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    Rogers Heating & Cooling

    1.0 (1 review)
    Open • Open 24 hours
    Updated 2 months ago

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    Electric inspection

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    2 months ago

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    Davis Heating and Cooling

    Davis Heating and Cooling

    (21 reviews)

    We"ve been long time customers (over 37 years) and have stuck with Davis because they have provided…read morequality service and been highly professional, until recently. Lately though we have been increasingly disappointed. In an apparent search for effeciency, customer service is slipping. Case in point, their new automated service notification system that supposedly provides you information on when to expect a technician to arrive. We have a service contract and a tech was supposed to come out to inspect the system to make sure all was working well. First, sometime today is not helpful. We have busy lives and other companies at least give you a reasonable window. Second, when we were finally provided an arrival time (between 12:30 and 1:30) and confirmed it, we waited for over 2 hours after that and never got an update or saw a technician. Texts to the automated system generated a form response that the tech was delayed...obvious and not helpful...maybe provide a revised ETA? Third, we finally called the office and canceled the appointment (it was about 4) and said we'd call back to reschedule. No apologies for the inconvenience...nothing. I am hesitant to reschedule and risk a replay of a wasted day due to questionable customer service. Last winter we had techs come out under the service contract to do the annual check up of the heating system. When we asked the technicians to show us the proper way to drain the boiler, they didn't know. Go back to a people run and focused approach. That was why we stuck with Davis so long in the first place.

    The outdoor unit on my heat pump stopped running in the ice storm. When Davis technician came out…read morehe said two motherboards and a starter were bad. He also said one of the compressors sounded like it might be going. We decided I needed a new system. The quote he gave me for a 4 ton heat pump was over $21,000!!! I called a second company and told them of the issues. The second technician wanted to diagnose my current system before quoting a price on a new one. He got the system running with NO NEW PARTS. The cost of the visit was $109.00. I would never recommend Davis to anyone.

    Wooldridge Heating Air & Electrical

    Wooldridge Heating Air & Electrical

    (13 reviews)

    We signed up for the for the maintenance program with Wooldridge almost immediately after buying…read moreour house. Having two brand new units, we wanted to keep them in good condition for a long time. At first this seemed to be a great value. The technicians came twice a year, kept things clean, were always kind and professional, and there were no mechanical issues. About three years in, I was upstairs while the technician was working on the downstairs unit. I heard a loud clang from two floors away. However, when he left for the day he reported no issues. The next day the unit started to have problems. Long story short, after multiple visits from other Wooldridge employees, I ended up paying $1000 to have it fixed. No one would admit that the most likely cause was the technician having just worked on the unit, not the unit going bad by chance at that exact time (when it was only three years old). I almost dropped Wooldridge then, but eventually I was able to speak with a manager who was kind enough to listen to my side of the story, and they gave me a small break on the price. Since they were willing to work with me, we decided to give them another chance. Recently, three years later, one of the maintenance techs discovered that the attic drain pan was cracked. (I'm still wondering how the others that came before him hadn't noticed, as it didn't look like a new issue.) This required another $1200 to swap the pan out with a new one. Later that day, there was a knocking coming from the unit. (Again, I'm wondering how the installers left and didn't flag that.) Another tech came out and fixed that issue, and even did some extra work on the drain line. However, while doing that he also spilled water in the attic, which leaked through the ceiling and made a nice round spot in the hallway. To their credit, Wooldridge took ownership of the issue and had a contractor take care of the cosmetics at no cost to me. But at this point, I have given them too much money and received too much trouble in return for me to continue doing business with them. The maintenance program alone is very hit or miss, depending on who you get. Some do not even clean the units (which is a large part of why we were using them).

    Technician Brent called when he was 15 minutes out and was on time. The service was HVAC…read moremaintenance. After opening up the system and doing a thorough review and cleaning, Brent made suggestions for improvement, but no pressure or scare tactics. He answered all the questions we had and helped us make an informed decision to add an air scrubber. Overall, great work at a reasonable price.

    Rogers Heating & Cooling - hvac - Updated September 2026

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