My family and I enjoyed our stay here! Rooms were clean staff was pleasant and breakfast was good! We would definitely stay here again

My first stay at Sonesta was one of my best experiences. Quiet, clean, large room, great WiFi, and excellent hot breakfast. The second stay was the same except I was assigned a room that smelled like cooking grease. The previous occupant cooked in the room and it was not remediated. The third stay was similar, but the WiFi was terrible. They did away with password protection on the WiFi and everyone in the neighborhood was using it. It could be the perfect place to stay if the corporation that runs it paid more attention to details. Also, their quoted rate online is dishonest and they should be sued by the FTC and California AG. I've been surprised by $21 per night of additional fees for the past two stays. read more

This property changed management in December. This was our first visit since and will be our last. You now have to pay for parking which had previously been complimentary. I also routinely requested a 1:00 P.M. checkout as I would come on business and they would always accommodate. Now they charge for a 1:00 P.M. checkout...Noon is complimentary...well that's mighty...of you. Needless to say we won't be back to this sorry place. read more

Horrible stay!! Dirty carpet and crumbs everywhere Stunk Noisy I would NOT recommend this place ever!!!!!!!!!!!! read more

We enjoyed our stay here. We were on the 3rd floor, in a one-bedroom suite. The clean and updated units, bathroom, kitchen, and the small living room were nice. The bed and sheets were super comfortable. There was plenty of parking. The daily hot breakfast was good and great to have. And the staff were friendly. I'd stay here again. read more

Yeahhhhhh..ok read this: So I lost my Apartment in the Eaton Canyon Fires recently. FEMA provided a list of available hotels to stay at that they would cover for emergency transitional housing. This hotel was one of the options available and I have to say they have been the most helpful the entire time. Especially the front clerk Krista for her professional, charming, and always helpful service. The rooms are more than spacious, and the quality of the rooms is just as good as you would hope. Each room has a kitchenette and a bedroom (or more) and also has all you would need. AC, Utensils, Dishware, Microwave, Stove, Dishwasher, TV's, living room, normal size refrigerator, workspace, and Wifi. The beds are legit comfy and I actually want to buy whatever mattress they are using in my future apartment. There is also a community pool and morning breakfast daily in the lobby - everybody wakes up for it because it's pretty good. This hotel has served as a memorable basecamp to regroup and restart my life from the unfortunate circumstances that brought me here in the first place. Cheers to Chatsworth Sonesta ES Suites for coming in clutch during hard times living in LA :P 5/5 Highly Recommend. Whether youre here for 1 night or too many nights.. it's worth it. read more

The girl at check in (9 at night due to delayed flight) was terrific. My room is up on third floor 2 flights of stairs! They should let you know as no elevator! Room a tad outdated. Needs more plugs and charging ports. Clean and comfortable. 2 TV's! Nice kitchenette with paper towels, cups, plates, etc. Breakfast was adequate. Eggs, yogurt, muffins. Parking was crowded but able to find spots especially in back. They make you get a permit for the car. Easy access at two major cross streets. read more

Management Mrs. Denise has been so gracious an lovely . Front desk friendly an inviting. The Maintance crew Jorge, Johnathan, and Rodolfo have been so helpful and kind!!!! And housekeeping Garcia - Everyone had gone Above an beyond for us. read more

It's not safe to stay at this hotel. There are homeless individuals on the property who appear to be using drugs and stay up all night, and the front desk staff does nothing to address the issue. It's nearly impossible to get any rest, and if you're a woman traveling alone, it feels especially unsafe to stay here. When I asked the staff why they weren't addressing the problem, they responded rudely, called me names, and tried to gaslight me instead of helping. read more

