Just an update that I have received a phone call from chase following up on me and everyone there…read moreis still friendly and helpful:)

Too small. There were 2 people in the place, it was 8 am and there was a line of 8 people. I'm glad…read morethey take the time to help their customers, but they need more employees. Parking isn't very good because it's right next to the CWU campus and one of the Halls. ATM doesn't work at all during weekends and Friday. They dont open on Saturdays. weekdays they are late. Some of the staff dont like new students accounts they will block debit cards and block your account internally and make you drive to Seattle branches which is more big and friendly.

I had a good history with WSECU with loans and products. Always on time never late. I tried…read moreapplying for another personal loan and I did not get approved. I try to stay on top of my bills but seriously having A credit and I still don't get approved? Not only that, I tried to pay off my vehicle and I cant even do that because I get forced insurance on my vehicle. I've had insurance on the vehicle this whole time and now I have to wait even longer to pay it off because they have to look into it when they already have my insurance information? Do they know that interest accrues daily? They must not care. Closing my accounts and never doing business with them again. Anything to try and get the most money they can from you.

Banker came off as rude and then reported me to my employer saying that I had loud music ( which I…read moredidn't ) while driving my clients around and made up accusations that weren't true.

New manager Diane has changed this bank to AWESOME. They are great supporters of small business…read moreand they listen. I have been a customer for 11 years and was going to change banks under the old management, now I am staying!! She has brought friendly hometown local energy back to the bank. Good Job

If I could give a zero star I would. No other customers in the building with two tillers. They…read morewould not help open my daughter's account and said I had to make an appointment laster in the week. There was no one else there! Seriously poor customer service.

Was looking for a bank to make a cash withdrawl in the area. The internet search recommended this…read morebranch and no surcharges were advertised. This was not a US bank atm card. Immediately upon inserting card, the machine displayed an out of service message and did not return my card. I entered the branch and spoke with an assistant manager who advised all non-US bank cards are immediately destroyed. I had not even had opportunity to enter the PIN. I had arrangements to make a purchase for a vehicle and the deal fell through as a result of being unable to get cash in time. No signage was in a conspicuous location on or around the atm to warn of this bank policy. Thank you US Bank.

Friendly with good management. us bank and the ellensburg wa branch is a customer based institution…read moreproviding good information, service and helpful banking guidance.

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.