I've seen Nurse Practitioner Margaret Jorge for several years now. I've had nothing but good experiences with her. She's absolutely amazing at what she does and her bedside manner is excellent. I have had some bad experiences with the front desk. Though they have been few and far between. Most of the time they are on point with their customer service so I try to ignore the times that they haven't been so great. read more

Soni Family Practice - Waiting room - Family Practice Near Me - Davenport, Florida

And now it seems they won't refill my metformin pills. bedside manner Dr patient interaction skills I am not a third world person and object to being treated as such read more

My doctor is amazing, however the customer service here is terrible. No one cares, they wont call you back. The managers hide behind their phones and refuse to call. Billing is a joke and they refuse to call anyone back. When you ask for an administrator or someone in charge mysteriously they are never there or you can email them(just so they can delete the message) read more

I had a very bad and unfortunate experience in my last visit when I let doctor Kathryn Kuscavage know I have been feeling uncomfortable with my ears. She was rushing the visits but I only needed a doctor referred so it was not a big deal. She still checked on my ears and saw earwax in one of them and decided to take a tool and started scraping to remove it without letting me know. I started feeling pain until I scream since I felt the tool going through my skin but she kept pressing until she took the earwax out. At that moment I thought it was too much but did not pay a lot of attention since it was already done until I got home and felt something in my ear. I had blood coming out my ear no stopping. Next morning I had dry blood since it kept coming out, I was in pain and could not hear very well from that side. I called the office to let them know what happened and they gave me an appointment with another doctor and then they were rushing me to confirm or they will charge me for an appointment I needed because they did something wrong since taking out earwax should not cause damage or be painful. I end up canceling the appointment and going to the urgent care where they saw how swallow my ear was not able to see through it and the wound I had. I was prescribed antibiotics and a referral for an ear doctor. I wanted to make this review so it does not happens to anyone else. Ears are very sensitive and they are other methods to treat them without causing damage. read more

Soni Family Practice - Family Practice Near Me - Davenport, Florida

The front desk staff was rude and not familiar with how to bill a yearly preventive visit. - Wasted my time and my husband's time. - Front desk staff tried to bill us for an Annual Wellness Visit, which is free through our insurance. - I would not recommend this practice due to a rude and unprofessional Front desk staff. read more

0 Star Review: Rushed Care, Poor Communication, and Lack of Transparency I scheduled what I believed would be a routine annual preventive exam through the office's online portal, only to discover afterward that it had been incorrectly coded as a follow-up appointment. At no point did anyone clarify this beforehand, resulting in confusion and unexpected billing. During the appointment, the physician Dr Kathryn Kuscavage was extremely rushed, spoke quickly, and did not take the time to explain the purpose of the visit or any of the tests being ordered. I would not recommend having her as your physician. She has no listening skills and no compassion. I was immediately sent for a blood draw, yet no lipid panel was ordered, which is a standard preventive test for annual exams. This raises concerns about the office's understanding of preventive-care guidelines and attention to patient needs. To make matters worse, when reviewing lab results later, the doctor did not explain or interpret the findings, leaving me completely in the dark about my own health. There was no discussion of follow-up steps or guidance, making me feel ignored and unsupported. She literally looked at her computer for a minute and read my lab results and did not bother to ask if I had any questions or concerns. She was probably the rudest physician I have encountered. The overall experience was compounded by unclear communication, very unprofessional front-desk staff, and a dismissive, impersonal approach from the physician. Clear, compassionate communication and proper coding are fundamental expectations for any medical practice, and this office fails to meet them on every level. I cannot recommend this practice. Patients should proceed with caution due to rushed care, poor communication, improper preventive coding, and lack of patient education regarding lab results. read more

I booked my Annual Wellness Visit over a month in advance. When I arrived the ladies at reception desk told me the doctor cannot conduct my Annual Wellness Visit because there is not enough time and he can only spare 15 minutes with me. The women at reception desk were extremely rude and told me I had to come back on Monday for the wellness visit, when I told them I already took the whole day off today and couldn't take Monday off they said the doctor does not have the time. Horrible attitude, unprofessional and harsh treatment of patients I will be changing to another primary care doctor ASAP. read more

