Watkins Electric installed the electrical, water, and hvac systems in our house in 2003. Since then…read morefew problems have occurred but when they did the business owner has always provided expedient and reasonably priced solutions.Today our ac went out with a 93 degree forecast. The system was up and working again within two hours of my call.

Root Electric did an excellent job installing a Generac home backup generator for us several years…read moreago. He was very professional, knowledgeable and his price was very reasonable. I highly recommend him.

Diagnosed and repaired my generac at a very reasonable price Will definitely use againread more

I had an emergency clog sewage pipe. This is suppose to be a 24 hour company. I called 3 times, was…read moreput on the automation service around 9:pm, waited trying to see if they had an opening. I could have appreciated "we are unable to service any more clients this evening,we are sorry please check tomorrow". Then I would have even more quickly moved on to the next plumber and eventually I did. Poor service and a company I will avoid in the future. Mary J.

We were provided with an appointment with this company by our home warranty insurance. I do not…read moreremember the gentleman's name who came out, but he was extremely responsive, reliable, and timely. We had been so stressed out, thinking that we had micro cracks in our water pipes due to this year's cold weather, and thought that was why we had low water pressure. We also had a very badly leaking kitchen faucet, and clogged bathroom sinks. The gentleman came out and for the fee that was expected by the insurance, plus just a small amount for a new cartridge in our kitchen faucet, he fixed everything perfectly. Then he gave me the pleasant surprise that there was nothing wrong with our pipes, we just had dirt that had backed up into the fixtures of the bathroom sinks because of work that was done earlier that year outside. He cleaned out the junk and the faucets ran perfectly. He then snaked two of the sinks, and did a third one for free just because it was in the same bathroom. He was extremely professional, and went to Home Depot to get a cartridge because it would be a better price for us. I would use them again for sure.

Called because of a slow draining sink and a leak in ice maker line to fridge. Arrived on time and…read morewent right to work. Did a great job and for a reasonable price. Will definitely call again when we need a plumber.

Called to see if anyone was available for heat pump repair on this hot Labor day weekend. Husband…read moreleft message. Got a call back in short time from Kent. He came out early afternoon and repaired out heat pump, condenser had gone out. Very nice young man and very respectful. ( Temp and humidity wouldn't have left me as pleasant im sure.) Price was fair considering its a holiday weekend and inside the house was hot enough to bake bread. Thank you Southern Comfort Heating and Air. BN

