Watkins Electric installed the electrical, water, and hvac systems in our house in 2003. Since then…read morefew problems have occurred but when they did the business owner has always provided expedient and reasonably priced solutions.Today our ac went out with a 93 degree forecast. The system was up and working again within two hours of my call.

Root Electric did an excellent job installing a Generac home backup generator for us several years…read moreago. He was very professional, knowledgeable and his price was very reasonable. I highly recommend him.

Diagnosed and repaired my generac at a very reasonable price Will definitely use againread more

I had an emergency clog sewage pipe. This is suppose to be a 24 hour company. I called 3 times, was…read moreput on the automation service around 9:pm, waited trying to see if they had an opening. I could have appreciated "we are unable to service any more clients this evening,we are sorry please check tomorrow". Then I would have even more quickly moved on to the next plumber and eventually I did. Poor service and a company I will avoid in the future. Mary J.

We were provided with an appointment with this company by our home warranty insurance. I do not…read moreremember the gentleman's name who came out, but he was extremely responsive, reliable, and timely. We had been so stressed out, thinking that we had micro cracks in our water pipes due to this year's cold weather, and thought that was why we had low water pressure. We also had a very badly leaking kitchen faucet, and clogged bathroom sinks. The gentleman came out and for the fee that was expected by the insurance, plus just a small amount for a new cartridge in our kitchen faucet, he fixed everything perfectly. Then he gave me the pleasant surprise that there was nothing wrong with our pipes, we just had dirt that had backed up into the fixtures of the bathroom sinks because of work that was done earlier that year outside. He cleaned out the junk and the faucets ran perfectly. He then snaked two of the sinks, and did a third one for free just because it was in the same bathroom. He was extremely professional, and went to Home Depot to get a cartridge because it would be a better price for us. I would use them again for sure.

Called because of a slow draining sink and a leak in ice maker line to fridge. Arrived on time and…read morewent right to work. Did a great job and for a reasonable price. Will definitely call again when we need a plumber.

We had used Comfort Systems for normal maintenance, but they kept us from freezing before…read moreThanksgiving. The heater went out, and they originally thought it would be the day before Thanksgiving before a part arrived. We were supposed to leave town Tuesday, but couldn't leave our pets to freeze, and were scared to leave them with space heaters. Comfort Systems managed to expedite the parts, and we were able to get home for Thanksgiving..

On 02/21/20, I contacted Comfort Systems USA, as my heat went out and to their credit they promptly…read moresent out a serviceman, to fix it. The serviceman did come out, quickly find the problem, in 15 minutes, and ordered the part. I am handicap, elderly, and my son talked to the serviceman. However, I was in the next room listening. My son asked how much it was going to be for the initial diagnostic. The serviceman specifically told him, that he would not know that until the part came in. Thus, we waited for the part to arrive, and on 3/4/20, the serviceman did arrive with the part in hand. I wanted to make sure that we could afford the service, and sent my son to inquiry about how much the total estimate would be. The serviceman came back with a figure somewhere between $580.00 and $600.00. I refused, as I thought that price was outrageous. However, I believe in being honorable and told my son to ask how much we owed without fixing it. I heard the serviceman tell my son that it would be around $140.00 for the diagnostic, and we agreed to pay for his service by check the $140.00 for his services. Thus, I sent my son with a check for $140.00, it is at this point, when the situation turned sketchy. My son approached the serviceman check in hand, to pay for the service, and the serviceman began to haggle with my son for his services. I heard him say, "We'll how much can you afford." This should of tipped me off, to exactly what type of people, I was dealing with; however, when the price came down to $400.00, I agreed to pay, because I just wanted my Heat/A/C unit fixed. Also, the serviceman said that, "they guaranteed their work." The serviceman took about an hour to install the part, got paid by check, $408.00, and left. The heat worked for fine for at least 6 days, and then went totally out on 3/10/20. I had my son contact them the next day on 3/11/20. My son told me no worries, as it was probably something simple, and that the serviceman had guaranteed the work. Needless to say this was not the case, as they refused to even look at it. They told my son that it was "$140.00, every time the wheels of a comfort systems truck moves." That guaranteed would guarantee their work but we had to pay the "$140.00 for the trucks to move." I thought to myself, this is some sort of scheme, that is; "how is it a guarantee, if we still have to pay for another diagnostic?" Also, "how can they guarantee it is not a workmanship issue, without even sending someone to look at it?" My son pleaded with them over their legalistic word games, and lack of empathy, business ethics, and professionalism. After all, the only thing we wanted was to see if it was a workmanship issue before moving forward. The Comfort Systems guarantee of workmanship, comes at an additional $140.00, and in reality was no guarantee at all. That is they refused to come and even check it out til they were guaranteed $140.00. Thus, our only alternative was to contact a totally non partisan outside serviceman to check to see if it was covered under their nonexistent guarantee. I contacted an HVAC expert, who came out, and he quickly determined that the 9 point connector switch, had been reinstalled incorrectly, and that is why the A/C, kicked the power off to the system. I thought to myself, maybe this was done on purpose, to get back the $200.00 that the Comfort Systems serviceman haggled with us over. The expert serviceman said, that he did not believe this to be the case. That in reality, their was no reason to even mess with the connector. That sometimes inexperienced serviceman, get in an hurry and move the connector to get the job done quickly. I wanted him to just go ahead and fix the problem, but he told me that he could not guarantee that further damage had not been done to the system, and he suggested to just have Comfort Systems come out and fix the problem. He did not want to worked on it, because he worried that might void any guarantees from Comfort Systems. Also, he assured me based on his 20 years experience that it was a workmanship issue. Also, to attest to his character, he only charged me $40.00. Thus, my son once again contacted Comfort Systems, with the knowledge that it was a workmanship issue. The manager avoid my sons calls, and finally a different manage called, and my son only had a simple question, where they now going to honor their guarantee? First, he tried to convince my son that the work was done 2/21/20, and not on 3/4/20. This was a lie, as the part was installed on 3/4/20. Long story short, he still would not move the trucks, unless he got paid $140.00. Thus, unless you want to be harassed by hard sales tactics, overpay inexperienced serviceman, and have to call someone else to fix it, I would strongly urge you to contact someone else for your HVAC needs. All names withheld, as was told by a manager, that this was just Comfort Systems Policy