I went to this practice thinking I would be taken care of. Instead, I get told by a physician that I sym are all in my head. Even though I was in the ERthe night before. He lied about what we talked about on the notes and the diagnosis. He never put in the notes that he said he has a really good psychiatrist that can help me with the issues that I was having. All I can say is when you know you are being treated unfairly, please please, please find ano provider that you are concerned with. I also complained about a conversation the front desk had about patients with HMO plans and the treatment they would receive. Please pay attention read more

Extremely Disappointed and Let Down This was my first (and definitely last) visit with Dr. Nestor Garcia Ceball at Soni Family Practice, after switching from another provider in the same clinic due to similarly poor treatment. Unfortunately, things were even worse this time. I waited over 30 minutes in a cold room--no apology, no explanation. I have a medical syndrome that causes my feet to turn blue, and I had to spend the entire time trying to keep them warm. Eventually, I had to ask for assistance just to get the doctor to come in. When he finally arrived, Dr. Garcia Ceball barely acknowledged me, made no eye contact, and seemed completely disinterested. I mentioned minoxidil, a well-known treatment, and he didn't even know what it was--he literally asked me what it does. That is deeply concerning for a medical professional. He dismissed my concerns entirely and refused to prescribe Klonopin, despite my documented history of anxiety attacks and ongoing symptoms. Instead, he gave me a referral to a doctor who doesn't even answer their phone. His only "solution" was to recommend I "get my mental problems under control" by seeing a psychiatrist--which he would've known I already have if he had read my chart. He asked if I had hair loss but didn't even look up from his computer to see that I clearly do. He showed no empathy, no bedside manner, and no desire to understand or help with my actual concerns. What's worse is that I came to him after already being brushed off by another doctor at Soni Family Practice who also gave generic advice, refused requested treatment, and basically shoved a stack of referrals into my hands and sent me out. Heartless, assembly-line medicine. I expect better from medical professionals--at the very least, basic respect, attentiveness, and a willingness to care. What I received was cold, careless, and dismissive. I would not recommend Dr. Garcia Ceball or Soni Family Practice to anyone seeking real help. read more

Dr Is nice and attentive - medical assistant is also very nice but front desk reception is RUDE. I do not recommend here

I have been trying for 4 days to get through to this practice... no one answers the phone, your given 2 choices, voice message or text, I've tried doing this 4 times, and no one gets back to you, when they say " if this is an emergency call 911, well you will end up in ER because you cant get treatment from this practice. this used to be a great facilty when it first opened, cant even get a yearly wellness check, which the inssurance insist on, and no blood work done from them in 2 years, concidering the medication I'm on, these should be checked every 6 months, Im heading to a different read more

So much wrong with the Poinciana location. They are a JOKE! Read their paperwork! States that you can be waiting a long time for the provider so make sure you have enough time. If you must leave before seeing them, you are still required to pay. I have waited 1.5 hours before being seen. They can't keep providers so you might see someone different each time and they want to repeat labs because it's their first time seeing you (More money). Providers refuse to fill out medical forms without seeing you multiple times even though you are not a new patient, they are just a new provider. They then tried to send me to the Davenport location to get the paperwork filled out. Luckily, I called the davenport location to verify because they could not understand why they would send me to their location. Appt cancelled. Spoke with the office manager at poinciana who stated he spoke with the original provider who refused to sign the paperwork and said I needed to make a follow-up appt and they would be signed (more money). Labs were completed and appt made for referral made. Went to the appt for the provider to still refuse to fill out the paperwork until being seen by a specialist who didn't have an appt for 8 months. Now I have to find another Primary Care doctor at another location. read more

