They are thieves!!!!! My Zara package was never delivered even though Sonic Transportation and Logistics said it was. I spoke Carlos, a representative of the company and he stated the driver couldn't get into the gate. I provided the gate code and my package still hasn't been delivered! Zara needs to stop using this courier! I'm currently filing charges against the company for fraudulent transactions and theft. read more

Sonic Transportation & Logistics - Couriers & Delivery Services Near Me - Tampa, Florida

please do not order from zara if you live in miami. they use this company to deliver and this company does the opposite. they will steal your package and say they delivered it. they run a huge scam with zara packages!! they will use google fotos of your building or house to say they deliver the package which makes it harder for you to get refund. for those thousands of people who have had this happen please reach out to local10 news. they are currently working on a story on this company and how zara continues to use them. please reach out to local10 news about your experiences read more

0 1 Review - Courier Service Failure Tracking #ZAR313780786 shows my package as delivered and signed by "LAFD"--which is not me. I was home all day and have camera footage confirming no delivery was made. No one came to my door. No attempt. Nothing. So where was my package actually delivered? This is a complete failure by the driver. You had one job--deliver the package to the correct address and recipient--and that did not happen. Instead, it was marked as delivered and signed by someone else OR WAS THE PACKAGE STOLEN BY THE DRIVER!!! Now I'm stuck trying to fix a problem that shouldn't exist. Unacceptable service.: read more

Zara uses Sonic for home delivery and from my experience Sonic claims they delivered my item yet no delivery was ever made. I am home all day and have security cameras covering my front door and house front, NO DELIVERY WAS MADE. For some reason ZARA sticks with them. A had to order another item for my granddaughter and selected point of delivery with FedEx as the carrier and all went well. ZARA will not refund the original purchase, but I have filed a dispute with my credit card company. Because of Sonic I cannot recommend them nor ZARA for clothing purchases. read more

I have received an email that my package from Zara was delivered today at 7 pm and signed by LAFD, but no-one ever was at my door and I was home all day. My community is also gated and they needed to call to get in and no one called. Who is Lafd? I am also not the only person that this happened to and it blows my mind that Zara still chooses to work with them. I will call them first thing in the morning and it seems like this is gonna be a heck of a stressful morning. read more

Didn't even try to access my apartment gate and immediately returned my package to sender.

dispatched a carrier that wrecked my car. then gave me the run around about contacting the broker they are the broker! never seen a bill of lading never use them there a joke! They claim no responsibility for there driver's they dispatch they have no contact info with them they claim, so your car just might go missing and too bad so sad is what they'd say read more

My package from is delayed for 4 days and the website say the same over and over again terrible service, I read so many reviews for another customers and the same happened to them, Zara needs to find another company read more

This company is a bunch of scammers! They claim to deliver packages but do not. Good luck trying to reach anyone because they never pick up or answer any emails. I'm not sure why Zara is using this courier but they need to read all these reviews to understand that they are imposter's. I will be reaching out to everyone possible to expose this company. No stars. ​​ read more

Terrible service. This is my second time dealing with this company. Both times my orders from Zara were shipped through Sonic. First time package was marked delivered when in fact it was not, i called the company and was reassured my package will be redelivered the next day, next day a lady with no name tag or uniform shows up in her personal vehicle, tells me through translator on her phone that she has my package, goes back to her car and starts looking for it, 15 mins later comes back and tells me she forgot my package at the warehouse and will redeliver at later date. The story repeats again with my second package but now I can't even reach anyone on the phone! I wish I could pay extra for delivery and pick the carrier myself. read more

Scammer!!!!! I waited for an order from Zara. Of course, it did say "attempted delivery" on the day it was supposed to be delivered, and I was home! I contacted Zara, who told me to wait between 48 and 72 hours. Today, Saturday, October 26 (three days after the fake attempted delivery), it says "delivered," and YES, I was HOME at 1 p.m. He even took a picture of my garage door without the ground, which does not show the package nor my front door. Also, how is this possible because my car was outside? This scammer took a Google Street picture, zoomed in on it, and put this "as proof" of delivery! Do they really think they will get away with a fake picture that just shows a garage door??? I will dispute my money on PayPal, and for God's sake, please Zara, stop using this company! They are ALL scammers! read more

