapists. You leave feeling like you're on cloud nine. The massage therapists put a lot of love and care into each session and take the time to work out the areas you want to have more focus on. They also have a wonderful selection of products to choose from lotions, oils, soaps, and makeup. I highly recommend! read more

I love Softshell! They are a great very relaxing local spot and not at all pretentious. I love getting massages here...almost anyone is great. I just had Morgan do my make up for my wedding and it was perfect! Even my Dad loved it. She really knows what she is doing and is so easy to work with. Highly recommended! read more

Love this place and the funky old building it is in. I have been getting monthly deep-pore facials from Arnica and she is terrific - very client-focused, knowledgeable, and such a sweetie! My clogged, oily, aging skin looks better now than it did 20 years ago! read more

The staff is so warm and sweet here! They're constantly giving me FREE samples to help me figure out the right stuff for my skin. Arnica is amazing! Received several deep pore cleansing facials from her and would highly recommend! read more

I have been going to Soft Shell since I moved to Petaluma 5 years ago. I cannot even begin to express my joy of being Corey's client..I have been getting Brazilian waxes by Corey forever it seems and I never want to go to anyone else! Even when she went on maternity leave I just found other options until she came back! She is not only very skilled but an absolutely amazing human being. She has made me feel comfortable from the beginning and is very quick but gentle. I feel that we have became friends and it makes a difficult wax that much more enjoyable ;) Thank you, thank you, thank you Corey! read more

This was a pleasant experience. Everyone was very nice from the start. I arrived 30min early and was able to browse around there shop. Cute boutique feel and tons of options to select from. I got s 90 min massage and it was both relaxing and stress relieving. read more

I have been coming to Soft Shell for a few years now. Clare does an excellent job of shaping my brows. I have received compliments on how nice they look. All of the staff is welcoming and accommodating. Very relaxing atmosphere. read more

So, a bit reluctant to do a review as I love this oasis of serenity and don't want it to get crowded but...Absolutely adore Softshell .Have been enjoying now for many weeks . The positive experience starts from opening the door to this special place. The plants are a giveaway that this tiny island of gentle scents, delicious soaps , unusual gems and nifty jewelry and accessories , precious worry stones, extremely happy plants ( the kind I kill despite trying to make them comfortable ) and home goodies to make a more relaxing and tranquil space is a very magical spot within the vintage building. The goodies alone are worth a special trip. Just inhale .Lovely herbal misters infuse the air and relax the mind. ( I think the plants love it too ! ) Molly is my facial 'therapist'. The experience under Molly's healing hands is transformative. Easy to let go of the negative stuff bowing your shoulders and clouding thoughts. She is a great listener when I need to babble and very quiet and sensitive when I need zen time. I always leave refreshed and soothed . I am sure the massages are equally divine but there is something so relaxing about a facial .Especially with someone who bubbles gently. read more

I have been visiting Soft Shell Day Spa twice a week for over two years. I have suffered from chronic neck and upper back pain for over 12 years. They do two 20 minute massages a week which gives me relief I never had with ANY western medical treatments. The staff and I have become friends and they provide great support in a warm and caring environment. My wife also goes for massage, make-up, and facials. When my daughters are in town I buy them massages too and they all rave about it. Give them a try, you will love it. read more

Everyone was awesome here except for Michelle the owner. I came in to purchase a gift certificate for my mom and asked what facial she could get with a $60 gift certificate. I was asking the lady that was helping me and then the owner Michelle butted in and told me about a facial (botanical) that was $65 for 60 min but then when I wanted to put the gift certificate amount for that specific facial the owner Michelle said it was not available at this time! Umm contradicting don't you think? She seemed to be confused herself and not all their but acting snoody when she realized she wasn't making sense. I am an owner of a retail location and I do not treat my customers this way. The new girl who ended up helping me got it too when the owner told me that the new girl was over confident right in front of me and her! Are you serious? Treat your employees and customers with a little respect. Don't go there if you can. Avoid at all costs. Someone needs to put her in her place. read more

Instantly loved this place. So welcoming when you walk in! Everyone was so friendly. Had a waxing by Corey for the first time! Best waxing EVER! Definitely gained a new client today! read more

First time getting a brazilian wax here.... Maria DeMartini is awesome. Very nice, friendly and got right down to business. Pain free and quick! This is my new go-to place for "me time". read more

So I got my wife a gift certificate for a stone massage (her favorite) and she made an appointment today to get one. When my wife got to Soft Shell the masseuse told her "I'm not gonna do anymore stone massages, I've done too many of them today." It's not easy for my wife and I to get time to ourselves, so my wife caved in and got a deep tissue massage. Never again will we go here and if anybody asks me about soft shell I'll be sure to tell them about this BS. read more

Rebecca did an AMAZING job on my eyebrows. I have never had anyone consult me on my eyebrows before and she took the time to really understand what I wanted my eyebrows to look like. DEFINITELY coming back! read more

Just left mu appointment for a facial today and it was amazing. Molly is an awesome esthetician and is so cute and easy to talk to! She's super sweet and informative and really cares about you and your skin, telling you tips, tricks and products that work for your skin. I will 100% be back! Thanks Molly you're great! read more

So far, I have only been Soft Shell once. It was a great experience. I was going g to a party for my husband's job and I woke up in the morning not feeling or looking my best the day of the party. We had a busy day ahead of us , with very little free time. I call Soft Shell in the late morning and was able to get an appointment an hour later for a 30 minute botanical facial with Claire. She did a wonderful job. It was relaxing and my skin felt and looked great afterwards and it made me feel better too and refreshed as well. Also, they have a nice selection of lotions, creams, soaps, etc. I really like the way I was accommodated at the last minute! read more

THE BEST FACIAL I HAVE EVER HAD! Molly was wonderful, extremely friendly and very gentle. I wished I had a 90 minute rather than just a 60 minute facial. My face felt so moisturized and fresh. I hated to take a shower! read more

Samara was able to relieve pain and stress I didn't know I was carrying. Would recommend to everyone. Professional and comfortable.