This is office has no proper procedures in place to review appointments that patients are able to set up on their own in order to proactively assess whether they will be able to honor them. The reason I say this is because their online scheduling system is flawed. They allow appointments to be made that you end up finding out cannot be honored for one reason or another. The system doesn't even give you an option to select if you are making an appointment for the purpose of an annual physical. I made an appointment online for a physical weeks before and the day before I spoke with the office staff to confirm my appointment and made sure that my insurance information was up to date. Mind you, in my appointment request, I manually wrote that the reason for my appointment was for a physical. There was no option for a physical. The option that was most relevant to me was an "established patient follow up." No one told me the day prior that there was a problem with my appointment. I received a call just as I was coming into the office, about 10 mins prior to my appointment time, and when I walked in the staff informed me that they would not be able to see me because an annual physical needs an allotted time of at least 30 mins and they were close to closing. They said they had been trying to reach me but I informed them I spoke with someone the day prior to confirm and nothing was discussed with me to that effect. They offered no apology and simply told me that I needed to reschedule. No one offered to get an office manager involved for some resolution and I'm sure it's because no one wanted to fess up to the error. Truly unprofessional. No attention to detail in the scheduling and administration of the office. I wasted time and PTO to come to the office. If their doctors are great, it's truly a disappointment that it's overshadowed by the office's front staff and administration. Don't waste your time. read more

I changed my insurance and had to get a new doctor which I was not happy about. This was one of the few places that takes my insurance that is also nearby. I was very hopeful for this as I had specialist appointments that I had to miss because of my insurance change. They require prior authorizations again even though I've been seeing these doctors for years. First off I overslept and missed my appointment time. I received a phone call asking if I was still going to be making it in and I told them it would take me about 20 minutes to get there. I was told I would have to reschedule and I explained that I really needed to get in as soon as possible because of my need to see some other doctors. They were able to get me in less than an hour later so I got my stuff together and drove there. My GPS tried to take me to the wrong location but thankfully I knew the complex it was in. When I entered I only had to wait a moment before someone talked to me to check me in. I was given a stack of paperwork to fill in and told that I could give it to the nearest when I was done. I sat down and started filling it in and was called just a couple of minutes later. The nurse who handled me was very friendly and handled everything efficiently. We went over some of the basics of why I was there and I explained that it was my first visit because I had changed my insurance. I finally finished it while I was talking with the doctor. I probably spent close to an hour with the doctor trying to go over everything with me and get her up to date. I understand the place is busy with patients but I do expect a doctor to be a little more professional when dealing with me. As I would try to explain things she would stop me and then give me a repeated 5-minute conversation in a tone acting like I was her child or something. I get where she might feel that I was wasting her time trying to give medical history but she was wasting a lot more time being condescending. Once we finished I had to fill out a bunch more paperwork and set an appointment for 6 weeks. I believe I gave them the information to retrieve medical records from all my doctors and one testing facility. I have a wide variety of medical issues that have been handled by specialists for a lot of years now and now I was informed that they handle everything in house rather than sending me to specialists who really know what's going on with me. I don't really like this formula but insurance doesn't seem to give much choice. I'm hoping that over time the medical treatment here will get better and that I will actually get the care I need for each issue that I have. I will definitely give an updated review after I've been here a few times. read more

I don't think my nurse practitioner even looked at my first visit forms. I had a very specific dosage and directions on when to take said dosage from the previous state in which I had lived (I moved to Florida a few months back). The dosages were correct, but the directions were wrong, which explained why for a thirty-day supply of twice-a-day medication, I was returning to the pharmacy every week and a half (I was taking it the way I originally was in my old town; it didn't even dawn on me that the directions on my new script were incorrect until weeks later, especially when I wrote the specific directions of my prescription on my first visit forms). And then, there was the online patient portal: right at the top of the page is a note saying the office will get back to any messages you leave within two days. Today, I received a reply from my nurse practitioner after 33 days. I wanted to like this place; I really did, but there were too many mistakes and signs of lacking professionalism. I'm seeing a new family practice at the beginning of October with the original script and instructions I had before moving to Florida, as it was never supposed to be altered to begin with. read more

I actually liked the doctor. I was dealing with while I was a patient at Soni. She was very good and understanding, but went out on pregnancy leave. The reason I left was 100% because of the office staff who are horrible. I can't say enough about. Clearly their staff needs a lot more training. I would definitely not recommend this place. It's a joke. The office staff will make or break and doctors office. They are staff in the Davenport office is definitely not doing them any favors. read more

They don't bother contacting the pharmacy to get medications approved that need prior authorization. The pharmacy will try calling them also. My medications keep getting denied because they won't contact the pharmacy to get the authorization done. They also gave me bad information for who is in network, sending me to labs and other doctors that are not in network. read more

Yep just switch to another clinic in Orlando!! Don't go here they don't even answer the phone and take forever to return your call. Kaneitra Williamson, PA-C she is the reason I am DONE! read more

this place is great I have never had any problem with them . They treat everyone with respect and kindness.

