I've been going to Hearing Care Centers for over 10 years and have bought several in ear products…read morewith excellent results. Today, I had a comprehensive hearing test and digital upgrade to my hearing aid firmware that significantly improved my word comprehension. Thanks to Neil's excellent service at the West Hartford office, my hearing is greatly improved. Chris F

Just want to say I'm so glad this place is back open. They helped me with my hearing and gave me…read moresuch a great deal on a set of premium hearing aids. Staff is friendly, I know they are beginning the process of renovating their facilities. Love what they are doing there!

I have nothing but good things to say about Hear Again. Everyone is welcoming. Scheduling is easy…read more The audiologists are friendly and very good at their job. They are very good about follow up, almost too good. Meaning they really do want you to be happy and hearing. I love my hearing aids. I wish I had gotten them sooner. I didn't realize how bad my hearing was until I went outside and heard all the birds for the first time in many years. My only issue bis the exorbitant price which for some reason insurance won't cover. Makes no sense at all. They will however cover you if you get hit by a car because you did not hear it. Or the depression that occurs because you can't hear well enough to have a conversation and you start to limit your social life. Go figure. But that is for our lawmakers to take care of.

Several appointments we're scheduled and cancelled and finally got in and got the hearing aids…read moresomeone said I'll call u in a week see how ur doing never did so I went to the office for help and was told we don't take walk ins yet both times I went the office was completely empty. When u call they never answer the phone constantly gets rerouted to other office and no calls back. Manager was suppose to call me never did so I just walked in and returned the hearing aids still no call to see why

I was referred by my ENT to Dr. Marc Eisen. The care was first class. Susan Rostron, Dr of…read moreAudiology performed the most complete hearing exam/test I had since entering the USAF over 27 years ago. The office staff, Lesley, checkin was flawless, quick and pleasant. Dr Eisen and his medical assistant Towana were thorough, knowledgeable and precise in the diagnosis. A superb run medical practice! Highly Recommend Ear Specialty Group based on the utmost professionalism displayed. A 9/11 First Responder.

From the owner: Dr. Marc Eisen is a neurotologist specializing in diagnosis and treatment of hearing loss,…read moredizziness, balance disorders and ear disease. Our team of specialists focus exclusively on the ear. Our mission is to connect you with an interdisciplinary team of professionals. We pride ourselves on the superior level of care we provide our patients; combining the latest technology with the expertise of our physicians, doctors of audiology, and vestibular therapists.

The office staff were friendly, courteous, pleasant, and professional…read more The audiologist, Tessa Smolinski, is patient, clearly explains what she is doing, thorough (not my first time at the rodeo), and compassionate. She explained the results of the test so I would have some understanding of my hearing loss before seeing the doctor. Dr David Wolfe, was friendly, pleasant, provided a thorough exam. He asked a multitude of questions to narrow down my health and hearing issues. He explained everything thoroughly, and answered all my questions in layman's terms. I didn't feel rushed or hurried. He took his time and made sure I understood everything before I left. I highly recommend the practice. Don't hesitate to choose them. You won't be sorry. The only downside is they don't work with my insurance company for providing hearing aids.

From the owner: Complete hearing testing by an Audiologist with over 20 years experience. Hearing aid advice,…read moresales and service. We provide the information and you make the choices.

I went to this practice with slight pressure and symptoms of wax in my left ear. After a hurried…read morevisual exam Dr. Zachs proclaimed I had no 'obstruction' in my left ear. His audiologist did a rudimentary hearing test and proclaimed I had a slight hearing loss - also in the left ear. Dr. Zach's demeanor was detached; he would ask me questions, interrupt me and dismiss my replies. His is an outdated practice and he needs to visit the ProHealth Center in Farmington. I recently went there and met with Dr. Kelly Greco; approximately 15 minutes of professional care - much wax was removed from both ears and the pressure and pain were gone. Clearly the difference between rundown and outdated, and state of the art and professionalism.

I very rarely post reviews but I couldn't imagine someone else experiencing what I did at Associate…read moreENT. On 4/12/21 I had an appointment with Dr. Zachs for sudden hearing loss and ringing in my ear that started when i woke up one day the previous week. Being in my mid 40's with no history and no other trauma to my ear you could imagine how horrible and confusing it would be to wake up and not hear, and have an intense ringing in my ear. Dr. Zack literally looked into my ear said i dont see anything and I didn't have an infection. When i asked about the ringing in my ear he said "oh its tinnitus". When i restated that it was in one ear and just started one day and asked about the cause, treatment, etc he said there was not any. I was seen for maybe for 5min and dismissed. You could imagine my shock, it was clear he didn't really care nor was going to waste any time trying to figure it out. When i left i was disgusted by his treatment and also the front desk attendant Melissa who was extremely rude and cared just as little as Dr. Zachs. Fortunately, I felt something was wrong and made a call to UCONN ENT department who got me in immediately, the team was attentive, concerned, and listened to what i was going through. They ran me through several hearing tests, tested me for an infection, and several other test and committed to figure it out before I left. Which the did, I had a severe infection that if left untreated could have led to permanent hearing loss. Could you imagine? One day everything is fine, the next losing your hearing?? Apparently Associated ENT has lost there way in providing a caring service focused on properly diagnosing and treating there patients as well as providing an even worse customer service experience. I feel very fortunate for UCONN and that team but still disgusted by this experience. Save yourself the time, experience, frustration, and possibly the loss of your hearing by going to someone who cares.

I very rarely post reviews but I couldn't imagine someone else experiencing what I did at Associate…read moreENT. On 4/12/21 I had an appointment with Dr. Zachs for sudden hearing loss and ringing in my ear that started when i woke up one day the previous week. Being in my mid 40's with no history and no other trauma to my ear you could imagine how horrible and confusing it would be to wake up and not hear, and have an intense ringing in my ear. Dr. Zack literally looked into my ear said i dont see anything and I didn't have an infection. When i asked about the ringing in my ear he said "oh its tinnitus". When i restated that it was in one ear and just started one day and asked about the cause, treatment, etc he said there was not any. I was seen for maybe for 5min and dismissed. You could imagine my shock, it was clear he didn't really care nor was going to waste any time trying to figure it out. When i left i was disgusted by his treatment and also the front desk attendant Melissa who was extremely rude and cared just as little as Dr. Zachs. Fortunately, I felt something was wrong and made a call to UCONN ENT department who got me in immediately, the team was attentive, concerned, and listened to what i was going through. They ran me through several hearing tests, tested me for an infection, and several other test and committed to figure it out before I left. Which the did, I had a severe infection that if left untreated could have led to permanent hearing loss. Could you imagine? One day everything is fine, the next losing your hearing?? Apparently Associated ENT has lost there way in providing a caring service focused on properly diagnosing and treating there patients as well as providing an even worse customer service experience. I feel very fortunate for UCONN and that team but still disgusted by this experience. Save yourself the time, experience, frustration, and possibly the loss of your hearing by going to someone who cares.

They could improve by hiring competent medical providers. Quality of care is poor at best…read more The office staff is quite good.

I've been seen by Prohealth doctors for decades. When my primary care doc retired (sadly, for me)…read moreit was a bit rocky for a while, but I am currently a happy patient of Dr. Chan. I am able to see her regularly for annual checkups and, when necessary, for emergency visits. I find the West Hartford office very responsive. I believe they are now running smoothly, and the folks they have at the desk, etc., are competent. I'm writing this in the fall of 2024--I feel good about this practice and trust them with my care.