Excellent customer service on the phone. The tech that come out, and Abby who helped us get a…read morefurnace to fit our needs and budget.

Air conditioning checkup. Caleb was very nice and…read moreprofessional, I HIGHLY recommend! All the technicians that work there are great!

We had a new kitchen counter installed and had trouble getting a plumber to respond. A+ responded…read morewhen we called and listened to the need. They came out the next morning and installed the garbage disposal and second tub drain and connected the dishwasher. They tested it all out and were done in short order! The job was excellent - greatly simplified the complex previous drain structure. Zachary and Jackson were very friendly and professional - cleaned up the area very well!

From the owner: Specializing in: - Plumbing…read more- Residential and Commercial Plumbing, Plumbing Fixtures, Parts & Supplies Call today! Same Day appointments available

May 22nd I called these guys up about a backed up sewage line, they sent someone out the same day…read morewhich was great. Their crew got here after a couple hours and then popped open my cleanout and dumped the sewage into a storage tote I offered up and sure, they spilled some sewage all over my floor but they're just getting started so I said "Meh, we'll let them do their thing." They stick a snake into my cleanout and work it 2ft into the drain and then said "I'm just getting mud so your line is broken out there." Alright, where we go from here? "Well we are down a truck so we can't actually dig it out and fix it today, but we can do it on Tuesday (May 26th) but it'll cost $150 an hour for us to dig it out and then whatever is needed to repair the line. Since they couldn't fix that day I told them I'd talk to the wife about it. My cleanout guy goes downstairs while the other dude talks to my wife about the problem and as I'm standing next to my still leaking cleanout because they didn't put it back on right he says "Hey can I use some of your paper towels?" and I'm like "okay, well at least he's gonna clean up the mess" - I hand the paper towels over to him and he's like "Thanks!" and proceeds to wipe down his sewer snake and then walks off leaving my floor covered in sewage and my tote tub full of sewage water, waste and toilet paper pieces. For this great pleasure, the home office sends me a bill of $275. For reference, you can buy a drain snake for $40 on Home Depot (there abouts) and two seconds of googling if you don't already know will tell you any kind of earth pulling back means the line is compromised and seeping in soil as the waste turns the dirt around the break into slurry. I ended up renting an excavator, dug up the pipe myself, and replaced the pipe myself for $400. I can only IMAGINE what these conartists would have charged to do it.

Labor Day 2024 and our cottage washer backed up and flooded the floor. We called and left message…read moreand 30 min later, Earl called back. Unfortunately, we had called another plumber, unsure of how long a call back would be and scheduled a visit for today. Earl was very polite even though we had to tell him someone else was coming. We waited two hours for the other plumber to call when on way and then realized we should have stuck with Earl! Earl had cleared a clog for our neighbors the previous day. We called back Earl and he was considerate of the other plumber, not wanting to take the job from someone else. We assured him we would cancel the other plumber (someone part of a conglomerate and was fine with a cancellation). which we did and called back Earl. He explained that since we are on a septic, he wanted to help us know whether it was really a clogged line, which he could work on, or a failed septic or drain field which would be something he couldn't fix and we would end up having to pay him to come out and have nothing fixed. Earl took his time to explain to us how to check our septic tank and figure out if the field was working. Sure enough, the problem was a mat of roots. We cleared them out of the inlet pipe from inside the septic and clog was cleared. We offered to pay Earl for his advice and he declined. Needless to say, Mid Michigan plumbing will be our go to from now until the end of time. Highly recommend.

Reliable and well trained service personnel. I have used Answer Heating and Cooling, for over 10…read moreyears. They have a wealth of service parts for most furnaces.

Story of the furnace: It was blowing cold air. We would have to turn it off for 30 seconds, then…read moreturn it back on. It would then blow warm air until it hit the right temp. Once it turned off and got cold again. It would then kick on with cold air. So we would repeat the process. We called Answer H & C who said they could come out immediately and look at it. Which I was grateful and the reason for an extra star. Once they started looking at the furnace, within minutes said it was because of our smart thermostat and the power adapter. They said we needed a new one. Which not knowing much about furnaces I took their professional opinion on it. I contacted the smart thermostat company and they said with the problem we were having is not due to their product. They wanted us to get something in writing from the heating and cooling company. Which we did not get in the first place. So I decided to contact a different company to see if they would tell me the same thing. Once again within second of taking off the panel, they saw some O ring that shouldn't be laying there in plain sight, and said we have a bigger problem. After taking 30-45 minutes inspecting the furnace they found we had a huge crack in our heat intake I believe they said it was. Which could cause carbon monoxide poising. By the state of Michigan they had to shut our heat off. Which this was the coldest week we have had so far. They showed me on the camera where the crack was and actually ended up finding two. We ended up going with that company for a new furnace since they were able to bump us up ahead of schedule within a couple days. Long story short, it seems like the Answer gentleman that came out did not want to work to hard and he realistically could have caused us more harm not fully inspecting the furnace. I was upset we paid $150 for him to come out and put the blame on the smart thermostat within 5 minutes of being there. Only reason I gave an extra star was the time frame they came out. If he would have inspected it and found the same crack I am sure we would have immediately went with them for our new furnace. Now I will look else where whenever needing any other service done.

This is the second time we called for different leaks. Both times we got same day service. The…read moreservice person was nice and polite. Wasn't bothered by our dog. Diagnosed problem quickly and fixed them promptly. Price was reasonable. Will definitely use again if needed.

I contacted this plumber based on other reviews with one in particular. This one review was of…read moresome who lived a distance from his mother's home, could not complete the work himself and needed someone they could trust. The review was nothing but positive. So, I did the same with my mother living near 200 miles away. We discussed that a new hot water heater was needed and a sump pump replaced. Models were picked and an installation date and time was set. They were on time, efficient and informative for my mother. My mother now has new household equipment she can now rely on and a plumbing contractor she now can trust as will I. Thank you!

They did lots to my old house. New furnace with a/c. Replaced the entire natural gas piping…read more Installed 2 hot water heaters. Got an electrician to put in a new 100 amp service. They Helped me out.

Needed a new hot water heater...prompt and courteous installers,great service,would call again.read more

We needed a new a/c and furnace installed a year ago, and after interviewing and getting quotes…read morefrom several companies, we settled on Valley Heating & Cooling -- we're so glad we did! Jake, who came to do the estimate (and later led the installation), is exceptionally personable and knowleadgeble, and answered our every question thoughtfully to help us decide on the best products for our needs, without any of the usual pushiness or upselling. This is a small, tight company, and both service and communication from Cody, the owner, through Chris at the office, to the engineers, is five-star. The quote was timely and detailed, the warranties solid, and the final cost exactly where we needed t to be. After a call to Valley's office today and an almost immediate visit by Jake and Tyler to discuss a humidifier installation, we were reminded of what an exceptional company this is. Whatever your heating and cooling needs, be sure to give Valley a look. My wife and I can't recommend them highly enough, and wouldn't even consider using anyone else. Thanks, Valley -- you rock!

From the owner: Modern Technology with Old School Service! Mid Michigan's most trusted HVAC experts! read more