I've stayed here multiple times. I always had a good experience until today. Asan and Rodolfo (management) treated me so rude because of my debit card not displaying my name on the Front of my card. I understand they probably deal with a lot of fraud, but my name was clearly displayed on the back just a little faint due to multiple swipes. I had just stayed here on points the night before because of how frequent I stay here! I don't understand what the problem was, their demeanor was downright awful and I definitely felt so discriminated against, I will NEVER be coming back. read more

under construction and place does not look as nice as it did before. Unfortunately lassen sounds like a drag race and insulation between rooms must be non existent because one could hear each and every noise! read more

Wouldn't stay here with dogs. If you do, make sure you have a first floor and they show you where you have to take your dogs in the middle of the night. We were on the second floor and located far from the dog area. Since there's no security, we had no desire to walk far from the room to let our dogs relieve themselves. Plus, the grass near our room was dreadful and there was dog poop every where. read more

We stayed here with our pets during the fires, and I have to say what a godsend this place was! The rooms are lovely, very clean and it was wonderful to be able to cook and save a little money. The workout room was great and I used it every day as well as the hot tub. The outdoor area is really beautiful and all of the staff were incredible. So friendly and we felt as if we had been taken in by family. Especially the general manager, Denise Ippolito. Also, the breakfast buffet was delicious. Again a wonderful way to save a little bit of money on a lovely stay during such a horrible time. read more

We were very happy at Sonesta for one weeks. Covid has restrictions but is like that everywhere. Room was big enough and clean. Two bedroom 2 bathrooms, living area and kitchen. Is our first time here, and we will definitely come back; many things walking distance if no car. Food served for us to take to the rooms every morning. read more

See all

the front desk staff is either really nice or a jerk w an attitude who seems completely exasperated by your very presence . like they really just don't want you there . i either have a great experience or a terrible one. i take my 3 grandkids when i go there cuz i don't have a pool. i think they are geared more towards adult visitors. but like i said i have had a good experience when alone or w boyfriend read more

Clean, clean, clean! The room itself was well stocked with free coffee, which I greatly appreciated. I'm a stickler for good water pressure and clean showers- both were excellent. I enjoyed the daily meals served, which were tasty and got us out of our room for some fresh air! I was impressed with the spacious rooms and the kitchen was gorgeous. Felt like staying in a little apartment. Cleaning staff was top notch. I took off one star because the bed and sofa were horribly uncomfortable. My bad back did not respond well to the hard mattress. After staying here for about 4 days, the coffee and such stopped being restocked. Understandable, but a bit of a bummer. Had to sleep on the floor for a few nights because of the bed issue. The front desk saw that the bed wasn't slept in, and checked me out twice. I had to go and re-register at the front desk, which was odd and inconvenient. However, all minor issues. Everyone was still courteous and helpful. Overall, a wonderful and pleasant stay. Free WiFi- woo hoo!! read more

See all

I would not go here again. The TV was pixelating the entire time and had very little choice. TVs that old should be put out to pasture. When I wanted to use the internet, it was clumsy to even start and effectively useless. And then cutoff without warning. The room was clean but the window left wide open, so it was freezing for a long time. It was at best an overpriced 3 star (and that is being generous) hotel. For just a little more I could've stayed at a much nicer hotel. read more

Such a pretty outdoor area (unfortunately closed due to COVID.) We stayed here when we got married last week & it felt like a little apartment! It was a spacious room, central air, very quiet. The bed was so comfy, too! We lit some candles and made it into our little honeymoon getaway for the evening. Thank you, Michael, for doing your best to accommodate to everything we needed for our stay. Your helpfulness & kindness is appreciated. We will be moving out of state soon but will definitely be staying here when we come back to visit family! read more