Had a toilet that was leaking. Responded very quickly. Repaired and cleaned up everything. Noland…read morewas friendly and worked efficiently. Price was fair.

This company should be ashamed of how they operate. Let me be absolutely clear: the ONLY reason…read morethis job got done at all was because of Noland. He was professional, respectful, and worked hard every time he walked through my door. Unfortunately, his boss clearly values cramming the schedule full over actually finishing a job properly. Day one, Noland arrived late. Not because of him, but because he was being pushed from one job to the next. Day two was cut short, again through no fault of his, but because his boss kept calling and rushing him to leave for the "next call." By the time Saturday arrived, the job still wasn't finished. Noland showed up early and brought a partner to help... but that "help" consisted of making a mess and then walking out, leaving Noland to clean it up AND finish the work alone. Now here's the insult that proves this company has zero integrity: I was charged weekend labor for a job that THEY dragged into the weekend. A job that began on a Thursday, with roughly an hour and a half of work on both Thursday and Friday, magically turned into a "weekend service." Noland spent about three hours on Saturday -- not just finishing what should have been completed during the week, but fixing and cleaning up the disaster left by his partner. Then I get billed extra for their mismanagement? Absolutely unacceptable. Noland deserves praise. The company deserves a warning label. Stop pushing employees to rush through jobs, stop leaving work unfinished, and stop charging customers weekend rates for problems CAUSED by your scheduling choices. It's bad business, it's dishonest, and it needs to change.

I recently had my furnace to go out, and called Steve Hale to come and take a look at it. I cant…read morespeak highly enough of him and the service he provided. He came out on a sunday to diagnose at NO charge, and returned the following day to install my new furnace. I was extremely happy with the cost, very very reasonable indeed! :) While he was here, my water pipe froze and burst, and he repaired that as well at no charge. I highly recommend him for your heating, air conditioning, and plumbing needs.

I would highly recommend Steve Hale & his company!! He is not fancy - but we didn't care, he knows…read morehow to work on AC & Heating units & he is reasonable & reliable!! He has checked our AC the past few years as it was an older system & it wasn't cooling & got it working. Then, the third year he came out, he recommended we replace the unit, he did everything he could before that to keep it going, but it just couldn't be repaired again. He replaced the unit at an incredibly reasonable price & was prompt & very friendly. He is honest, fair, tells it like it is, and knows his business.

Alex is absolutely amazing! He figured out some electrical issues we had been having for a few…read moreyears and fixed them promptly and with great expertise! He also put in the outlets we were adding to our garage for a washer and dryer and added a pigtail to plug a portable generator to the apartment over our garage. He was friendly, efficient, and knows his stuff! He is a hard worker, shows up on time, and offers very reasonable rates. You can't go wrong with hiring him for any of your electrical needs!!

I asked Alex for a quote which he provided quickly, followed by his insurance info. He arrived a…read morefew minutes late but texted us to let us know. His work was professional and he has a great attitude and personality. Fair price too. He installed an EV charger for me and an inside outlet and wasn't going to charge me for the outlet but I paid anyway. Very good guy! Call him if you need electric work in Southside VA or even NC. 434-483-1813.