Sonic Transportation & Logistics - Why take a picture of my garage door without showing the package? And i was home and the car was outside, he took it from google street ! - Couriers & Delivery Services Near Me - Tampa, Florida

Not the first time they say delivery attempted but no delivery was made. Multiple complaints and I can't believe they are still doing business knowing the amount of scams they have been doing!! read more

John Gardener has helped me ship my car twice--once to Texas and once to Washington. Both experiences were excellent! Everything went smoothly and exactly as planned. John is very nice, professional, and trustworthy. I highly recommend his service to anyone looking for a reliable auto transport experience. read more

Outstanding customer service and transportation! Anthony from Sonic followed the process from start to finish ensuring I received the lowest price and my vehicle was dropped off aDavid, the driver was extremely professional, kind and careful getting my vehicle to me two days sooner than expected. I definitely recommend this company. read more

Liars. They say they delivered a package from Zara. They did not. This is the second time it's happened and Zara will not credit me back. I have a ring camera and can prove they did not show up that day or any other day. They are scammers. I'm out over $120 for merchandise that I cannot recoup. read more

Zara uses this company. They have updated the system that they have attempted a delivery. THIS IS FALS. I sat home all day waiting on a package that had a specific delivery date, only for them to update the system to "attempted delivery," which did not happen. Placing the burden on the customer to try to prove the item was never received. tried to call the company and it seems like a cell number that goes to email. No answer. Nor a good company. Update to review... They have gone in and changed the status to delivered and the package is still not delivered. They are not open on the weekend but somehow they were able to go in the system and lie about a delivery. This is crazy. I will report to BBB. This company is stealing packages and I have reported to the BBB. If any other Zara customer reads this review. Please reach out, I am getting my attorney involved. Something is not right. I have contacted Zara again this morning. They are looking into this. I STILL DO NOT HAVE MY ITEMS! AND THE DELIVERY STATUS KEEPS CHANGING. SCAM IS GOING ON!!!! read more

Son unos estafadores, marcan que los paquetes fueron entregados cuando realmente no hicieron ningún delivery

This company as others have said here has made several attempts to deliver a package from Zara. I finally called and asked why are you not able to deliver the package when the call box has my number on it to call? He made up some lame excuse and said he would get my package out the next day, that was 4 days ago. I don't know why Zara has decided to use the service, I use to get my packages within days before. What a horrible company to keep packages and claim they attempted deliver when in fact they did not. read more

I received notification that my package from Zara was delivered today at 7pm and signed by LAFD, which i assume means " left at front door ", but no package was received. I was home all day. It also said an attempt was made earlier in the day. Again I did not receive package. Worst service ever. Now I'm seeing a bunch of similar complaints. Horrible.... read more

I would give -0 stars if possible. The worst! They send alerts that your packages have be delivered, but you don't have them. Where have they been delivered???? Do not use the company!!!!! read more

I'm sad to see that others have experienced this issue that I'm currently dealing with. My package from Zara was marked delivered yesterday at 7pm and nothing is there. The tracking system says it was signed for. I called Zara and they told me to wait 24-72hrs for an update. I called customer service and was placed on hold for 32 min. My package has still not been delivered and I cannot get anyone on the phone. Please stop playing with people's money. I paid for this service and I didn't get what I paid for. read more

This company is involved in package theft tactics. Initially, they falsely label your package as "Attempted Delivery" and later mark it as delivered without actually delivering it. They strategically wait until (Zara) the retailer you ordered from is closed for the business day before falsely updating the order status as delivered, preventing immediate complaints. As a stay-at-home wife with security cameras surrounding my house, residing in a reputable neighborhood where package theft is uncommon, and being home all day, I can confirm that no delivery attempt was made. read more

They are a scam artists! They have a pattern of quoting one price, then calling day of to say truck broke down but they can send another truck for double the initial cost. They damaged by car and then ghosted me. Run don't walk away from this company! read more

This company representative. JEFF Told me he could get my car from Atlanta to Baltimore for $375 Then within hours told me it was going to be $600. Telling me it was because the driver had really good insurance.(lie) I spoke to the driver and this representative.Never even checked with him about what type of insurance he had. This company took $250 of the $600. Brokers are only supposed to take a certain percentage. This is my third time needing a tow. I have never had a broker take more than $100 from $600. The driver was already aggravated with Jeff's conduct. Jeff told the driver I wouldn't go over certain amount. Then came back to me telling me.The driver would only accept a certain amount. Nothing but manipulation and lies from this person! This has been a horrible experience!!! read more

we dealt with Anthony at Sonic and he was very helpful. we had to move my brother and his car to Ga due to illness. Anthony made the logistics less stressful for us. The transport came when they said and arrived 2 days later. we hired them for pick up in central Michigan to Savannah Ga. only glitch was the original price went up by a few hundred dollars but still the best quote I received. read more