The business owner's response repeats that there was no signed agreement, but I don't know Glenn. I…read moreonly spoke or texted with Kent throughout. So, on at least three separate occasions I provided an enumerated and detailed breakdown of the project including a work order I generated so there would be no doubt what the project scope included. And, we agreed on a price. Despite this clear communication, Southern Comfort never sent me a quote. So, there was nothing to sign, Glenn. The way the owner's response reads, it sounds like I suddenly communicated out of the blue and demanded immediate help. This misrepresents what happened. Scheduling work was so challenging. Vehicle break downs, family illness, workers not showing up, or spending hours at Verizon trying to get a phone issue worked out. And, other work seemed to take priority over my project. These were all issues Kent expressed throughout our engagement. And, I tried very hard to be patient, but temperatures were rising. Look, I know things happen. Being a small business owner is incredibly challenging. Especially when personal stuff hits out of the blue. But, don't push this off on the customer as though you showed up on time, or completed all of the work you were supposed to complete. For instance, I repeatedly asked for weeks for Kent to remove the live electrical line to the old unit, the conduit and the electrical box. My work was delayed because that conduit was where I needed to run line sets. The confusion on price happened because on March 7th, I suggested a price of $1500+ for all of the following work, and I quote: "Here's what I believe you'll be left with: 1: inspect line sets to ensure couplings and connections are complete and sealed. I will leave extra line at each condenser, so all eleven will need to be cut, flared, and connected. 2. Inspect condenser placement and mounting on the outside base pad make sure it's level and secure. 3. All electrical connection running wire, installing boxes, and connecting to the three condenser units. 4. Finalize all line sets connections to condensers. 5. Charge the three systems check for leaks. 6. Power up the system and verify all air handlers are working properly. " Kent responded with a higher price, "I was a little more due to nitrogen costs and refrigerant possibly needed way I figured it up I was roughly in the 2500 to 3000 max". This was the first time Kent provided a price estimate, and that maximum price included refrigerant. Later, he said refrigerant was extra. This is where the price confusion came from. Max with refrigerant originally at $3,000, then $3,000 plus refrigerant. I later acquiesced and accepted the extra cost for refrigerant. Also, the statement that I was nowhere near being ready is partially true. I only had two of the systems ready to go. The third required significant work before it would be ready. But, we talked about that too. Kent agreed to send a worker out to connect the two condensers with six inside units that were ready. The line sets were run to the condenser and left long as we originally discussed. The worker was going to run the electrical wire, install the disconnects and connect the wiring, then the line sets and comm lines to the condensers. When the worker arrived he suggested we add an elbow to the downspout to keep rain out. An easy add I was willing to do right away. The worker left for parts and never returned, and didn't do any work when he was here. I then got a call from Kent where he, let's just say, communicated in an unprofessional manner, and unilaterally walked away. Was I angry? Absolutely! Who wouldn't be? That was over 3 weeks ago. Temperatures have been in the 90s and approaching 100 degrees since then, and the forecast isn't much better. Here's the incredibly difficult dilemma I'm left with; although I found an electrical contractor to do all of the electrical work. I now need to find a certified HVAC contractor to do the work Kent abandoned. I've not found anyone yet. Until I find someone, my perfectly new systems will sit idle while we bake inside our own home. I hope your other customers are better served. -------------------------------------------------------------------- UPDATED: RE: Glenn's Response I saved our conversation. You know I had a legitimate medical reason for the delay on my end. Now, you're using that as an excuse. Ironic that you issued an invoice right after I posted my review. You also quoted me, 'You'll be sorry'. What I actually said was, 'It wouldn't be good for either of us'. Thus this review. Remember me saying on May 17, "You mentioned Josh. But, I never got an invoice. I never asked you to carry cost for anything. You put that on yourself." On Feb 24, 2024 you said, "And hopefully at some point today, I'll be able to gather up stuff for your drain". Nearly 4 months later you still haven't fixed it. Also, the electrical conduit work is not complete, just the part that was in my way.

We had used Comfort Systems for normal maintenance, but they kept us from freezing before…read moreThanksgiving. The heater went out, and they originally thought it would be the day before Thanksgiving before a part arrived. We were supposed to leave town Tuesday, but couldn't leave our pets to freeze, and were scared to leave them with space heaters. Comfort Systems managed to expedite the parts, and we were able to get home for Thanksgiving..