See all

BAD BAD!!!! Service, the first day, we are making coffee, suddenly the handle of the pot fell apart because it's only GLUED together YES, GLUED. We called Front desk explained to them that might have left tiny broken glasses in the floor. Question , Can someone take care of It? ? Their answered we have no house keeping yet (around 6:30 AM) as soon as they come, I will send someone. Then a gentleman came to our door brought a POT, it's not even fit to coffee maker. I called again explained the pot didn't work, The front clerk said I will order you a new one which they did. Then back to the cleaning I saw a cleaning lady explained the broken glasses that our kitchen to has to be cleaned, Oh not me, I will call in charge lady there, Until we checked out,. Nobody ever bother to check if we are OK from the incident. And YES nobody came ever check the if there is leftover tiny broken glasses after we clean. We checked in 1 week and the incident happened on first day Nobody showed up. I normally don't put reviews especially if it's not good but I feel it's needed.... read more

Sonesta ES Suites Chatsworth - Broken glued coffee maker. - Hotels Near Me - Chatsworth, California

Would give no stars but not an option. We checked in late like 130am got in to the room and went to get coffee ready for morning and found an old batch of coffee grounds so started looking around and found that half of the dishes had been cleaned the other half not sure about old crumbs or something in the cabinet hairs on the pillow when we called the office they were unwilling to help had it not been 2am at this point and having no ride as we ubered from the airport we stayed in the morning upon check out we brought these issues up with management and the best they would do is offer $25 off my next stay read more

See all

They have a great crew including Chef Julian. He does wonderful fresh salsa and a full breakfast. If you want bug extermination, remember this is Southern California bugs come. Their moto here is 'we keep it extra clean for you'. My son has asthma, forget the poison, there's enough in the air already. I have not seen any bugs here. Yeah Sonesta, the eco friendly folks. Beautiful outdoor settings pool, steaming jacuzzi. All inviting and clean. Hate to leave I'm from Colorado. read more

See all

Great prices and love the suites, perfect layout. They just need to keep them up or it will be a disaster. Drain in bathroom sink broken, dishwasher didn't work properly and very little dishes and silverware compared to our last visit. Customer service was just okay at best. No one really tried to be friendly. Pool not heated. Brrr even in 80 degree weather. Grab and go breakfast was a joke. Great location close to CSUN but if they let things go will have to find a new place. read more

Yes. They also give points for free hotel stays. Great cleaning and I never saw and bugs in this place. They also do your dishes ...

I have stayed here many times and not once was I disappointed. When I walked in for the first time I was greeted by a gentleman named Gerry DeGuzman who went above & beyond to make sure I received the best stay at the best price. Ever since then, I have stayed at this hotel more than 5 times. I recommend this hotel. Thank you Gerry read more

The pros: This hotel reminded us of a little apartment complex more than a hotel. Our room came with dinnerware and flatware for 4, knives, full size coffee pot, toaster, dishwasher, microwave, and Pyrex bowls. It even came with a can opener, pots and pans, dishwasher detergent, and a small bottle of Palmolive dish soap. The room was very clean, linens were white and without stains. I'm a bit of a germaphobe and was very happy with how clean the bathroom was. Their housekeeping crew keeps this place in tip top shape. The landscaping was very cozy, and it includes a pool, fire pit and 2 gas BBQ grills. My family and I were super comfortable and relaxed during our stay. The cons: The sofa bed isn't comfortable. The mattress is very thin and you can feel the springs and frame underneath. My kids hated it. The shower drain was very slow to empty and filled up about an inch or so while showering. We were on the ground floor and there was a toddler staying above us on the 3rd night so her running around was really loud, but by 8pm she must've gone to bed because we never heard another peep. We'd definitely stay here again if we are in town in the future. read more

