just waited over 20 mins in drive thru she put me on hold then when I asked to order no response pulled around there's litteraly two other cars there and there all talking at the window. do better! I did leave with out ordering at all. I just worked a 12 hour shift serving and I would never. read more

The service was not good here. I came yesterday and I ordered a large dr pepper with vanilla and sweet cream, but they completely forgot about my order, and i waited for 10 minutes and nobody came out. i reordered and it came out immediately. i came here today as well, thinking maybe it was just a fluke, and i pressed the button at the ordering station and nobody took my order for 10 minutes. i went through the drive thru and the girl taking my order was rude. My Dr.Pepper is always decent though, as i don't know of many other places nearby that do dirty sodas. read more

This is the worst run Sonic in EVER! They are absolutely horrible. They leave you sitting in the drive through for 15 to 20 minutes EVERY TIME, hoping you will leave. If you wait it out, they get mad and treat you bad because you wouldn't leave. This Sonic is absolutely pathetic and so are all of their sad, lazy employees. read more

waited in the drive through for 10 minutes and they never took my order. I just left. This is not the first time this has happened at this Sonic. read more

First, I pulled into a spot, pushed the button, and proceeded to wait for about ten minutes before someone on the intercom said the store was currently "drive through only". After that, I pulled in the drive through, waited on the car in front of me, then as I pulled up to order, I was told there was a five to ten minute hold. Currently, I am still sitting here out of sheer curiosity at what will happen next. I don't expect your West Rome, Georgia location to be open much longer... read more

Sonic Drive-In - You've got to be kidding - Burgers Near Me - Rome, Georgia

waited longer than anticipated but after around 5 minutes of waiting, a worker came out and informed me my order was being prepared! service did not suck (like others had been claiming) and food was yummy! read more

Absolutely ridiculous. Ordered on the app instead of drive through because it was pouring rain. Waited in a stall for a solid 30 minutes with no communication from staff. Apparently our order of 3 sandwiches and 4 drinks was "really big" and that's why it took so long. Our order was 85% accurate, so that's a win I guess. read more

Has to be the absolute worst fast food place in town. There was only 4 or 5 customers. How can this S Hole still be in business. read more

Sonic Drive-In - The package the mystery fried food could have come in - Burgers Near Me - Rome, Georgia

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I just wanna let y'all know! I never leave bad reviews unless it's needed but the sonic in Rome is absolutely TRASH! They close at 12am it's only 10:00-10:30 and they have a line of cars and yet they don't wanna take any orders or do their jobs! This is absolutely insane! They have people just standing around! read more

I have been here twice in the last month. Not again. The first time I went there were 8-10 people there working and we were told before we ordered that the slush machine was broke and that they were out of a few things. I was like ok and then went to order something else and they were like yeah we are out of that as well. I left. Went last night with the family about 620. Pulled in looked the menu over and then pressed the button. I waited 20 minutes with no response and left. As I left I saw a girl stick her head out the door and vape while and other employees just lounging around outside. I don't get it. I have higher hope for the one opening in adairsville read more

The clerk that was taking the order did not understand plain English. I had to repeat myself multiple times, and when I showed the clerk that there was a promotion. They still argued about the promotion with me. I then spoke to the manager of the store, who also argued that the promotion only applied to two drinks not all of them, and it took extra long to get the order. read more

i am highly allergic to cherry asked them multiple times that i am allergic and that cherries can kill me . i filed a complaint with customer service for the Rome office 2740 shorter ave rome store . after that store banned me criminal tresspassed from store they called police with out even notifing me of the banned for asking to keep them from trying not to give me food i was allergic too. i want district manager regional manager number and corprate number. store refuses to return monehy back i paid for on app when requested. read more

This is the best place to get snacks late night Jasmine made our trip so lit! The shakes are super awesome and she was super funny and kind to us, we hope she's there every time read more

Tried sonic again..thought perhaps they had worked out the kinks.. Boy was I mistaken. .pulled in to stall. Pushed button 3 times..no response. This was sunday 8/6/2017. read more

They didn't even take my order or anyones order they just kept saying be with you in a min then u wait for 15 mins and say hello then she say can you wait a min didn't take anyones order read more

We ordered onion rings. They gave us 3 in a medium. We go back around then they give us more but they looked gross they were soggy and half cooked. Also we waited 30 minutes for only 3 things. Not happy. read more

Sonic Drive-In - That is what we were given gross! - Burgers Near Me - Rome, Georgia

