Tried them out this week, got a brow wax and reflexology. The staff was great..friendly and calming. They also sell mineral makeup and spent time helping me try and choose the right colors for my skin. This spa is relaxing. It honestly felt like a mini-vacation! I had so much fun! read more

I decided to treat myself to a make over. Since a really don't wear make up I wanted a minimalist look. Lisa was amazing!! We even went out to the natural light to check the color match. Lisa even taught me how to apply the products she used at home. I left feeling confident & ready for my dinner date. I will be back in a couple weeks to have her do my make up for a a wedding. read more

This business is charming and inviting, carries quality wholistic products, and also adds to the unique character of downtown Petaluma. The treatment rooms are beautifully decorated and create a calming atmosphere. I've had some great massage and facial treatments here over the last few years, including a really soothing prenatal massage, but recently had a pretty disappointing facial experience, so will be asking to work with another practitioner next time. read more

Soft Shell - Cute seating enclave - Skin Care Near Me - Petaluma, California

Very friendly service. Unfortunately however ordered a $200 gift for my wife and they shipped it in the original box (which she received). Christmas gift surprise ruined on the 16th. I already have a hard enough time gifting her... read more

A very cool little shop filled with healthy yummies for your senses (spa treats, bath, body and cosmetics, ) and beautiful treasures for you and your friends! I highly recommend Molly for makeup, facials, and waxing. She knowledgeable, talented and will take great care of you read more

I have never had a bad massage here! Super chill natural vibe. I have several favorite therapist, reluctant to give their names as I don't want them to be too busy. But they're all great. And wonderful retail too. read more

If you need a massage this is the place for a relaxing Zen atmosphere and tranquil setting. I've gone there a few times and gotten a certificate for my daughter to go get a massage there too. I love local vibe from the shop owner and all the cute stuff that they have. Go relax and take the edge off from your day with a nice massage . read more

I treated myself to a birthday massage and got Esperanza as my massage therapist. She was absolutely amazing. Super sweet and the massage felt so so good! I will definitely be back and requesting Esperanza for my next massage. read more

love love love. Love the vibe, loved the massages, loved the gift shop too. I only wish I lived closer!! read more

Just received the most relaxing and tranquil facial from Molly at soft shell. I am thrilled she is back at the spa because she provides the most therapeutic facial experience with skilled face & neck massage along with the perfect blend of cleansers, masks, and lotion to rejuvenate the skin. I can't get a facial anywhere else now because I'll be disappointed. My skin always responds well to her customization (depending on problem areas, season, age etc) and the entire environment is inviting, relaxing, and professional. Molly was also recently able to fit my sister in for an appointment before her wedding day to do an eye brow wax. My sister was thrilled with the results and the entire waxing apt was in a calming and private environment which isn't always the case other places for eyebrow waxing. Highly recommend Molly for any facial on the menu as well as waxing services! read more

I've been going to Soft Shell for years for my facials and will not go anywhere else! I highly recommend you see Molly for your skin care needs. She's really great at recommending services based on your skin type and doesn't try to upsell you on the most expensive treatment. She's professional, has great attention to detail, and is so pleasant to work with. I always feel so refreshed and recharged after her facials. read more

This was my first time getting a facial ever. I received a facial from Molly and I felt so comfortable and relaxed. I loved the ambiance and I love how soft and dewy my skin felt. I would definitely get another facial or try one of their other services again. read more

Wow I cannot express my gratitude to Michelle the Soft Shell owner continuing to do massages on the front sidewalk despite the smoke! I had a pinched muscle in my shoulder that hurt so bad and walked by and an hour later was laying on her very comfortable table and getting the help I so needed! Michelle is a very talented and caring massage therapist and I felt so much better when I left and the next day. I highly recommend her and just from talking I found she's cares about her clients and the community she works in. Can't wait till they are fully staffed again to also get a facial post covid restrictions. P.s. the price was incredible too. P.s.s. Michelle said downtown retail is hurting because people are not going to hair and nail etc appointments so they aren't getting the foot traffic. Please keep them in mind! read more

I have been to Soft Shell on 4-5 separate occasions in the past year and have had a tremendous experience each time. All of my visits have been for a deep tissue massage as I experience frequent pain in my wrist/elbow and shoulder areas. Every massage therapist I have gotten was very friendly and skilled in making my pain go away. I saw Steven on my last visit and he did a great job massaging the nerve pain in my left elbow that I received surgery on a few months ago. I will continue to visit Soft Shell because of their great service and skilled massage therapists! read more