See all

Hmmmm I kinda got a love/hate thing going with this place. I found it originally with a winning Priceline bid of 79$. Pros -Free Parking -Like a little condo ( kitchen, separate bedroom area, couch / living room area) -Free WiFi -Free Breakfast buffet - The fist day it was excellent!! Yogurt, Milk, Juice, 4 kinds of cereal, fresh fruit, breads to toast, make your own custom waffle, ham, scrambled eggs granola. I am sure I am missing something - but you get the idea. For a free meal- it was impressive. -Staff seemed friendly -Business Center has very high speed computers -Pool looked nice and clean -Social area, where 3 nights a week they have a meet and greet with free appies. -They have a 24 hour "pantry: where you can buy snacks etc Cons -There is no elevators so if you are on the 3rdd floor like I was, It was a bitch to get your stuff up and down. I had to leave my suitcase in my car as I have a bad back and knee and i could barely get my bags up myself -Confusing to find where your suite is. I wandered around and around, finally I located it -Undergoing renovations meant noisy construction . They worked on the stairs on my building so it was load all day til about 8 pm. -OLD TVS ! OLD PHONES! OLD HAIR DRYERS A VCR??? WTF -WiFi was sooooooooooooooooooooooooooo slow. I had to call tech support . it was horrible. I was supposed to be listing items to see on line- no such luck! - The air conditioner died on the second night. It was blowing hot air. I had to stand in front of the freezer i was sweating so bad. They tried to fix it but could not. I was able to change rooms (Into the suite below) SO after the first 2 nights, I did another reservation for an additional night. They called to say i needed to come to the desk when I could. When I left, I realized my cell phone, iPad, and credit card were both in the room. They told me at the front desk they had to re-swipe my credit card for the 50$ deposit. The only thing i had on me was a maxed out master card, and 200$ Canadian. When the card declined, the attitude changed. I explained that I needed to get into the room, for my active credit card, and phone - she refused. I offered to give her the 200$ Canadian for the 50$, so they would unlock the room- she refused. I spent 12 hours locked out, I nearly ran out of gas, with no phone and no cc, I couldn't find a currency conversion place. I was starving, stressed out and frustrated beyond belie if. I returned and went to the Business Center where some drama was going on with cops arresting some crack head chick who threatened some lady with a knife.....whatever I had my own issues to deal with. After deterring since it was Sunday 1 am the only option was to go all the way to LAX and see if they would exchange my money there -if i didn't run out of gas- So i went up to the desk ad explained my situation to Jenny. She was soooooooooo nice! She took my 200$ Canadian and gave me new keys so I could get into the room!! Yey! So its the next day- I go to give them the credit card and get my Canadian money back I would of stayed another night or two, but after being locked out for 12 hours, i didn't want to pay full rates. The lady at the desk said the best she could do was 109$ a night. I saw it on Hotwire for 103$ I call the head office number as it said "If unsatisfied you don't pay for that part o the stay" I just wanted a discount! I was on hold awhile. When I get through the lady was a bit condescending and said she couldn't anything. That she would have to call the hotel and talk to them - I said forget it - I can do that myself. So I go on Priceline thinking I am out of here- I bid 69$ for 2 nights and what do you know - I win and its where- Back at The Staybridge Suites!!! Hmmm at least it was half price! Changed rooms again (back to the third floor again, back to almost non existent slow as fuck WiFi Anyway the next 2 nights were uneventful- which in this case was a very GOOD THING!! read more

See all

Suite hotel, used for a birthday party so I didn't have to clean the house. Only a microwave and a fridge, not a full kitchen. Convenient and plenty of parking for guests. read more

We were in town over night and found this gem. At check-in the front desk person was very nice and pleasant asked what floor we would like and that they don't have elevators. So nice that he mentioned that he told us were we could find our room and gave us a map. Upon arriving to our room we got a call from the front desk to see if we found it that was a nice plus. The room was immaculate as were the barhrooms and kitchenette. What a great set up.The bed linens were white, crisp, smelled fresh no stains. The bath towels were great too very absorbent white and clean. In the lobby they have coffee all day and night also there is a pantry you can buy snacks and water. The pool and patio areas are the nice and inviting. Again the front desk was friendly at check our. Three miles east of the hotel are restaurants, shopping and a movie theater. We'll stay here again when back in town. read more

Sonesta ES Suites Chatsworth - Coffee by the pool - Hotels Near Me - Chatsworth, California