Soni Medical Practice Clermont. Recently sustained a heart attack. Needed a follow up with Primary Dr. Told by receptionist that I didn't need to come in. SMH. My initial Dr's visit was less than desirable. Diabetic, she wanted to go back to Metformin. Pills that didn't work,hence on insulin. She stopped my script for Ambien. Afraid to dispense a controlled substance. I suffer from severe insomnia. Didn't tell me of above. Had to find out, checking for my meds. I called, waited. Finally told to take NyQuil or tramadol. 62, don't make life harder for me. Cardiologist stated she was wrong. Circle jerk. Afraid to dispense, tell patients upfront .The Dr. depicted is my cardiologist. Love Dr. Osama Al-Suliman who inserted a stent. Heart & Vascular, not Soni. Oh, while admitted to South Lake, called to state that I won't be able to make appointment. Same receptionist had a hard time canceling appointment. Kept stating the 25.00 cancellation fee. Same day of procedure. Tone deaf read more

Soni Family Practice - Family Practice Near Me - Davenport, Florida

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Very busy office,but, quality care. They actually listen to you, don't judge you, just great care. Staff is nice, one girl (not sure of name) is the most caring I've ever spoken with! Always has answers that no one else had shared! read more

1 Star because I cannot give 0. The doctor rushed my visit and never filled my insulin prescription. I called 3 or more times, I went to the office 3 times and Walgreen's continued faxing the office and nothing. I saw the doctor on Feb 2 and today is March 1st and nobody in the office has a clue as to what is going on. I have NEVER seen such an unprofessional practice. EVER! Going with a new doctor as this staff is just uncourteous and unreliable. read more

I was scheduled 6 months ago for lab work today 01/07/25 for review for a doctor's visit scheduled 01/30/25. I was reminded daily a week in advance via text and voice messages of my upcoming visit and instructions of fasting and arriving 15 minutes early for my appointment. Upon my arrival I was informed that my appointment was cancelled because the lab technician called out sick. The receptionist was very insensitive informing me these things do happen and that I needed to reschedule. She didn't acknowledge that I took off time from my busy schedule to keep this appointment however I tried to acquiesce by informing her to please accommodate me with another 8:00 am slot since it wasn't my fault the appointment was canceled. She was unable to accommodate me. I asked her for the script to go to LabCorp since I was already out and had fasted but when I arrived they were packed to capacity. It's unfortunate I as the patient suffered the consequences of someone failing to report as scheduled and no one being assigned to cover in their absence or rescheduling me at a time that was convenient for me. read more

My children were patients here for over a year before I was able to change physicians. I was also a patient. I can really only recommend two of the nurses (who were very nice). I did not like Dr. Soni whatsoever nor really the assistants who frequently see you. She did not have very good bedside manner - and I found she did not really listen to us. She was very pushy with certain medications & just not on the same page as myself or my children Was very happy to change physicians. I can't recommend Dr. Soni or her clinic, personally. Ps wait times can be very excessive & the scheduling nurse has a poor attitude (even toward the other nurses). read more

Soni Family Practice - Family Practice Near Me - Davenport, Florida

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Im writing because it is very frustrating that Dr.Soni continues to open new practices 4 corners Clermont Davenport and when I call with my child is crying with an ear ache they cant get him in any location until tomorrow??? Come on Dr.Soni you have kids you know a kid crying with an ear hurting cant wait! I asked to speak to the office manager but was told they will give him a messsge!! Any good Dr.would leave at least 2 URGENT appt.s available for this very example.Stop being so money greedy Dr.Soni start taking care of the patients you do have or you will lose the patients you do have.. I shouldnt have to take my child to the E.R. for your lack of inadequate scheduling..maybe I should send you the E.R. bill!! Shame on you!! read more

