This was one of the best car repair experiences I've had. The associates are incredibly nice and…read morethey even have a complimentary shuttle service. They did the repair very quickly and kept me up to date on status and didn't try to upsarge me a bunch of stuff I didn't need which was a welcome relief. They even had homemade cookies when I went to pick up my car. The price was very competitive compared to other places as well Great people!, Great service and highly recommended.

I don't even know where to start... I had an appointment…read moreset for Tuesday. I was getting my transmission serviced. I dropped the vehicle off in the morning as agreed. They made sure they had all my information. As you can see in the screenshot they texted me to confirm my appointment. My first clue should have been when the lady behind me was greeted and assisted before me, I realized we were not probably getting the same service but I thought that the man assisting people was rude for not acknowledging me at all, even after we had eye contact. We agreed that my wife and I would not be waiting, and would pick it up in the afternoon. When I got the quote they said a couple of hours. So at around 5:00 I called to see if the service was complete. I was then informed that my vehicle was on the ticket for tomorrow. I completely understand that things come up and life happens, and that my vehicle was not an emergency, or broke down. I was just dumbfounded that they didn't reach out to me in any way! I told the person I spoke to on the phone that I was on my way to retrieve my vehicle. When we got there I went in and spoke with a lady about getting my vehicle. I expressed my disappointment, frustration, and confusion. I did lose my cool and used profanity at the very end of our conversation. I had apologized for my attitude and said may I have my keys please. She agreed with my frustration and then told me my vehicle was being pulled up for me. That's when I freaked out, why in the world would you have to get in my vehicle, adjust settings for YOUR COMFORT, and roll down the windows and move the mirror, just to move the f***ing vehicle literally like a parking space! I just couldn't believe you can't do the service when agreed on, not contact me in any manner saying, Hey we are keeping YOUR vehicle longer, and then act like you are doing me some kind of favor by moving it! Get the f**k out of my vehicle. Needless to say, we did not get anything done to our vehicle at this location, but we did waste time, and effort. Thanks for nothing but frustration! I would a negative number if possible!!

Fantastic service. Reasonable price. A different garage suggested that it would cost about $1,000…read moreto fix my Honda sliding van door - that did not slide well. But, New Concept fixed it for only $54. I was surprised. Door now works great. I will go back here! Strongly recommended.

I came in for a quote on a rear main seal and valve adjustment for my Acura MDX. While I expected…read morethese to be labor-intensive jobs, I was disappointed by how I was treated during the visit. The interaction felt dismissive and insulting, especially for a first-time customer simply asking for an estimate. If the shop was not interested in taking on the work, I would have appreciated them saying so directly rather than speaking down to me. Professionalism and respect matter just as much as technical skill. Unfortunately, that was lacking here.

I recently had a check engine light pop up on my 2001 Jeep Cherokee. I called Jon (on a Saturday at…read more4pm) and he said he'd be over in an hour to check it out. He was friendly, approachable and able to diagnose the issue within minutes of arrival. He answered all of my questions in a respectable and professional manner. I felt confident in his expertise and appreciated the transparency throughout the process. It's not every day you find a mechanic who goes above and beyond, especially on a weekend. He gave me a VERY fair price. He gets the parts and drives to your home/work. Worth every penny. I couldn't be happier with the service I received from Jon. I've decided that this will be my go-to mechanic for all future needs. If you're looking for reliable, prompt, and friendly service, I highly recommend giving him a call. Five stars well-deserved!

I was in need of an alternator replacement and had already purchased the part. I was looking around…read morethe area for quotes and some places wanted to charge me up to $470 for just labor. I found Jonatan on Yelp and gave him call, he quoted me a reasonable price and was at my door within an hour. He also told me there were other things I should get checked out on my car and went above and beyond to send me the number of a windshield replacement guy. I'm very pleased with his work and I will definitely be contacting him again.

Had the PPF replaced on an '11 Corvette along with adding to a few new areas. If you're looking…read morefor new or replacement paint protection film for your ride, definitely talk to them. The service and quality is A+. It was easy to determine the cost based on what is needed. Scheduling was a breeze. Outstanding work!

Excellent service! And job took much less time than expected, which was especially good since I…read morewaited with my car instead of dropping it off.

When you come in, they state 2.5 hours for window replacement. This is not an exaggeration, but it…read moreis the minimum. I waited for hours longer. The person behind the counter would not state what is going on, would not provide an ETA, interrupted me when I asked, and was borderline belligerent. It was as if I was inconveniencing me, that his team was not delivering on its claim. This is not a customer-focused business. Maybe if they can install at your house, but never going to this location again. There are better alternatives elsewhere in KC. Modern cars have cameras that see through the windshield and this requires "recalibration". Turns out that this store doesn't even have the software for many common cars, so if that happens, you can wait for hours more. This is because they won't work on other cars, even while they are in a stand still waiting for software. I guess if there's not many places, you can do whatever you want.

The service guy was rude. Immediately dismissed me when he determined my windshield wasn't a chip…read morehe would repair. No thanks

Max Speed and Sound is one of the few places I go and still receive that top notch customer…read moreexperience! TJ got me all set up with the right gear and Jack nailed the install! Look forward to seeing them for some upgrades!

I got a remote start system for my car, that was plug and play and was a fix for the Hyuandai…read moremodels that lost this ability with the phase out of an outdated cellular network. I have a disability and I could not get the three harness plugs off, they were well protected and had been in there seven years. I contacted a lot of businesses and all gave me different reasons why they could not do it. I contacted Max Speed and Sound, and they got me in the next morning, got me fixed up in about an hour. I highly recommend them, they work with you, and do great work. I would definitely contact them again, if I need or want work done.

Josh got us scheduled right away and did a fantastic job! Will use again! everything looked really…read morenice when he got finished. Great guy and easy to work with.

Do a nice job removing all the overlay on my car. Looked great once he finished. Would recommendread more