We signed a contract, with the estimate, but the cost came back almost twice what we agreed on. Now I keep getting invoice with even more fees and cost! I was just surprised today with an invoice for a Permit, no one told us we needed or it was going to cost more. Its for $321.00 Plus they told us we would need to purchase and install our own batteries and do some other things we did not know how to do. We are a small office - not fire techs. I tried to get the fees waived but no communication on this. Its been a rough 5 months. No we would not recommend and are so disappointed. read more

I have questioned the value of home security systems in the past but few have disappointed me as badly as these folks. After spending 1,000's of dollars for their 'top of the line' security solution for a place I own, what I got was a recurring bill each year of close to 900 bucks. What I didn't get was a system that ever worked, was perpetually in need of battery replacements and when I called for service was always outside my availability window to sit around waiting for the next round of excuses for why my system couldn't connect to the different sensors. And there was ZERO account management. In 5 years wouldn't you have called at least once and Noted the recurring alarms on sensors going off and the fact that I was NEVER able to arm the house in away mode? It never worked! Wouldn't you care about that if you were selling a service? Not these guys! read more

Trying to work with them to get out of a contract with a closed business is frustrating.