If I could give less than 1 star, I would. I went to Solid Wood Cabinets while they were having a great sale. I had rough measurements my mother and I took, but the saleswoman, Jenny, said she would come out to measure my kitchen herself. She came out a few days later to measure everything with my. I received the cabinets and upon attempting to install them, the pantry cabinet was 2 inches too high because I had a soffit from my ceiling. I also had an awkward corner wall that was covering piping, so it was not a 90 degree angle corner. The corner cabinet she gave me was a straight cabinet. I was told to cut the kickplate of the cabinet the 2 inches in order for it to fit. ANY alterations would have voided my warrantee per the contract and she confirmed it. I also went to look at the corner cabinet options, I was told "they didn't carry a corner cabinet for that kind of corner". So the corner cabinet would not open all the way without hitting the cabinet next to it, it was set back from the side cabinets or I had to then create a filler. Those were the solutions. I also had a farmhouse sink that I informed her about beforehand. I was given a regular base sink cabinet and was told I was responsible for altering it. I was not aware of that at the time of ordering. After all of this, I asked what could be done to make up for these issues with the material not being what I thought I had ordered. I was told they could credit me $200. I spent over $7k on these cabinets and it took over a week to get someone to offer me anything besides a suggestion. As if that makes up for delaying me being able to move into my new home or the aggravation I had to go through. I had opened a Wells Fargo card upon purchase. I have returned the cabinets as of 2 months ago at this point. Upon returning the cabinets I called Wells Fargo to notify them and close my card. I received another statement stating I still owe the over $7k for the cabinets because "Wells Fargo has not received a response from Solid Wood Cabinets in regard to my return". I am livid. This entire process set me back from living in my home almost 2 months. It was an entire waste of my time. read more

Location is fairly easy to find. The store itself is kept very clean and there are clear presentations of their products. Parking is also never really a problem here. They do close somewhat early. Now to the Negatives. There are no clear prices posted. Besides that, when you walk in no one is there to greet you. It almost feels like walking into an empty showroom. I finally found 1 employee working there; however he was busy with a customer. My biggest issue is that he never once acknowledged my existence and basically ignored me. I was ready, willing, and able to buy some new cabinets for my kitchen remodel but the absentee employee here at this store made it impossible to want to invest any money with this store. They need more employees or maybe a new store manager that actually cares about making money. Final Verdict. Avoid, if at all possible. Only use this place to get ideas. There is a fairly good Lowes that is practically down the street (same shopping villa) with a little better customer service. read more

OMG we would never recommend this place! They have the worse customer service I've ever experienced. You walk in and no one even acknowledges you.... We were early for an 1130am appointment, waited about 25 minutes while Mike Schroeder finished with a customer.... we walked up front grabbed a cup of coffee then... slowly walked to the back ONLY to find that Mike is with another customer! (YES he knew we were waiting). When we said something to him he was so unbelievable RUDE!! He totally dismissed us and was like just wait another 20 minutes because though we made our appointment a week ago the man in the chair called 24 hours ago...HUH?(! The two ladies up front (one on either side)... saw we were waiting, knew we were furious and allowed us to walk out without even saying a word. No acknowledgement, no apologies, no courtesy at all. It's now Monday and Mike hasn't even reached out to us. When people are spending approximately $10K on cabinets you expect a better quality customer service. We work too hard for our money to ever deal with this type of service. Thankfully we had another place in mind and went straight there to place our order! This place needs some staff changes and customer service training!! read more

Well, if you want to wait for all of your cabinets to be delivered over the course of 2+ months then, this is the place to purchase your cabinets. Where to begin... My wife and I placed our order to purchase $14,000 worth of cabinets and $5,000 towards granite counter-tops back in the middle of February 2017 and was told when we are ready for the cabinets to be delivered, it will take 4 to 7 days for the cabinets to be put together and delivered. When we finally got things ready for our kitchen renovation, I put the call in and was told that the cabinets will be delivered on March 17th. The day before, I got a call and was informed that the two wine racks that were a part of my order, were on back-order and will take another 4 weeks for them to be ready and delivered. The cabinets were delivered and overall, everything looked good but there were a couple dings, scratches, etc which I guess can be expected. I called SolidWoodCabinets and a rep (Pat - who was really the only person who seemed to know what she was doing) worked with me to replace the items that were damaged. After a couple of weeks, I checked in with them to find out if there was any news regarding the wine racks and was informed there were no updates...a couple more weeks went by and I checked again and still nothing. Now almost a month has passed so I decided to reach out to the Manager (Mike Schroeder) at the Woodbridge store where I purchased the cabinets and it took several calls for me to actually talk with this guy (he never returned my first couple of calls). I told him what was going on and he said he will take care of the wine racks and get back to me. Little did I know that would be the last time I talked to him even though I called and left a couple of voicemail's and left a few messages with whomever picked up the phone (not Mike of course) at the store. Even emailed him a few times but got but no response. Great customer service, right? So at this point I was able to speak with someone higher up and voiced my frustrations and concerns and was told that she would look into it. Now it is early May (a month and a half since the cabinets were delivered) and I'm still waiting on wine racks so after asking what can be done on their end to possibly get some money back, the response I get is that they don't do refunds but she will see what they can do. A couple days went by and I get a call back and she says they will make an exception this one time by refunding me the cost of one (1) wine rack...which runs around $150. How great is that? I paid $19,000 in total and it is taking 2 months for them to complete the delivery of what I ordered but they will take care of the cost of one wine rack which is not even a 1% refund of the total order (it is actually 0.7%). So to make a long story short (I know, too late!), I finally got the wine racks on May 26! That only took 70 days and to compensate me for that time, they gave me less than 1% back for taking so long. And I would be doing a disservice to not mention that my in-laws (who purchased cabinets at the same time I did) are having even more problems than I did...items are missing and back-ordered and they have no idea when everything will be delivered. It I late June and to be honest I forgot about this whole situation and am just enjoying my finished kitchen but out of the blue, I get an email from Mike! He writes: "Hi Chris, I was just looking over my notes. Did you ever receive your wine rack or an update on when to expect it? Thanks, Mike." The freaking nerve of this guy!!! He can't call or email me back but was looking at his notes and was asking me if I received my wine racks. Well, let's just say I sent him a not-so-nice reply and it was because of that email that I am writing this review. So...to end my review I can say with absolute certainty that I will never be stepping into one of their showrooms again nor will I recommend them to anyone and in fact, I will go out of my way and tell you and anyone else to stay away from this place. Please, keep your sanity and stay away from SolidWoodCabinets.com!! read more

