I'm grateful that thank G-d I did my rehab at the Upper East Side Rehabilitation Center. Under…read morethe able leadership of Scott Mair, I've been fortunate to have had professionals who were competent and helped me recover. I would like to thank the nursing staff including Selina and the aides especially Ms. Allen and Anne and Bari for taking such good care of me. I would also like to commend Priyanka my physical therapist and Lucia (Lulu) my occupational therapist for helping me get to the next level. Honestly the therapy was work for me but both Priyanka and Lucia were extremely encouraging and their guidance and professionalism helped me do the therapy even when what I wanted was to simply lie in bed. Thanks so much to all of you for your excellent work!!!

As promised, I will try to update as we go through this process to make it easier for the others I…read moremet going through this process... Not prepared for arrival! -wrong room on paper work -bed not made up for transfer and even identified that it might be the wrong mattress, but no one came to change it -no walk through of their process or any concern that this 86 year old may need assistance getting to the bathroom in a new place after using a commode at the hospital -4 person room is a terrible set up! We all know 4 person room at NYU, but here there is no walk way to get in and out without walking in the private space of others! At minimum they should simply put up another curtain! -identified to nurse that she has the cream that was used on her sore, she said ok just leave it for her by the bed, but as I'm leaving this same nurse was leaving without ever going back in to use the cream on her *suggestion-do not do afternoon/early evening transfers from the hospital to this place Let's see what today brings! Best of luck to all those that are picking a place today.

It is very dingy and dirty. It smelled. It is dark and depressing--.the room design looked like…read moreikea furniture with the fake wood fronts taped on --. In bad need of a remodel. They didn't even have regular hospital beds. Although they did have a big modern tv in the room. Residents were sitting in the hallway. Very sad.

I was just discharged from this shameful shameful sham of a rehab place. I'd had surgery and…read moreneeded a bit of PT before I went home. OMG, this was shocking it was so bad. I had to fight to get toilet paper, yes toilet paper. No one was on the same page. There were no universal processes so everything was CHAOS. You wait and wait and wait for even pain meds. Under staffed severely. I was "discharged" last Friday without knowing I had to do it myself. I had to call the nurse at the front desk to tell her I was leaving. No one ever told me this. OMG again, I almost lost the chartered car service waiting to take me home as this nonsense was so time consuming. AND worse yet, I was sent home WITHOUT my very vital meds (heart meds!!). I called and no one knew who could do anything. The meds were there and they were so stupid they couldn't possibly just call a messenger service or send someone to me (I live 10 blocks away). They did not call in any meds to my pharmacy. This just happened and I am now going into my 4th day of no heart meds. It is a disaster and disgrace. AVOID like the plague.

Excellent care during my stay. Despicable after care…read more Told a nurse and two exercise people would appear at my apartment almost immediately after my discharge. No one ever showed up nor was I ever given instructions on aftercare Total abandonment.

CMS 5 star rating is a joke. Riverside Premier Rehab and Nursing Center 14th floor should get 0…read morestar rating. There were many 1.5-2 hr gaps between finger sticks and insulin administration which placed my dad at risk for complications related to hyperglycemia or hypoglycemia. Also, dad developed stage 2 pressure ulcers/bed sores under incompetent nursing staff care on the 14th floor. Dad didn't get changed for over 6 hours or within a reasonable time after a bowel movement. Certified nursing assistants (CNAs) kicked my mother out of the room during diaper changes, stating "patient privacy" but my dad was never asked if his wife could stay at bedside. All these issues were addressed with Shova Panta, RN Manager but nothing was done and issues were overlooked. Shova lacks good clinical judgment, leadership and competent nursing skills. Dr. Shahed Abbasi, provider on the 14th floor is the Grim Reaper. My father had chills throughout the night with numbness and tingling on his lips and tongue, hand tremors, slurred speech, audible crackles and generalized edema from head to toe. All these symptoms are abnormal for him. I asked Dr. Abbasi to call 911 but she refused stating she didn't believe it was a true medical emergency. Dr. Abbasi said his vital signs (temperature, heart rate, blood pressure, respiration rate) were normal. I stated he was symptomatic. I called 911 and the operator dispatched 4 paramedics/EMT to Riverside Premier due to acuity of situation. My dad ended up in the ER trauma room with septic shock which was life threatening and was transferred to ICU. Dr. Shahed Abbasi, Shova Panta, RN Manager and nursing staff were negligent, incompetent and provided poor quality care that increased my dad's mortality rate. The only good thing about the 14th floor is PT/OT. Beware of the doctor and nursing staff. They're the ones who provide around the clock care at bedside.

Very clean and well organized cancer facility. I will say it's a busy place, so it's a good idea to…read moreplan ahead and arrive early for your appointments. The biggest delays I've noticed are usually due to the elevator wait times rather than the staff. I've spent time on both the clinic and inpatient sides, and the care has been exceptional in both. The staff consistently go the extra mile to make sure you're comfortable and well taken care of. Whether it's helping you find your way around, taking extra time to explain your situation, or simply checking in to see how you're doing, everyone is incredibly kind, accommodating, and supportive. If you need anything, don't hesitate to ask. there's always someone willing to help.

I worked here from 2018-2020 and had a great experience. This building is essentially 24 hours due…read moreto have an inpatient floor on 15. There's also an urgent care available on the ground floor. The building is many years old but is maintained well. The facility is clean and spacious. There's security guards throughout the facility at your service. The clinicians here provide great quality of care to their patients from my observation. I was here recently to grab a crew neck sweatshirt from the gift shop. The gift shop is a small but it contains all of the essentials that you need while being at a hospital.