This is the second time I have checked in for an appointment with the lab (both of which happened to be just before they are scheduled to go to lunch - BIG mistake - especially since I had to fast the first time for lab work) and sat in the waiting room for more than 45 minutes the first time and an hour the second for a simple injection, even though I approached the front office staff to confirm my appointments. The staff are rude, indifferent, incentive and insincere. They have no office etiquette or respect for the patients or their time. One office staff member wouldn't even look me in the eyes while I was talking to her. The lab supervisor wrote my vitals on a paper towel - this is how dysfunctional the office staff arel!!! I have witnessed this with other patients as well and heard other horror stories about Sone Family Practice office staff. It is very sad that patients (mostly senior citizens by the way) are treated with such disrespect. This DOES NOT INCLUDE Kathryn Kuscavage, PA-C. She is great! I doubt this will make any difference in how the office staff at Soni Family Practice treats patients, but I hope readers will at least be aware of the type of office staff are deemed to be acceptable at this office. read more

Rey wonderful attentive staff and knowledgeable medical staff. Dr M is of course my favorite PCP. She takes her time to know you and cares and listens. I recommend this all in one practice. Thank you all for caring and kindness read more

I'm all about waiting, I really don't mind but I got called in pretty fast after waiting about 10 minutes in the waiting room. Super excited about that but now 45 minutes has passed and no Doctor has came in to see me. Is this normal? There were no patients in the waiting room so don't know what to say about that. read more

Soni Family refused to refill my asthma medication because I was past a semi-annual visit by one month. Mind you, this was a first request of this sort. I explained my situation that I started a new career as an Over-the-Road trucker and needed a refill to hold me over while I transition. The Office Manager told me no. I said "you would rather me go to the emergency room or possibly die rather than refill my medication?" The Office Manager told me "you got to do what you got do!" Soni Family is only concerned about money not the patience's welfare. If you find yourself out-of-state or in transition and need a refill, dont count on Soni Family. They are the poster child for everything wrong with healthcare in America. read more

PA kathryn Kuscavage, I didn't ask for her, I was sent to her because my DR (Munoz) was sick, NO people skills, no professionalism. She wouldn't let me talk, or even explain my symptoms. She was rushed to come to conclusions she didn't know. She disrespected me in any possible way. I left in tears, I asked to speak to a manager......crickets........ it has been over a month. They dare to charge my insurance WILL NEVER SO TO SONI AGAIN!!!!! Dr Munoz was great so, he left read more

I have been a patient at this practice for years. I've had a few issues in that time, but nothing major. I will say, even though Dr Soni is my primary care doctor, I have never actually met the woman. I've always been seen by nurses or PA's. I went to see my ophthalmologist recently and they determined that I need to have eye surgery. I saw the surgeon last week and they scheduled the surgery for two weeks out, with my pre-op appointment next week. I just got the registration paperwork for the surgery center today and there's a medical release form that I need to have signed by my PCP. I have no medical conditions, take no medications, and I'm relatively young and healthy, no problems. So I called and asked if they'd sign it, but of course they won't without an appointment. That's fine, I understand. My pre-op appointment is next week, but Dr Soni's office doesn't have availability for three to four weeks!! And the receptionist was very rude! I explained that I need this surgery and I need to have this form signed so that I can have it done, and she said "What do you want me to do? I can't double book the physician!" in a snotty tone. UNBELIEVABLE!! I'm done with this place! read more

I was seen by Jenafer and had a fantastic experience. She saw me within me two minutes of the nurse leaving the room. I didn't even get to finish my paperwork before I was seen. Jen made me feel very comfortable and was super easy to talk to. I was just establishing care today but I feel like I made a really good choice with this office. They also have a couple other offices too which they offered to me in case they were more convenient. I don't want a reason to go back to the doctor but if I have to, I know I'm in good hands there. read more

Went to an appointment @sonifamilypractice and pa @kathrynkuscavage has to be the most inexperienced medical professional. Without knowing a single thing about my health conditions, I stepped into the hall to get the nurse to state I'm ready for the urine sample. She meets me in the hall and proceeded to berate me about not wearing a mask. Not knowing that I never wear one due to anxiety and feelings of being trapped. I try to explain and she doesn't listen, continues to have a "power trip" and command that I wear one. Hey Kathryn this is America and we have choices. I wasn't sick so I don't need to wear a mask. You however, are sick. You are the product of entitlement and fear. You are an embarrassment to your field. You should be in this job for the love of others. You clearly don't have empathy or love. You stated it was company policy. Well, an intelligent person would challenge policies that are blanket and unchecked. I will share this story of your rudeness, intolerance, lack of empathy, narcissistic power trip with all that I can. Wishing that you learn from your ignorance and take a course on emotional intelligence and communication. You need it. Sincerely Virginia read more