We waited and waited for our order to be taken. A little girl comes out to deliver someone else and says she will get our order as soon as she gets back in. We wait and wait again. Then she starts to take our order and tells us she has to come out to take it. She never came. Then we hear her taking the car next to us order. They came way after us. So we left. I wouldn't even give it a 1 star. read more

Gross! The girl making shakes was eating cinnasnacks and had whipped cream or icecream all over her arms and her pants were dirty. All of the work surfaces were filthy. We will not be going back. read more

My husband and I bought dinner last night. I had popcorn chicken and an M&M shake. The chicken was so hard ( and cold) it was awful. The shake was simply a vanilla shake with about 5 mini M&Ms on top. Bad meal even for fast food. read more

New fresh look, old stale incompetence. Talk about a turd polish! I stopped in at the drive thru to try one of their new custard concrete shakes and the guy taking the order had no idea what I was talking about even though it was plastered all over the place. He had to put me on hold while went to go figure out what the hell their selling. I asked him what flavors were available and he copped an attitude and started rattling off a bunch of flavors really fast to where I couldn't understand him. I had to have him repeat it and he got even more pissy with me. I decided to forget the whole thing and just drove off. They have lost my business for good! read more

Way too slow. Order is never correct. They aren't doing stall orders half of the time which is practically what they are known for? I drive across town to come here but they take forever to even take our order. Would not recommend. read more

This place is terrible. The service is slow, eating areas are unclean, and my orders never come out correctly. I waited 10 mins before someone finally ask for my order. I love sonic but this one seems to need new management. It's very dysfunctional and no one seems to care. They only had one waitress on duty. Several people left prior to ordering. I can't imagine the amount of business they are losing on a daily basis. I will not return. read more

This is a review based on my cumulative experiences at Sonic over the last few years. Incompetent is the best way to describe this location. I am shocked if I go there, get service in a timely manner, and my order is correct. Literally, more often than not, that is not the case. Easily the worst-managed fast food restaurant in Rome. And they have the best food, in my opinion... if you can actually get it. It's been worse since the remodel a few years ago. Tonight we pulled up to the drive through, just wanted a couple shakes. Sat there a minute and never a response. Went across the street to Jacks. My patience is wearing thin with this place. read more

Highly disappointed!!! Y'all are usually so good about getting orders right. Idk what happened today but I order a 22 dollar order and my tea size wasn't right. The order wasn't repeated and also we didn't get any sauces. My mother asked this little girl to change the size of her drink AND SHE NEVER CAME BACK!! Y'all wasn't even that busy. And from the reviews I read y'all just lost another customer. read more

Every flipping time I come here it takes them forever to take my order at the drive-through if they even take it at all!!!! They will leave you sitting there and never answer the intercom sometimes!!!!! Horrible horrible employees who obviously don't have any standards or leadership. Spend your money somewhere else. read more

Has to be the worst Sonic in the country!! Ordered a #1 combo with NO cheese and a #2 with NO tomato. Girl actually came out to truck to make sure she had it correct. Order comes out #1 with cheese and #2 with tomato. Took the tomato off sent the other back. #1 comes back a 2nd time STILL with cheese. Hey but they did offer me a $1 off ice cream coupon for my trouble though. Lol read more

I've eaten chili dogs at Sonic restaurants all across the SE U.S. Yesterday I had the worst chili dog ever at the Sonic in Rome, GA. The skin was so thick I can only assume it had been cooking for hours. Very upset with Sonic in Rome. read more

Service was terrible, not only for us but for other customers as well. One car hop yelled at one customer, "I'm not your freaking waitress!" Note she's a car hop but the lady's order was wrong. The person taking our order kept getting it wrong and once he figured out what we wanted and got the order place it took 35 minutes to get four ice cream slushes. After we received the slushes there was no ice cream just crushed ice and flavoring. 0/10 would recommend this Sonic. Don't wasted your time! read more

We both took big swigs of our milkshakes and then the sour milk taste hit us. Gross.

Used to be a great place to eat but not anymore. Most of their order and payment kiosks don't work, and neither do most of their employees apparently. The last 4-5 times I've been there, I've had to wait up to 30 minutes...and that's after calling in my order on this last visit, so I wouldn't have to wait as long, but still waited about 20 minutes before they finally came out and told me they'd lost the order...needless to say I left without lunch! Seriously, they need to close it down since NOTHING at this location works!! And customer service sucks! read more