Mount Sinai Rehabilitation is the best physical therapy provider I've ever been to…read more Unlike some of the more cramped offices I've seen, the therapy room is quite large with a complete array of machines. You get a full evaluation on your first visit. They ask what your issues are as well as what kind of function you want to regain. Very comprehensive. My therapist was knowledgeable, competent and friendly. Being that they're located in the hospital complex, they follow full PPE protocols. Everything is neat and clean. My favorite thing is that they use the MedBridge Go app to assign exercises. You can follow along with the exercises with the animation. Very easy way to maintain the proper form. Anything that makes the process easier is welcome. Sadly Mount Sinai stopped taking my insurance so I haven't been able to continue. From recent news articles it seems to be more of a Mount Sinai problem than an insurer problem so I have to take off a star. Otherwise it would be perfect. I'm going to miss this place.

Such good, quality care from both PT and OT. I am really impressed. They have changed me a lot for…read morethe better in a pretty short period of time. I initially presented for treatment for concussion. They took care of this issue very well and are also healing me ( all covered by insurance) for other deeper, more ingrained issues. True healing in the most profound meaning of the concept.

Wow! Everything you read about in these reviews are true. It just happened to me. They do not…read morereturn phone calls! I waited seven days for a callback to schedule an evaluation...nothing. I called again and got someone and they said they would call back today or tomorrow.... but nothing.

Therapeutic recreation team and volunteer coordinators are spectacular…read more Lana Sarah Katie Salma Stephanie Maritza Andrea Jailine Veronica all deserve huge kudos for their diligence and expertise . They cultivate such great relationships with volunteers and residents to ensure harmony amongst Sutro and Frank and Friedman .

We had to make the difficult decision to have my mother-in-law transition to long term care due to…read moreher progressing dementia. Ever since she was admitted, she has gained weight and is now getting the care that she needs from the amazing nursing staff on the 2nd floor. We had the pleasure of meeting her first SW, Sally. Sally was amazing and took the time to hear us and talked us through what we need to make her transition seamless. Mara from administration, is always responsive and responds to our messages even after hours. We could not have been happier that we chose The New Jewish Home to care for our Mom.

Visited an elderly acquaintance here last week…read more For a 400+ bed facility it's kept up better than expected. Clean hallways, no smell, and anyone who's toured nursing homes knows the smell test is the real test. My friend, who lives there, says the staff are genuinely great but stretched thin, and the public data backs that up: reported nursing hours per resident run around 3.4 a day, under the national average. Good people, not enough of them. Location is the quiet win. It sits basically in the shadow of St. John the Divine, and Mount Sinai Morningside (still St. Luke's to longtime locals) is two blocks north, which matters when a hospital run happens. Amsterdam Ave has real food after visits, V&T for old-school pizza, Hungarian Pastry Shop for coffee. Well maintained, nonprofit, honest operation. Just needs more hands.

HORRIBLE PLACE. Took a patient there and signed her out within the hour. Room filthy, cockroach…read moresmell, AC nit rusted and didn't work. Understaff. Was worse is that they supposed to take care of dementia patients and the just dumped the patient in the filthy room and there was no explanation of how a dementia person gets supervised when there's no staff around. I don't know how some comments say this is a wonderful place. DO NOT BRING ANYONE TO THAT PLACE. My rate: 00000000000000 I put a star because I couldn't rate the place if I didn't choose something.

My father's experience here was devastating. While front-desk staff and a handful of staff were…read morekind, the overall care was unsafe, unprofessional, and neglectful. Staff frequently ignored call alarms, left him unattended, failed to take him to critical medical follow-ups, and repeatedly moved him between rooms, causing confusion and setbacks. Communication with doctors was almost impossible, medications were mishandled, and aides ranged from indifferent to openly hostile. My father suffered preventable injuries, long periods without proper rehab, and inconsistent hygiene and safety practices. Even basic tasks--like helping him to the bathroom or keeping the call button within reach--were often ignored. Across multiple floors the care felt chaotic, understaffed, and lacking oversight. This facility caused my father unnecessary pain, fear, and decline. I would strongly urge families to look elsewhere and thoroughly research any rehab center before trusting them with a loved one.

This place is absolutely horrible. My family member is a current resident (which we are trying to…read morefix) who gets absolutely no attention. He is ignored for hours, not receiving even a quarter of the care their website promises and worst of all, our concerns as the family are being ignored. Everyone says it's not their problem or brushes us off without giving us direction on who can help address our concerns. We are trying one last time to be heard, if not we are filing a formal complaint with the NYC Board of Health. This place deserves negative stars based on our experience the past few months.

I'm not sure I've met a group of nicer, helpful people. Charlie and Anna at the front desk were so…read morehelpful about the ins and outs of insurance info and were just so cheerful about it. My OT was performed by Wynchelle and Chris, and they were so kind and engaging, teaching me so much about the way our motor functions work. I've never done any form of OT/PT and didn't know what to expect, so imagine my surprise when I came away feeling like I had a FUN and healing time. Every instruction for home care was demonstrated so well with correctional feedback when needed, and all stretches and massages were performed with attention to my pain tolerance. I can't recommend this team enough!!

I love the way Charlie and Anne always make feel so welcoming and inviting while dealing with my…read moreinjuries. I enjoy seeing them every time I visit the Financial District location!