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    Sommet Nannies

    5.0 (7 reviews)
    Open 9:00 am - 3:00 pm
    Updated over 3 months ago

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    Cultural Care Au Pair

    Cultural Care Au Pair

    (430 reviews)

    East Cambridge

    Amo Cultural Care e il loro programma Lo raccomando a…read morequalsiasi ragazz* stia prendendo in considerazione quest'agenzia per partire come au/bro pair Mi hanno reso il processo di matching semplice e sono capitata con una host family perfetta per me I love Cultural Care and their program I recommend it to any girl/boy considering this agency to travel like au/bro pair They made the matching process easy and I happened upon a host family that was perfect for me

    I would not recommend Cultural Care Au Pair to anyone. Period. Before you give this company…read morethousands of dollars or trust them to place someone in your home with your child, do your own research. Read the BBB complaints, Yelp reviews and Reddit threads, and look up the ongoing Posada v. Cultural Care wage litigation. Host families should know about this before relying on Cultural Care's marketing around the economics of the program. Depending on your state, the real wage implications may be very different from the $195.75/week stipend they advertise. We chose Cultural Care because a close friend had a great experience with them several years ago. We trusted that recommendation and didn't scrutinize the company as much as we should have. That was a mistake. We spent roughly eight months in their process and had 58 separate candidate conversations before matching with an au pair to care for our infant daughter. The recruiting process was exhausting--chasing candidates, unanswered messages, interviews, follow-ups. For what Cultural Care charges, I expected significantly more recruiting support. Then our au pair arrived. She lived in our home for approximately three days and never even held or touched our baby. Not once. She did not independently attempt to feed, change, soothe, hold, comfort or otherwise care for the infant she had specifically come to the U.S. to care for. There was almost no curiosity, initiative or engagement with our baby--or with us. Meanwhile, she had plenty of interest in her phone and a boyfriend in Denver whom she had never met in person. She even asked whether she could remain on video calls with him while working with our baby, despite our house rules restricting personal phone use during work. Based on the totality of what occurred, we also developed serious concerns about whether her actual motivation for coming to the U.S. was consistent with the purpose of the au pair program. We cannot prove her intent, but what we observed raised enough concerns that we were not willing to ignore them. We ended the placement immediately, and I am incredibly glad we did. I was not going to spend another week babysitting an adult while also caring for my infant, repeatedly asking someone to engage with the baby and show interest in the job she came here to do. What made the experience worse was Cultural Care's response. Instead of seriously engaging with what we were reporting, we got the same canned explanations about culture shock, adjustment and rematch. No. Culture shock can mean homesickness, anxiety, overwhelm or difficulty adjusting to a new country. Indifference toward the child you specifically came here to care for is something else. Our au pair provided no childcare services while in our home. Yet Cultural Care immediately pushed the situation into its standard rematch framework as though this were an ordinary personality mismatch. We rejected that characterization, terminated our relationship with Cultural Care and requested a full refund. We paid thousands of dollars for an au pair placement intended to provide childcare. The person they placed in our home never even held our baby. I would also caution parents about assuming words like "screened," "qualified" and "infant qualified" mean what you think they mean. Cultural Care says candidates are interviewed, references checked, experience verified and training provided. After our experience, I would independently verify everything. If someone claims 200 hours of infant care, ask where those hours came from, who provided the reference and exactly how that experience was verified. My overall impression is that Cultural Care is a large, high-volume, bureaucratic operation that is very good at getting people into its program and remarkably unimpressive when something goes seriously wrong. Our experience with them was dismissive, formulaic and heavily focused on rematch rather than actually addressing what we were telling them. We wasted months, paid thousands of dollars, did much of the recruiting work ourselves, received no childcare from the resulting placement, and then dealt with a company that seemed more interested in explaining the problem away than listening. I would never use Cultural Care Au Pair again. Do your own due diligence before signing anything or giving this company a dollar.

    Sommet Nannies - nannys - Updated September 2026

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