First the good: the hotel is clean. The staff I interacted with were nice. The room offered ample…read morespace and was clean and recently appointed it would appear. Comfortable bed. Free parking. Breakfast included. All day coffee. Across the street is a huge mall with unlimited dining choices and a Whole Foods. Sounds good, right? And it is... Except for noise insulation. Of which there is none. I could hear people talking and walking and watching tv around and above our room. And every time a toilet in at least one room near us flushed, it sounded like Niagara Falls. I did not get much sleep, and that's kind of the point of a hotel.

As a frequent business traveler and Hilton Honors Diamond member, I want to share a real experience…read morethat highlights a major gap in Hilton's otherwise solid offering. The Hilton app is actually very good -- it's clean, fast, and easy to book reservations. That part works well. Where things fall apart is when your plans change. I recently needed to make a simple change to a reservation. I tried chat first -- no help. Then I called the Hilton 1-800 number and spent 17 minutes on the phone only to be told there was nothing they could do. I also called the hotel twice early in the morning with no answer. At this point, I'll likely have to track down the hotel manager myself to resolve it. By the time this is done, I'll have spent close to an hour just trying to make a basic change -- and there's still no guarantee it will be waived. Meanwhile, my business plans shifted and I've already booked another Hilton stay at a different location. That's the frustrating part -- I'm staying loyal to the brand, but the system doesn't support flexibility. Airlines have figured this out. Hilton hasn't. As a Diamond member, I expect better. Instead, I feel like I'm working against the system rather than being supported by it. If Hilton can fix the change/cancellation experience, they'd be best-in-class. Until then, business travelers should be aware -- booking is easy, but changes can cost you time and money.

Never expected to encounter such a disgusting experience early morning inside the hotel room. Paid…read more$176 for one night. Found a huge street roach inside my room. When I reported what had happened, the person at the lobby expressed they will call pest control and tried to make it seem like it was nothing or normal? Who wants to spend that amount in a hotel and having to experience that? What made it worse was their lack of interest on what to me shouldn't be normal. Asked for a refund and Stephanie said they couldn't do anything and handed a business card instead so I can contact the manager. RIDICULOUS & POOR customer service!! Never again coming here!

Really happy with my stay here! Came on business and was able to spend some nice time relaxing by…read morethe pool. The rooms were nice and spacious, gym was small but has all you need, and the staff is so kind! If I'm back in the area I would stay here again

My family and I enjoyed our stay here! Rooms were clean staff was pleasant and breakfast was good!…read moreWe would definitely stay here again

My first stay at Sonesta was one of my best experiences. Quiet, clean, large room, great WiFi, and…read moreexcellent hot breakfast. The second stay was the same except I was assigned a room that smelled like cooking grease. The previous occupant cooked in the room and it was not remediated. The third stay was similar, but the WiFi was terrible. They did away with password protection on the WiFi and everyone in the neighborhood was using it. It could be the perfect place to stay if the corporation that runs it paid more attention to details. Also, their quoted rate online is dishonest and they should be sued by the FTC and California AG. I've been surprised by $21 per night of additional fees for the past two stays.

Ambiance: 4/5 Location: 4/5…read morePrice: 4/5 Amenities: 4/5 Parking: 4/5 Stayed 1 night with my family of 4 in August. Jose checked us in, and he was very welcoming and kind. We had a great, short stay! I would definitely return if my travels brought me back to the area.

Property is very well kept in an older area. Chose this place due to proximity to CSUN. It's not…read moreeasy on/off access to freeway if that's important to you. But everything you could need is close by otherwise. Check in was good; Alex was able to accommodate me after a short wait for early checkin. He went above and beyond for me. I truly appreciate his professionalism and dedication to making the customer feel important. He is very knowledgeable. Daughter and I enjoyed the hot tub which was terrific after a long day of athletics! The courtyard was very nice and inviting. The gym was clean and odor-free late in the evening. They have a water refill station in the gym which was convenient. The only downside was the noise. We were on first floor and the people above us were not light on their feet. It could be the age of building but I'd highly suggest asking for higher floor if able. We would choose this location again for said reasons.

This place my not look great from the inside but it's really nice and has really nice sculptures…read moreinside. We checked around to see what hotels are around the area due to a friends loss and we chose Radisson. Once checked in, we were greeted and helped by Alex. Alex delivered such exceptional service and was so sweet. We asked about check out, it's really quick and easy no hassle. He asked if we wanted to do a late check out we can. It was really kind of him to do so. We informed him we would be out before even check out but appreciate it the offer. Alex also started us on their reward program and informed us how it works and gave us a discount if we like to dine in or order room service. Now in days is hard to find people that are genuine and overall deliver good customer service. We're very satisfied with Alex's help and I definitely recommend you staying here. The bed is comfortable and there's no weird odors. Lol Room is nice and cozy but the best part it's is clean. Thank you Alex for given my family a great start. We appreciate it.

Wonderful experience my boyfriend and I needed a hotel spur of the moment and did not have a…read morereservation. The Lady at the desk Fahmida made it happen she was also very upfront about the water being worked on and any extra cost there may be. She was able to check us in a little early without an additional cost due to it only being 10 am. I highly recommend this place It is very clean and has great Staff. Fahmida definitely saved the day

I can only review the meeting room as my weekly networking group now meets here…read more The pros are there is plenty of parking, the room is very big and well lit and the diner in the bowling alley provides breakfast and it is pretty good. The hotel provides long tables and chairs so we all have a place to sit. The room has a podium with a microphone but the microphone doesn't work so that was a bummer. Other than that everything worked and was great for our meeting.

