Although "Express" is in the name, the clinic has been quite slow in providing diagnostic…read morefollow-up. My husband initially went in on Monday at 9:30 AM experiencing intense pain early in the morning. There were no lines when I arrived, the office was clean, and the staff were polite and professional. During the visit, they drew labs and gave me a referral to have an ultrasound done (which I was able to get done that day at 1pm). I was told that they would call me with the results once everything was reviewed. Wednesday, the clinic contacted us with the lab results, but they had no update regarding the imaging. I then called the imaging center myself and was informed that the ultrasound images had already been sent to the clinic Wednesday afternoon. On Thursday, I went to the imaging center in person to pick up a copy of the results and the CD containing the images. I called the same day (Th) and was told the NP should have the results reviewed by Friday. When I followed up today(Friday), I was told that it may not be reviewed until Monday. While I'm grateful my husband's pain has mostly subsided and is feeling almost back to normal, the delay in reviewing the imaging results feels unnecessary and frustrating. Especially considering the imaging center had already sent the results several days ago. Overall, my initial visit was positive in terms of the cleanliness of the office and the friendliness of the staff and cost of the visit. After calling they are more annoyed and don't seem to care that patients are left with no answers. The delay in communicating diagnostic results and providing follow-up information has been disappointing and has left me waiting longer than expected for answers. This is my second time going here for labs and imaging (first time with my son) and I didn't experience this type of delay so hopefully this isn't what usually happens.

I rarely leave negative reviews, but our experience at Family Express this morning was concerning…read more We went in for a strep test and waited over two hours, but that wasn't my main issue. About an hour after opening, I used the restroom and found it in unacceptable condition (video attached), which immediately raised concerns about cleanliness. In the exam room, containers of Q-tips, gauze, and cotton balls were left uncovered, and the strep test was performed without gloves or handwashing. We interacted with three different staff members who neither washed their hands nor wore gloves while caring for our daughter. The technician who initially came in to take her blood pressure and temperature repeatedly used profanity and complained about missing supplies, including a stethoscope. Before leaving, I checked the restroom again and found it unchanged. The lack of cleanliness, infection-control practices, and professionalism was very disappointing.

Convenient clean walk in facility. Good care provider. Thet accept insurance. I have been there…read moreseveral times.

Very quick to be seen, and very friendly staff. Sean took care of me and the shots he gave me made…read morethe excruciating pain vanish instantly.

The staff here are wonderful. It's challenging having to take a family member to urgent care, but…read morethey are great at calming everyone down, whether patient or family member. I really like the people and the facility itself. It's incredibly helpful to all of us to know that you can get ER or Urgent Care assistance in the same place, depending upon the problem being treated and its severity. How wonderful is it to have a Doctor on hand. The service is very quick. They gather all the data and quickly get you settled in a very cute treatment t room. Look at those pictures. The greeting at the front desk upon arrival is friendly and helpful. I really like this place. I'd rather I didn't need to go, but it's great knowing that there is a doctor and competent staff to see to your care.

Today we walked in to the urgent care with a broken ankle. My wife was is visible urgent pain and…read moreit's been over 1 hour and they have not tended to her. Decided to go to another facility so that she can be taken care of. Very disappointed in their service

I never look forward to ending up at one of these places (it's usually not a good situation)…read more... But, the staff here was absolutely wonderful, and we received excellent care. From the sweet lady at the front desk (Kristina) who made registration quick & easy, to thoughtful Nurse Rommel, who gifted us with a small teddy bear as a brave patient prize, to kind & gentle Dr. Bechtel, we were seen by quality practitioners who gave prompt attention, treating our situation with professionalism & empathy. Being an over-protective parent, we felt it better to be safe than sorry and came here after our toddler got too curious for her own good. The clinic is open 24/7, so we were thankful to arrive after 10pm with little wait. Dr. Bechtel was not dismissive about the situation but offered light humor, comfort, and reassurance. They kept our kiddo in observation with us just long enough to make sure she was okay and marked our visit as "urgent care" (versus an "emergency") to ease the financial burden. Don't want to repeat the situation any time soon, but this will be our absolute go-to if a medical emergency arises again. Highly recommend this place and appreciate the staff who took care of us that night.