We've been at Sonesta suites for 4 weeks now, while the staff is great, the rooms, and the overall grounds are garbage. There are multiple seasonal/construction workers staying here and also what looks like homeless housing residents. There is constant open drug use in the parking lot as well as on the balconies. Every evening the construction workers congregate in the courtyard, smoke weed and drink loudly until midnight. On the weekends there are big groups of people in the parking lot playing loud music and drinking. While this property is supposed to be smoke free, people are constantly smoking on the balconies so it's impossible to open your windows/doors. Several times we could not park because people were laying down in the parking lot passed out. If you have a wife or a daughter be ready for constant heckling, inappropriate comments and whistling. One drunk/high person went as far as trying to grab the arm of my 17 year old daughter. This place is extremely unsafe for females and families. We have reported this to our insurance and are being relocated, insurance agent said that they have received multiple complaints about similar issues and will consider removing this property from their use as well. If you are being located here by your insurance company, choose another place, it's unsafe and seriously not worth it, if you're choosing it out of convenience it's not worth the risk or the headache. On top of everything the rooms are poor quality. read more

Sonesta ES Suites Chatsworth - Living room couch - Hotels Near Me - Chatsworth, California

Great suite to have for my daughter to get her hair and makeup done for her quince. I requested a bottom floor with lots of light and they accommodated me. parking is easy and guest services was cool too! would def return for a future need. read more

Can't imagine. My reservation was prepaid. Unfortunately my credit card was compromised and I only had electronic -digital card to pay my incidental. Arrived to the hotel but was denied use of my Apple Pay.... Denied cash deposit and denied a refund by the person working the front counter. Hotels.Com contacted them to advocate for me and at 1230 am this hotel told me that I would not be allowed to check in. NEVER will I stay or recommend that anyone stay at this hotel. read more

Sonesta ES Suites Chatsworth - Sometimes we just fail to be human. - Hotels Near Me - Chatsworth, California

If I could give more stars I would. They were very accommodating for me and my family. It was a very clean and comfortable stay the staff very attentive. I stayed for a few months and they made it feel warm and I got to know the staff where they were all so amazing. It felt like I was with family. A Big thank you to Denise, Christa, Krista, Hassan, Jerry, Kate, Rhea, Jenny, Tinney and Maria along with maintenance. George and Jesus. If there was ever an issue maintenance was always right there. Small issue such as ice machine did not work. They were right there with a brand new fridge. Love this place. Thanks Sonesta Es!!! read more

They gave us early check-in, late check-out, super friendly, Hassan, and his coworker (I did not catch her name) were wonderful, quick, efficient, and cheerful. The room was clean, big enough for our needs, and at the 'nice' level we were happy with. The bed was very comfortable, (the pullout couch would only be comfortable for a young teen kid, but it was a suite with kitchen, bedroom with french doors, decent bathroom for $152 ($176 OTD). All this, and they gave us the same price that hotwire and the other's offered. We will book with Hassan and Staybridge Suites next time we are in Chatsworth. Next time I promise we won't oversleep :P read more

The prices are a little high so you expect top of the line in the Suite. No flatware in the kitchen. There was a container with plastic cooking spoons. I used that to eat my dinner. The delivery svs pickup food, no plastic fork!? The Suite was missing plates & coffee cups. The kitchen is modern and clean the suite is clean & comfortable they just need to finish setting up the kitchen read more

This place is awesome! Been staying here a ton recently to visit family. The grounds are expansive and always tidy. The complimentary breakfast in the morning is always a treat. The pool is stocked with towels, the area is surrounded with good places to eat, and a pizza place even delivers to your hotel door if you ask! The front desk and main area is great for gatherings as well. There is a 24-hour pantry/market with food, toiletries, and the like. There is also light meal service with wine and beer on M-W nights. Plus, you can bring your dog! What really sets this place apart is the great staff. From the kitchen buffet workers (always working hard to keep everything stocked) to the cleaning crew, the workers are amazing. Special thank you to the manager (I believe his name is Hassan? But not sure) who can always be found on property and is a total gem! We look forward to staying here especially for the cost which is a steal. Thanks Staybridge! Highly recommend. read more