I had an amazing facial and waxing appointment with Stella today. I would like to see some additional options added for a facial. Please consider doing mini facials. Sometimes I want a facial but I don't want 60 minutes worth. After my facial today I would recommend designing your facials package using custom packages . Thank you Stella for my amazing facial and waxing read more

I booked a massage appointment to try and relieve some intense neck pain I was experiencing. My massage therapist, Kate Byrne, was an absolute miracle worker. My massage was relaxing, healing, perfect in every way. I left free of pain and had the best night's sleep. I can't wait to book in with her again. read more

Love this store and enjoy the services! Lisa does amazing lashes and brows and is always fun to chat with. Extremely knowledgeable and skilled. read more

According to my last review, I was here 7yrs ago or so. This is probably the only place I'll ever go for massages. The staff is always super friendly, everything is clean, and it smells GREAT in there. About three years ago my husband threw out his back pretty severely and they were able to get him in almost immediately. He walked in barely able to stand up straight but after Michelle worked on him he was feeling less pain and walking a bit straighter. Today my husband and I returned for massages as his birthday gift and the customer service is still as great as ever. I believe our masseuse's name was Annalise, and we both felt so refreshed afterwards. We had to schedule them back to back but I'll always think it's worth the wait. The lady working the front desk must have read my mind because I've been wanting to get a facial lately and they happened to have an esthetician available and she asked if I wanted to maybe get a facial while I waited for my massage. I went for it, and it was probably one of the most relaxing facials I've had in a while. I can't remember her name, but she's from Hungary and was so so incredibly sweet. I don't think I'll ever not love this place, I recommend it to everyone. read more

Wow! I'm pleasantly delighted with my new experience. The owner reached out to me and they didn't call back because they had the wrong number. When they finally reached me they offered me a voucher to come back and try their other waxer! Corey was amazing. I highly highly recommend her as a waxer. She did a fantastic job cleaned everything up and I already booked my appt to come back regularly. I appreciate a company with great customer service and I'm glad they fixed the issues I had. read more

Soft Shell - Skin Care Near Me - Petaluma, California

New place Worth it. Super nice and amazing place. Going back for sure...helped...did a 90 minute and my shoulder were released of pain...they are wonderful. read more

I called soft shell in my third trimester with terrible sciatica pain looking for prenatal massage. They got me in the next day with Regina and I had the BEST experience. We sat down and talked about what I was looking for along with my problem areas and then she got to work. I was finally able to get some relief and sleep! I've already booked 3 additional appointments and have started referring people. I highly recommend Regina and am so happy I found her! read more

wonderful summer time anytime spa with wonderful practitioners with a ton of great team members and healers. Just the spa gift shop alone has amazing bath products. read more

absolutely love Molly she is amazing been going here for years molly is such an amazing person if you are looking for facial waxing or a massage go see Molly read more

I'm saved! I finally found Lisa! She had been doing my lash & brow tints at Benefit in Mill Valley for over a decade, but recently left. I was at a loss without her...there's just nobody who does it as well as she did. This morning I walked into Soft Shell in Petaluma and who did I find there? Lisa! She's doing all the same services at Soft Shell that she did at Benefit. Thank goodness I found her! read more

I was shopping here last Tuesday evening. I had both hands full of items that I was going to purchase for my friend's birthday. I was approached by one of the employees who I believe was an esthetician. She walked up to me, literally ripping the items out of my hands. She then said, "We're closing, and I'm bringing these up to the front so that you can pay for them" It was 5:20pm and the store did not close until 6:00pm. I really don't know how this rude, unprofessional, and aggressive (in my face) person still has a job. I have shopped here on many occasions, and unfortunately I have no desire to after this incident.. read more

I would give a 4.5 star rating based on communication/customer service. Although I didn't get all the services I wanted due to Covid 19 precautions, the staff was very helpful in trying to accommodate our needs. My MT, Hilary was wonderful and focused a lot, so grateful, on head/scalp/neck. I wish I could've had 90 min as originally planned, but the 60 minute I got was wonderful. My cousin got a glycolic peel facial and was very satisfied. Hilary, if you read this, sometimes the end of your stroke or detachment from my body is abrupt--smooth it out more consistently. read more

I have been going to softshell for years and every time is usually pretty great but my experience yesterday was really disappointing. I showed up 5 minutes early to my appointment, checked in and was told they would take me back at 4pm (time of my appointment). Around 4:07 the front desk ask my name again and told me they forgot to tell my massage therapist I was here, no worries I get that happens sometimes even though they were not busy I understood. I got taken back at 4:10 with my massage beginning around 4:15 and when I was done I checked the time it was 4:59. So not only did I get taken back late but my massage was also cut about 15 minutes short which was really disappointing. I was late I would have totally understood but being early and then having a mix up happen on their end, they should have made sure I got my full time that I paid for. Massage was good but my massage therapist did come in eating and was smacking her lips for the first 5 minutes of the massage which was also not relaxing so just overall not a great experience. read more