Came into America's ER and urgent care with my son around 3:00 am for stomach upset vomit and fever…read moreI asked if it they are urgent care at the front desk and she said yes. Wait was 5 minutes. My son was assessed by the nurse and then by the doctor and got an IV hydration and some pills for nausea. I mentioned that he maybe passed out or had a seizure 4 days ago. we stay there until around 5:30 AM when he was dismissed. Now I found out that the doctor decided to make an upgrade to Emergency room with no explanation about it. I was tired and under stress so I signed on their Ipad. The bill is 1,560 dollars for an IV hydration and nausea pills they also did a CT scan. he only had a stomach virus. Don't go over there unless you really need an Emergency Room

I have visited both offices multiple times and I am highly satisfied with both locations. The staff…read moreis great, the front desk is a little more pleasant at the Spring office but the office's front desk in The Woodlands is still okay. The back office staff at both locations are great! They are professional, friendly, and accommodating. Dr. Shazia Billal M. D. Is fantastic! She is kind and gives you the time needed to care for your concerns. She takes her time getting to know you, she remembers you when you return, and makes sure to address every need. She is the best doctor I have ever had.

Dr. Billal is nice but the staff could use better training. (Spring location)…read more I went in for a second visit (two weeks after first visit) to go over lab results & I inquired about the status of my referral...the girl in charge had not even submitted yet. This is not the first time, same thing happened last year. Dr. B's staff will most likely make me want to change my PCP, sad because I've been a patient for over five years but I just can't w the incompetence.

Got me in very quickly, excellence caring staff, made sure all my concerns were taken care of…read more thank all of you.

Took my husband in to get relief asking specifically for an enema. They said yes.. he was stage 4…read morecancer and they knew the details. Four hours later and $920 .. they gave him a prescription for fleet which is an over the counter which did not work in the first place. Scam Ally!

I can NOT! Can Brag and Rave enough about this Doctor owned Surgery center! This is a well Oiled…read moreMachine here!! They run a Tight Ship! From my very 1st phone call with Mitzy to my amazing nurse Alejandra!! Omg to my IV Lady Melissa W and Dr Lin the amazing Anesthesiologist!! And last but not least my RockStar Artist Cosmetic Surgeon DR.David Davila! The best of experience!! Hands Down !! I had Tummy Tuck with Lipo and Fat Transfer (BBL)! I'm 55 and finally got to do this for myself!! Thank you Thank you ‍

CyFair Surgery Center is a one story physician owned facility. You must register online through the…read morefacility portal then a registered nurse will contact you to follow up on updated labwork, medical authorization, and doctor releases. Someone else contacts you regarding financial responsibility to be paid upon arrival, no payment plans available and all major credit cards, debit accepted. There is adequate parking on all sides of the building with a portico in front. The building and the parking lot looked clean and I felt safe. When you enter, there is a sizeable waiting room with the checkin desk to the left of the entrance. The staff that I met was cordial and friendly during my entire visit. I was led to the surgery waiting area to receive an IV and change into surgical scrubs. They request you wear your own warm socks. There are at least 5 curtained off rooms with recliners and clipboards. Prior to designated surgery time, the nurse directed me to the surgery area as I walked behind her holding my IV Bag. The room was large and well lit, as the anesthesiologist set me up. When I awoke in the post op surgery, the staff quickly put my clothes on and put me in a wheelchair. Since I was still feeling the effects of the anesthesia, they wheeled me into another room to exit the building near the portico and placed me in a reclining chair. There I slept until I was roused by my daughter. Then we left. I had a pleasant experience and recommend this facility.

Making an appointment to the facility is not for the patience people. I called the number that was…read moregiven to me, you have to leave a message or listen to the prompts to leave your number in the queue. Someone will call you back, but it took about 1-2 hours. A gentleman called me back and was making my appointment, but I had a dropped call and he did not call back. I had to call back to make sure I was on put on schedule and this took about another hour. My appointment was at 4 o'clock. I arrived a few minutes to check in and filled out some paperwork. The front receptionist asked for ID & insurance card, she takes the cards from me and asked me to have a seat while she verify my insurance. The gentleman who took my information and made my appt ensured me someone will call me to let me know if everything was good to go and if any payment that would be due (Great, because I hate surprises). No one called about payment/copay due or insurance verified. The front desk was verifying my insurance while I sit and wait. X-ray tech called my name and escorted me to the back. I had to answer some questions before she can start, common procedure. The whole process took about 15 minutes. Overall beautiful and clean facility. If my doctor did not referred me here, I would have gone else where. The whole experience with making an appointment was troublesome.

Having had dozens of MRI's, CT's and X-rays over my lifetime, I can affirmatively state that…read moreMemorial MRI & Diagnostic Tomball is by far the best imaging experience I have ever had! Kudos to the front desk staff (young man who's name I didn't get), the Rad Tech (Mark) in the back, and the records staff, who made sure I had a CD copy of the scan and later made sure I had access to my report. Suffice to say, my wife and I were impressed! Thanks again!