6 reasons I love this hotel: 1) Close to Cal State Northridge. 2) Awesome breakfast with more than just empty carbs. 3) Dog friendly! 4) Huge suites 5) Very clean and well maintained premises 6) Very frinedly staff read more

Hey people the funny thing is that I actually like this hotel. An would have love to give them a 5 star rating. Buuuuut....I get back to my room today aaan....I can't believe that the house keeping let a complete mess all over the floor...I mean to get to the bathroom she literally would have walked thru this...I have a Service Dog an he was have to much fun with his toy last night...but...I guess the house keeping decided to punish the customer an leave my room messy...WELL....thanks to the Internet now us lil guys have the ability to let each other know when to stay away....soooo....bottom line is if you don't want your housekeeper to punish you like a 6 year old then DON'T stay here....check out my pic.you.wont believe your eyes.... read more

Sonesta ES Suites Chatsworth - Wow how could a hotel house keeper see this a not vacuum it up...it'd have taken 5 minutes. - Hotels Near Me - Chatsworth, California

updated review. Still a safe and clean place for my family. Yes there are guests who act like fools and make noise but call the front desk and they will quiet them down. Still happy here. Breakfast is limited because of covid and they pack it for you but still a good stay when we visit family in town read more

The place is a complete dump and infested with roaches. Everything looks great on the surface with smiling, friendly staff and manager, Jennifer Eldridge, until you complain about the roaches crawling around in the kitchen, bathroom, and on the bed. The manager's solution to the problem was to offer to transfer me to another room. What other room doesn't have roaches, considering my room was supposed to be one of the cleanest rooms at the hotel? The color scheme of their carpets, draperies, and kitchen counters and back splashes were specifically selected to conceal the presence of roaches. Absolutely disgusting!!! Checking out of this dump and need to wash all my belongings and clothing and purchase a brand new suitcase so I don't transport roaches back home. See other REAL (not paid) YELP reviews and photos of roach problem at this dump hotel Staybridge Suites in Chatsworth. read more

See all

I would give this a solid 3.5 stars. Ambiance: 3 stars - nice and comfortable, do not go expecting the Ritz Service: 4 stars - super nice folks Amenities: 3 stars - clean and utilitarian Location: 4 stars - a couple miles from the 118 and Topanga I've been staying at this Staybridge on business trips to Chatsworth for over 3 years now. The front desk staff greets me by name and has my room ready for me whenever I walk in... I usually check in early around noon ... and 75% of the time my room is ready... when it's not, no biggee. It's ready when I get back at 6pm. They call your room a couple hours after you arrive to check to make sure everything is Ok which is a nice policy that they have so that they can attend to anything that might not be working as quickly as possible. The property itself is "used" a lot... it's often busy when I'm there which is about once a month. So, it gets routine wear and tear which the property tries to keep up on. But it's not The Ritz.... it's clean, and kept up, but not a fancy, elegant, high end hotel. It serves its purpose as a business travelers hotel. The beds are comfy and I love that I have a separate sitting room and kitchen. I also LOVE that they offer a hot breakfast in the mornings... from scrambled eggs to waffles to oatmeal to bagels to yogurt, fruit and cold cereal. Tue-Thu they offer evening appetizers and drinks, but I often don't get to take advantage of this because of the dinner meetings I often attend. But every now and then I get there in time to enjoy a beer or a glass of wine. NOTE: I stayed in a room near the Del Taco window once.... never again! It's a 24 hour Del Taco.... so all night long, I was rudely woken up by people ordering Del Taco. So, now my file says NOT to put me in a room by the Del Taco window. read more