Just got to town after a long (6 hour +) drive and Michelle was kind enough to fit me in right away. I know this was a HUGE favor as she gave me a massage herself. Great massage. Do good in fact i am returning in three days to have Chandell give me on before heading south again. Boy what a lucky find. read more

This place is Ah May Zing! Love shopping here and getting my brows done! I recently bought a massage for my husband for Father's Day and the women that work the front desk are fabulous!! read more

Samara is my girl! I've been seeing her for massage regularly for years now and she has the best energy and a great touch. Her happiness and positive attitude make me come back time and time again. I always leave feeling relaxed and my persistent neck and shoulder issues have really improved. read more

Best massage. Ever. Thank you Jodi for taking me from being achey and exhausted to peaceful happy and more relaxed than I can ever remember being. Truly the best massage I havr ever had. The acupressure was exactly what I needed. read more

Crystal gives excellent massages, I highly recommend her, she fixed me after a rough round of school finals.

Cannot say enough about my massage with Michelle Lynn. She is excellent at balancing your body and releasing trouble spots. Extremely knowledgeable and professional. My neck is better and my soreness is all but gone. I will be back. She's my girl now! Can't wait to go back. read more

Just had a wonderful massage from Samara here. I've had many decades of massages.....for all different reasons. This time it was post major surgery and thus needed to have someone who could do some heavier pressure, and deeper tissue work. Samara did a neuro muscular variation that helped with my joint range of motion. A new approach for me that left a wonderful and relaxing stress reducing overall feeling. She was sensitive to being a facilitator of a quiet session. My experience here will make me a return customer for her services! Ambiance of the place is quite old fashioned Victorian , soothing music and small but adequate space. They have several organic and chemical free lotions, soaps and candles as well in the front of the spa. I come up to peteluma monthly....and very glad I found this and samara, It was definitely great value compared to Silicon Valley and SF prices......and that is encouraging! read more

I have had the opportunity to have many massages at some of the most upscale spas and resorts. Chandell was a fantastic surprise for me...the single best massage I've ever had and in my own backyard. I've gone back a few times now, and it was far from a fluke. She's now my go-to choice and I can't wait to go back again. You will not be disappointed. read more

GREAT brow wax from Arnica today! I'm never timely with these things but they were able to get me in with less than 2 hours notice. Great vibe to the place - relaxing and I LOVE the old buildings on Kentucky Ave. Thanks for taking care of the lip tips, Arnica! read more

I just received a facial from Emily & she is fantastic! She has an unbelievably gentle touch that was so relaxing I felt truly pampered. Emily is extremely knowlegeable & was able to analyze what my skin needed &, more importantly, how much it could handle. The results have been a smooth, firm appearance with a tiny bit of redness that disapeared within hours. My skin has been moist & glowing ever since! I will be booking all my facials with Emily, making sure to make her a part of my regular skincare routine from now on. An absolutely wonderful experience - I would highly recommend Emily! read more

i had a great experience getting my first facial from Maria at soft shell! She is so pleasant to talk to and really does a great job relaxing you and revitalizing your skin. I'm an out of towner, but I will be stopping by soft shell next time I pass through Petaluma! read more

I recently moved to Petaluma and needed to find a new place to get occasional facial and massage. When I was ready for a relaxing spa day I booked an appointment. I got the deep pore cleansing facial and the luxury massage. Both were wonderful and I will definetly go back and try out some other treatments. I felt the pricing was fair. I Was out the door for less than 200.00 for both treatments and a few things from the shop. Everyone there was very nice and they have a great selection of in their gift shop. The vanilla body buff is super yummy! read more

I had the best massage here today! It was not only relaxing but very therapeutic. The therapist, Sarah Broussard, was amazing and really helped my sore neck. I'll be back for sure! read more

I went in for an eyebrow wax and a Relaxation Massage - I picked this place based on the great review from other yelpers. The services were okay, definitely worth it for the price. However, the front desk staff was awful! It was hard to get their attention to let them know I was there and then they were so frazzled by trying to figure out who my appt was with that the relaxation vibe was gone! Then when I paid afterwards, I made to feel really uncomfortable for leaving a generous tip. I was told what "most people leave" and had to convince her I wanted to pay the amount for FIVE MINUTES (it was only $5 over the normal BTW). Also, the whole eyebrow wax, the technician was trying to upsell me on facials and other services she offered, then when I was handed a cup of water after my massage, I got a card with her hours and services. I might go back just because their prices are reasonable, but I'll keep looking for something comparable in price and with a better atmosphere. read more

I've been getting waxed for 12 years. I give this place one star for getting me in last minute and using a high frequency machine on me after my waxing. However, my eyebrows have never looked worse. I've always had brows that people comment on for their perfect shape and fullness. I have a woman I go to regularly but I couldn't see this time. I needed to get in quickly because I have a flight to catch tomorrow to Germany. Well Claire has succeeded in leaving half of my hairs still on my face and having unbalanced eyebrows. I want to cry...I'm now going to have to go home and pluck away these leftover hairs and I'll have thin eyebrows just to balance this hack job...for the first time in my life. So so sad I can't believe someone could mess this up. I really have some of the easier eyebrows to work with and shape. I would have been better off spending half an hour plucking and shaping myself. read more