Be careful. Read the other reviews. Customer support will not help. I wish I saw the Better Business Bureau - D+ rating before wasting my money. Their biggest problem is the design staff. They cannot draw a layout. There will be mistakes and there is a 25% restock fee. If you go to their warehouse in Levittown PA, you will see all the returns. Also, these are not high quality cabinets. There will be chips within three months. You will save money by spending a few more buck somewhere else. Read other reviews first!!! Major complaints on multiple sites. read more

Great quality cabinets but that's all I can say positively for the company! The salesman was horrible and would barley even speak to my wife. The design over all is not well laid out once we installed everything- after they refused to come out and measure. We built the cabinets (to save the $700 fee) and overall that was the easiest part. The plans included were HORRIBLE! We were shorted 4 doors and both times I called I was advised I had them. I spent hours going through their ridiculous numbering system only to find I was right. They did UPS the doors to me after a brief argument. I complained to customer care, and in the long run was basically told the issues i have with my design are my fault with little interest to remedy my issues or at least make good on them. I would NEVER recommend this company to anyone I know!! read more

Spent $8000, in Kitchen Cabinets in Woodbridge NJ, the sale person came to measure, 2 fillers we never add and also the wrong size sink, Now I am having an issue finding a sink and they also want to charge me for the fillers which were all in their error, not sure I would recommend them as a source for cabinets, PS, The fabricators we coming 07/30, for the granite which I now had to cancel, Maybe Home Depot would have been a better choice RFOLEY read more

I received a call from the customer care department and we spoke for a while about my experience with their company. She was glad for my input and will work with the company to improve their communication. My kitchen is finished and it looks great ! read more

Cabinet shopping sucks, it's very confusing. I've been to 15 places and I do a aimless walk around the store every time. When I walked in here mike Schroeder jumped right in a started building my kitchen on his computer and nailed it. we got a great deal. He's been super patient with us through this whole process and I would recommend everyone to go in. Unlike the other reviews I had zero issues with the company and their delivery services. Thanks for making this so smooth read more

We ordered kitchen cabinets from Solid Wood Cabinets on 02.05.19 and the order was delivered to us on 02.28.18. It was stated on delivery documentation that oven cabinet doors ( it should be 5 of them, 2 for the regular cabinets and 3 decorative panels) are on back order. Four items/cabinets came with significant damages and there were none of them in excellent condition. I contacted the company's Customer Service for the first time on the next day, 03.01.19 at 10:52 AM, and spoke with Paul. Since then, I had to call over there every week, sometimes a few times per week for various issues as the second delivery brought to us mostly damaged cabinets as well. My communication with the company involved e-mails with photos, items numbers and description of the problems, and of course, took significant time. Every time I spoke with Paul or Matt, I asked about back order status, and every time there was the same answer, "We will receive them next week", and our last replacement request was simply ignored. The main points of our complaint are as following: 1. There are 3 months past our order and we still cannot complete kitchen installation. 2. Company does not provide quality control and sell product for the price that does not reflect it's quality. Solid Wood Cabinets advertises the company as BBB accredited business with the rating A+. We can rate our experience with this company as "strong D" which stands for complete dissatisfaction. Larysa B. read more

Okay so in my experience, you consider RTA cabinets mainly for price. I have had experience with RTA before and the quality was good/decent, but the price was great. Why else would you want to assemble them all, etc. I went to solid wood cabinets in Woodbridge expecting a very competitive price that would compel me to go with them over home depot, etc. I can say the designer was very good, patient and skilled. She made the best possible use of the limited space we had to work with. Then came the price!! $7500 for a small kitchen!! Huh??? We were told to hurry up and order because they were having a 30% off sale! Really? so that means the cabinets are usually MORE?? We went to home depot and priced the same design and the total was around $9,000 for better American made PRE- ASSEMBLED cabinets. By the way, the price to get the cabinets assembled was $800 - $1000 which would make the total of this company's price basically the same as Home depot mid level good quality cabinets from a respected American company (not Chinese). Their cabinets are of decent quality, but close inspection reveals various imperfections which would have been quite acceptable if their price was competitive. I feel like I wasted my time going there expecting a price that is inline with Chinese RTA cabinets. The only reason I gave two stars is because the designer (I forgot her name) was very nice and skilled. read more