I went to Soft shell for a wax and tint. Lisa was my esthetician and she did a great job!!! I would highly recommend her. She's super sweet & we clicked right away. She did my bikini and brows and it all came out perfect. read more

I treated myself to a facial for the first time in years and it was AMAZING! Make sure you request Patricia as she is spectacular. Can't wait to go back! read more

You would think that I would of leaned from the last time I was there but nope.... On one of my appointments I waited for 40 mins after my set time.... ended up leaving. No body said nothing. No sorry. Not even a phone call ( and they have my phone number) Now this last time, I showed up early and waited 15 mins after my set time... ended up leaving. The lady was unable to give me a reason why .... Never going back again. I have learned now. read more

My boyfriend and I both got massages from Regina on Sunday. She was amazing!! She was so strong! She got every knot out. We are definitely going back! The staff is very friendly. The place is clean and they sell all kinds of great stuff. read more

I have gone to Soft Shell for over a decade and have had many great massages there. However, I just got a massage from Sebastian and it was one of the top best massages I've ever had! He found every sore muscle and bone in my body and massaged it in the absolute best way! He is truly a body whisperer! He is strong and very kind. I'm so happy I found him! Honestly, his massage was like heaven on earth. Thank you Sebastian! You made a huge difference for me! read more

I have known about this place for years. I have had the following done here: -Deep Pore Enzyme Cleansing Facial -Facial -Eyebrow waxing -Brazilian waxing Every experience I have had was great! The quality of the services is very pleasing, and I absolutely love it. I have also bought their soft shell products, which are amazingly refreshing and so wholesome smelling. I'm a huge fan of their facial lotions and masks! I will be returning for a brazilian and a massage for my birthday : ) read more

Soft Shell - Skin Care Near Me - Petaluma, California

I went in for a massage and it was worth every penny! Michelle did an amazing job of catering to my needs and made it a very pleasant and relaxing experience. read more

From the outside and then coming in it looks like just a store front, but oh what wonderful things they service in here =) Arnica has probably given me the BEST 45 minute facial that I've ever had. My skin continued to feel so smooth and soft for 2 days more afterwards. While I got the facial I treated my sis-in-law to a one hour swedish massage for her birthday. She came out looking like she had just been melted like butter. Thanks Yelp for helping me find this place! read more

I had a great massage from Sebastian yesterday! I have some recurring pain in my lower back and he made sure to focus on alleviating it. He made me feel very comfortable and he is excellent at what he does! I walked out of there feeling so much better, and I highly recommend him! Thanks Sebastian! read more

This is the first review I have ever written. I had a facial today with Molly! She is amazing on so many levels! She is so kind and welcoming. Her touch is gentle and she explains everything that is going to happen. On top of that she gave me a relaxing head, neck and arm massage that I really needed. I will definitely be going back. read more

I honestly didn't love it here. As soon as I walked in the vibe was off as the girl behind the counter didn't even acknowledge that I walked in. I had to speak up that I had an appointment, from there she still was not friendly. During my facial, the woman was not wearing a mask and was in extremely close proximity to me (obviously not wearing a mask because it's a facial) and I felt like that was not professional/ respectful. In addition, the products being used were not premium products: everything I saw in there was basic items you can purchase from Ulta yourself for under $100. I believe only 3-4 products were used during my 1 hour session and my skin looked exact the same coming out as it did going.... When I've had facials in the past I usually see a nice glow but that was not the case here. Overall felt like I wasted money for a crap experience. I don't recommend coming here but only leaving 3 stars because the woman giving the facial was a great conversationalist and I found her to be pretty funny. read more

This is a late review....but based on experiences since then I am leaving it anyway. I had my first ever massage here in 2009. It was amazing. The bed was comfortable and warm, and the masseuse was incredible. I didn't realize it at the time though. Since then I've gotten a few other massages and have always been disappointed. The room was cold, or the masseuse wasn't good, or talked to me the whole time...I basically gave up on getting a massage again because it has seemed a waste of money more often than not. Now that I'm back in the bay I would definitely consider coming back to Soft Shell. I just hope it will be as good as I remember... read more

I went here to get a massage a few weeks ago to help relieve some back pain. I went in barely able to climb on the massage table and left with hardly any pain in my back at all. Chandell was my therapist and she is amazing, I highly recommend her! read more