You'll need to do more better service cause right now they don't want to put my dad into surgery…read morewhen there was already a date scheduled for it if I could've give it zero stars I will

I have had three visits to this hospital, and my husband was a patient for three days ( post op)…read more We are very pleased with the care and knowledge of the staff. Radiology dept and Lab are also very good. Administration staff helped me get copies of test and were helpful with the patient portal.

My sister was admitted and up until today, only 1 visitor per day! Everyone has been vaccinated and…read moreno one is asking for a party, but I don't understand why two people different times can't visit! Stop making us prisoners of COVID... we are 100% open in Texas!!! Thank you for addressing my concerns and making our life so much more bare able. For your attentiveness I have changed my rating from a 1 star to 5 .. Thank you for your compassion and willingness to work with us!

I've bee trying to get help opening up my portal with this hospital. Sad to tell you that the…read morecustomer service they provide is pathetic. 4 times I called and could not get transferred to the correct person to help me. I finally gave up and opted to get a call back when they have time to call me, it's been 3 hours. I cannot get over how rude these people are to the patients. Looking for a new doctor out of this Valley Baptist hospital. If anyone out there recommend a good primary doctor please advise.

The care was great. The staff was very patient with my elderly mother. I will always choose this…read morehospital if I can. However, I'm not sure why the parking lot is filthy and looks like it is never cleaned. Trash all over, every day. Just one person picking up trash each day would help.

Staff is amazing policies suck I ask for a bath desperately…read moretwo days after feeling fine at te ER which will make me feel a lot better I waited and waited, and they refuse I beg I was very stinky I fever of course I was overheated and feel like crap It's amazing. They don't have rooms available when a patient needs it. How come sambenito La Feria smaller towns don't have hospitals we need them we pay so many deserve better. This was

Night Shift nursing customer service and lack of education. Care was poor once day shift leaves…read morefor the day and care quality had been unacceptable and not once have I heard if a cardiac arrest or trauma code which would make it understandable for the lack in care due to those emergent crisis. Not one nurse has presented with their name or have done much to advocate for the patient who they have not even seen. Very disappointing. I hope these issues get resolved so that this place can go back to its standards from years ago.

Candace, who is supposedly a Nurse in the Emergency Room hung up on me after asking to be…read moretransferred to the charge nurse to express my displeasure to being on hold for 40 minutes and her own inadequacies. First Candace refused to tell me the name of the nurse who treated my mother. She stated she couldn't give out that information. Candace stated the nurse who treated my mother had left for the day although I had just been told about 15 minutes prior that she was with a patient. I am the Power of Attorney for my elderly mother who suffers from lukemia and has had open heart surgery within the last few years. Today she was transported to the Valley Baptist Medical Center by EMS for numbness in her left arm and chest pain that has gotten progressively worse over the last several days. She was then released about 4 hours later and told to follow up with her regular doctor. I live out of town and was trying to understand her diagnosis. Candace was unprofessional, unethical and lacks intergrity. I called back to speak the charge nurse once again and was transferred by someone else. This time spoke with Samantha who stated she was the charge nurse. Samantha stated she doesn't have access to the prior shifts roster or records of who the nurses treated that day. I believe this is another attempt to cover for a nurse who acted unprofessionally. Either that or Valley Baptist is incompetent and lacks the basic abilities of record keeping and accountability. I will be escalating my complaint to the Medical Director, House Supervisor and every other avenue at my disposal until Candace and the nurse who treated my mother are held accountable. They are a disgrace to the Medical profession and have clearly forgotten their Hippocratic Oath. They have forgotten what it felt like when they were applying for a job and hoping to be hired. I've never had such a poor experience with any hospital. These two nurses bring discredit to your organization and the medical profession. They are the epitomy of poor customer service.

Valley Baptist medical center…read more Just want to let everybody know I've been here since the 23rd of March I've had a nurse name Gabby here in the sixth floor she is one of the best nurses I've ever had she attends her patience she doesn't hide like other nurses that don't want to do their job. I met so many of them but for Gabriela Zerda. I give her an applause. because she's the best nurse I have ever had I want to thank valley Baptist medical center for hiring such a wonderful nurse who truly cares about her patients thank you I wish there were more like Gabriela Zerda.. Thank you Valley Baptist Medical Center.

The worst of the worst...there ER crew especially the male nurse is a joke and shouldn't be there…read more I would not recommend going there. However, there security personnel are nice.

I took my 2 yr old son here after an injury at the trampoline park. They wrapped his leg in a…read moresplint and told me to see an orthopedic doctor in a week. Fast forward a week to find out they did not put any padding in the splint and now my son will have to be off his foot for 2 months to heel the sore their carelessness caused. My son was in so much pain but I trusted their instructions and left him in it. Will not recommend. Orthopedic doctor said this was the worst wrap he'd seen.

After 3 weeks, I am still trying to get a clear answer from Exceptional Emergency Center as to…read moretheir poor patient care, the huge bill sent to my insurance, and why I was not given medication for my illness. It is very frustrating.

Horrible patient "care", never answers or returns messages. Rude staff, also very inappropriate…read morenight nurses. This place is ridiculously unprofessional.