On 02/21/20, I contacted Comfort Systems USA, as my heat went out and to their credit they promptly…read moresent out a serviceman, to fix it. The serviceman did come out, quickly find the problem, in 15 minutes, and ordered the part. I am handicap, elderly, and my son talked to the serviceman. However, I was in the next room listening. My son asked how much it was going to be for the initial diagnostic. The serviceman specifically told him, that he would not know that until the part came in. Thus, we waited for the part to arrive, and on 3/4/20, the serviceman did arrive with the part in hand. I wanted to make sure that we could afford the service, and sent my son to inquiry about how much the total estimate would be. The serviceman came back with a figure somewhere between $580.00 and $600.00. I refused, as I thought that price was outrageous. However, I believe in being honorable and told my son to ask how much we owed without fixing it. I heard the serviceman tell my son that it would be around $140.00 for the diagnostic, and we agreed to pay for his service by check the $140.00 for his services. Thus, I sent my son with a check for $140.00, it is at this point, when the situation turned sketchy. My son approached the serviceman check in hand, to pay for the service, and the serviceman began to haggle with my son for his services. I heard him say, "We'll how much can you afford." This should of tipped me off, to exactly what type of people, I was dealing with; however, when the price came down to $400.00, I agreed to pay, because I just wanted my Heat/A/C unit fixed. Also, the serviceman said that, "they guaranteed their work." The serviceman took about an hour to install the part, got paid by check, $408.00, and left. The heat worked for fine for at least 6 days, and then went totally out on 3/10/20. I had my son contact them the next day on 3/11/20. My son told me no worries, as it was probably something simple, and that the serviceman had guaranteed the work. Needless to say this was not the case, as they refused to even look at it. They told my son that it was "$140.00, every time the wheels of a comfort systems truck moves." That guaranteed would guarantee their work but we had to pay the "$140.00 for the trucks to move." I thought to myself, this is some sort of scheme, that is; "how is it a guarantee, if we still have to pay for another diagnostic?" Also, "how can they guarantee it is not a workmanship issue, without even sending someone to look at it?" My son pleaded with them over their legalistic word games, and lack of empathy, business ethics, and professionalism. After all, the only thing we wanted was to see if it was a workmanship issue before moving forward. The Comfort Systems guarantee of workmanship, comes at an additional $140.00, and in reality was no guarantee at all. That is they refused to come and even check it out til they were guaranteed $140.00. Thus, our only alternative was to contact a totally non partisan outside serviceman to check to see if it was covered under their nonexistent guarantee. I contacted an HVAC expert, who came out, and he quickly determined that the 9 point connector switch, had been reinstalled incorrectly, and that is why the A/C, kicked the power off to the system. I thought to myself, maybe this was done on purpose, to get back the $200.00 that the Comfort Systems serviceman haggled with us over. The expert serviceman said, that he did not believe this to be the case. That in reality, their was no reason to even mess with the connector. That sometimes inexperienced serviceman, get in an hurry and move the connector to get the job done quickly. I wanted him to just go ahead and fix the problem, but he told me that he could not guarantee that further damage had not been done to the system, and he suggested to just have Comfort Systems come out and fix the problem. He did not want to worked on it, because he worried that might void any guarantees from Comfort Systems. Also, he assured me based on his 20 years experience that it was a workmanship issue. Also, to attest to his character, he only charged me $40.00. Thus, my son once again contacted Comfort Systems, with the knowledge that it was a workmanship issue. The manager avoid my sons calls, and finally a different manage called, and my son only had a simple question, where they now going to honor their guarantee? First, he tried to convince my son that the work was done 2/21/20, and not on 3/4/20. This was a lie, as the part was installed on 3/4/20. Long story short, he still would not move the trucks, unless he got paid $140.00. Thus, unless you want to be harassed by hard sales tactics, overpay inexperienced serviceman, and have to call someone else to fix it, I would strongly urge you to contact someone else for your HVAC needs. All names withheld, as was told by a manager, that this was just Comfort Systems Policy

Top Notch Service! We were dealing with low water pressure and I reached out yesterday and Donnie…read morecalled first thing this morning and told us an estimated time frame of their arrival. He arrived exactly when he said he would, they worked quickly and efficiently and we now have exceptional water pressure!! The two guys were very kind and considerate of the home! 10/10 recommend Dameron Plumbing! We have used their services before and have never been disappointed, they are consistently great!

Tyler with Dameron Plumbing came this morning at 8 AM. He of course, called first to see that if it…read morewas convenient. He repaired my leak under the sink and put in a new Faucet for me. I still had an extra hole because of the type false that I chose. He found some thing that would work to go in the hole and spray painted it to match. He definitely went out of his way to make everything just right. He finished in a very timely manner. He fixed my toilet. It was running constantly put a new handle and flapper. Very pleased with his work. Very friendly and helpful. Will definitely contact him again.

Alex is absolutely amazing! He figured out some electrical issues we had been having for a few…read moreyears and fixed them promptly and with great expertise! He also put in the outlets we were adding to our garage for a washer and dryer and added a pigtail to plug a portable generator to the apartment over our garage. He was friendly, efficient, and knows his stuff! He is a hard worker, shows up on time, and offers very reasonable rates. You can't go wrong with hiring him for any of your electrical needs!!

I asked Alex for a quote which he provided quickly, followed by his insurance info. He arrived a…read morefew minutes late but texted us to let us know. His work was professional and he has a great attitude and personality. Fair price too. He installed an EV charger for me and an inside outlet and wasn't going to charge me for the outlet but I paid anyway. Very good guy! Call him if you need electric work in Southside VA or even NC. 434-483-1813.