Had a one night stay for a new years party. Hotel was clean, staff were helpful, breakfast was hot…read more No fuss for late check out, Large parking lot, felt safe and secure, no bugs, no excess noise or lights, plenty of luggage carts. I'd stay here again.

I had a mixed experience at Hilton Woodland Hills, but one team member truly stood out and made all…read morethe difference. Moshin at the front desk was efficient, professional, and fully engaged from the moment I approached. He acknowledged me right away, handled everything smoothly, and went above and beyond to make sure I was taken care of. Unfortunately, that level of service wasn't consistent across the desk. While I was waiting, another associate appeared available but never looked up or acknowledged me, not even a quick "I'll be with you in a moment or my associate will be with you in a moment." That lack of basic engagement was noticeable. That said, Moshin's exceptional service completely shifted my overall impression. Because of him, I'm leaving this as a positive review. He represents the level of hospitality guests hope to experience.

I chose this hotel because I had work in the area and it was the perfect location. One important…read morething to know is the hefty parking fee. You have to park in a large structure behind the hotel in a business center. They do offer valet for a up charge. The hotel itself is nice and modern. Upon entering, there is a bar and restaurant to the right. Check in was fast and simple. you will have to have your room key ready in order to access elevators. However, the elevator coming down can be very slow, especially if on a high floor. The room was clean and spacious, and had a beautiful view. Housekeeping was very present in the hotel. I saw multiple housekeepers on one hallway, and the overall cleanliness showed. They also offer stay over service, which is appreciated. On the downside the TV was very outdated no smart features, just basic cable. Also for the price the hotel, it's lacking amenities. There is no pool or hot tub just a gym, which is disappointing for this price point. Overall, it was a great stay, especially for the convenient location. There are definitely areas of improvement, considering the cost.

Its probably the 4th best hotel in Chatsworth.... this being said, there's only about 4 options to…read morechoose from. Why it deserves 2 stars: The non-smoking room reeks of cigarettes. The a/c makes this loud obnoxious noise Many of the rooms are right in front of the parking lot and often get the bright lights of a car's headlights. The bedsheets were ripped. The front desk was empty half of the time. The pros: It was very close to a ton of restaurants. There were many stores in walking walking distance. The have they have almost every channel on DirectTv Overall, its not the most expensive but it certainly isn't worth paying over 100+ a night.

Check in was exceedingly easy. The desk staff was friendly and accommodating. The room was a decent…read moresize and the bathroom was clean and well appointed with soap and shampoo and just enough towels. Now the bad news. The air conditioner was exceedingly loud and alternated between blowing cold air and warm air. It probably worked well in the 80's but cannot run with any efficiency. Sleep was only possible after a quick trip for ear plugs. The carpet in my room was filthy. My wife put on clean white socks to walk around in the room instead of being barefoot. After walking around unpacking she noticed that the soles were black with dirt. I looked at the bare soles of my feet and they were disgustingly black as well. If they shampooed the carpets and replaced the ac units, it could be a pretty decent place to stay.

We had stayed at this wonderful property a month ago as part of my 50th birthday celebration and…read moreloved it so much that we returned for another great stay this past weekend. Upon arrival, Rochelle provided a very warm welcome, got us quickly checked in and upgraded us to a nicer room on the 14th floor. She went above and beyond, providing exceptional service. I also had very positive interactions with Angie, Gareth and Janeli throughout the stay. I owe special thanks to Amy & Michelle for making our stay and breakfast extra special, as they went above and beyond making us feel very welcome and that we had everything we needed in the M Lounge and at breakfast. I very much remembered them and their stellar service from my previous stay there in July. They exemplify the excellence associated with the Marriott brand, allowing us to get along with our day and to our local destinations. The room was very clean, modern and had nice views from its balcony. The breakfast buffet and M Lounge are top notch, especially since I am vegan and was able to enjoy not one but three items from the buffet: delicious breakfast potatoes, a yummy sauteed vegetable blend and oatmeal. Other than my stays at Aloft properties which offer great plant-based breakfast sandwiches, this was the first time I had a breakfast at a Marriott property that had enough vegan items where I felt full, satisfied and ready to enjoy my day. The location is very ideal, situated adjacent to a beautiful park, close to many shops and restaurants and not far to the freeway. The pool area is very nice; I enjoyed a cocktail at the pool bar where a great DJ was playing great music and then enjoyed a relaxing time at the pool. Most of all, all the staff we encountered were truly amazing and without a doubt not only meet but exceed the high Marriott standards. I wholeheartedly recommend this great Marriott for anyone in the area for personal or business.

My sister and I had a wonderful 3 day stay here. The indoor sauna was a welcomed sight after 2 long…read moredays of packing and stacking boxes to move my niece. The bed was so comfortable as were the pillows. It was very nice to have a refrigerator in the room as well. The front desk clerk was kind and efficient. The valet was very helpful loading and unloading my bulky cooler!! I really enjoyed my stay here and the grounds are lovely!