My wife needed a local doctor, so she tried Soni Family Practice. I went with her when she had an appointment with Dr. Harlow. She was fantastic! She really spent a lot of time with us asking lots of questions in order to point us in the right direction for a full diagnosis. If I didn't already have a doctor, I would come here. You can tell she loves what she does and is good with her patients. Their office looks new and is well kept. The wait was very minimal in the waiting room our nurse was also great. read more

Dr. Soni is fantastic and I have a complicated medical case. She took the time to understand my medical issues and works with my specialist beautifully. There has been a time that the staff made an appt and gave me an appt card reflecting a date that they later said was erroneous. Fortunately it was just a follow up visit for me and did not matter but could have been a problem. She is busy enough that you will not easily see her on an emergency basis. Caring, thorough and competent, you will get great medical care for your ongoing medical conditions. read more

Worst place I've even been. Always slow and once i showed up 20 mins late they refused to see me then tried to charge me 25$ to reschedule. Scammers do like i did find a practice that cares... read more

Well the first few visits were promising then customer service dropped to zero. I personal think they took on to many patients. I looked the other way, when I kept getting charged fees for no show appointments I didn't schedule. Today I attempted to schedule a medication refill for the second time. The first attempt, I was unknowingly scheduled with a PA whom cannot refill all my meds. This time after four phone calls including a fifteen minute placement on hold only to be hung-up on. I was finally successful in obtaining an appointment with an MD. Awesome P.S. the doctors revolve between multiple clinics and if you want to see the same one you have to be willing to travel between the clinics. read more

I LOVED my primary but I needed to find one that was more conveniently located from my house ASAP to get a simple paperwork filled out for my new nursing job. I regret coming to this one!!! Both times I had to wait over an hour just to see someone and that's with me saying something to them. If I hadn't said anything, I'm sure I would've waited a lot longer. My time is just as precious as they are and they had no respect on my time. They blamed it on being a brand new practice. Just completely unprofessional. I would never recommend anyone to come here. They don't take their time and are always in rush to get me through. Just totally not professional at all. read more

I gave them 1 star only because I really liked Dr. Hidalgo. She needs to move to a different practice. This is the worst medical practice I have ever encountered. Their office staff is absolutely horrible. They never ever return phone messages or texts even though their voice messages say to leave a message or to text a certain number. If you see the doctor and ask for a prescription refill they never ever do it on the first request. You have to call again and again and then have your pharmacy call them to get it authorized. I saw Dr. Hidalgo 3 times for cholesterol issues. She was very good. I gave them info on who my OB/Gyn is and what I was doing thru them. She said that was fine.They never had me sign to have records shared by my OB/gyn or asked about it at all then all of a sudden 9 months later I get a call from a radiology center saying I need to schedule a mammogram. I had just had one. Turns out Soni Family Practice suddenly thought I should have one and called this place to call me. Why the hell didn't they instead ask me to get the records from my ob/gyn. Do not go to this practice. They are so disorganized. Not only that but when I went in for a simple EKG during a physical they told me I would have to come back another day for that because the machine wasn't on. This sounded strange to me because I didn't think EKG machines had to warm up before they could be used but I took more time off work and went back a few days later. I told them not to bill me or my insurance for this because I was supposed to have it during my original appt and it wasn't my fault the machine wasn't ready. They still billed me and my insurance for the extra appt. I called their billing. The woman I spoke with confirmed their machine didn't have to warm up. I told her I was calling my insurance to tell them not to pay and that I refused to pay a penny for that 2nd visit. She agreed and supposedly deleted the bill. Come to think of it I will have to check my credit to make sure the idiots didn't send it to collections. read more

Don't go to this office, I was told a ear irrigation was only going to be a $50 nurse visit not only by the lead nurse but also on the day of the appointment by the front desk lady. A few weeks later I recieved a bill in the mail that says I owe $125 for the ear irrigation visit and that the $50 was only a paid portion of the bill. read more