Zero stars!!! This is Fraud! I keep reading the reviews and am in disbelief. The same happened to me with a package from Zara! It was marked as delivered 3 days ago, and I have no package. The process with Zara is to wait 24-48 for an investigation. Meanwhile, you have the charge in your credit and no clothing! This is insane! read more

Two consecutive months of not having a package delivered. When you call their number for customer service, there is no opportunity to speak to a person. Avoid ever using this company! read more

Let me start by saying this company is very dishonest. I ordered a pick-up of a vehicle for Saturday. They repeatedly told me that they are waiting for a driver. I reached out on Friday afternoon and no call back or text. It was 5:30 pm on Friday and didn't know what to do. I decided to book another company for Saturday pick-up. I get a text from Sonic saying they were charging me $200 for a cancellation fee Saturday morning. Still never confirming a driver. Stay away from this dishonest company. I was in contact with an employee named "Victory". read more

Victory Wenzel was helpful and the cars arrived in good shape from CA to FL. Timing was off but just plan ahead and you'll be fine

I receive a notification that my package from Zara was delivered at 7:00pm and that wasn't true, I was at home all day and never received. Now I have to deal with Zara and Sonic Transportation to figure it out where the hell is my package. Poor service, not reliable at all, don't know why Zara use that company service that obviously is not trustworthy base on the reviews I'm reading now. read more

I would give them zero stars if that was an option. I placed an order with a company that uses Sonic. The order was placed on 12/21/24. It was to arrive in 2 to 4 days. It is now January 9, 2025 after many phone calls starting on 12/31/24, on hold for as much as 3 hours and 20 minutes. I keep be told someone called out, they were short on drivers or they needed a gate code (which is a mute point, they are required to call first). Every time being told it will be delivered tomorrow. It is very frustrating. The company I ordered from will not get any more business from me for the simple reason, they use Sonic. Beware if someone tells you they use Sonic as their Courier, run don't walk. read more

if I could give a zero I would. EVERY SINGLE TIME I ORDER DROM ZARA i dont get my package. wtf do they still use this company is beyond me. the last package they delivered to my neighbors house luckily I got it. otherwise I have to ALWAYS CALL TO DISPUTE MY charge. Zara count your days because you're not getting another penny from me, if yall don't change this shipping company. Bunch of crooks. house full of family from the holiday and you're talking about Deliverse. Delivered where? No photos, no nothing. read more

Worst company ever! I order a package from Zara who is using this company and my package was never delivered. Of course it states " attempted delivery" no delivery was attempted as they need to call the gate. Every time I contact Zara they tell me to wait 48 hours. It's been 6 days since their attempted delivery. I don't know how they are still in business or why Zara as big as a company they are , why they are using these scammers. Still haven't gotten my package nor my money back. read more

I ordered from Zara and they used a 3rd party to deliver the package.. the worst mistake ever. They delivered the package to the wrong address and then tried to cover it up somehow. It appears the driver may have stolen the package because 5 days and multiple calls later after reassurance they would get my package to me they CLAIM it was returned to the warehouse. THIEVES ! I knew they stole it but held out hope after communication. I'm sure Zara will return my money but it's a shame they used this courier ! And I'm going to ensure they are blasted everywhere because this is actually insane. Everyday since the failed delivery attempt was one excuse after the other, just say you took my things! I will be filing a POLICE REPORT ! read more

I scheduled an appointment in April. Had a locked in deal. A day away from the pick up date, I call to confirm, I get informed that the driver cancelled on me. Now I have to search around looking for a new driver and pay HIGH last minute rates. Don't a trust these guys to get you a shipment. read more

They were the selected shipping vendor for an item I purchased. They attempted delivery to my building which is secure but has a directory and keypad that you can use for access. They attempted delivery 2x and did not use the keypad. Further, I called them, waited on the phone line well over 20 minutes several times to try to speak to someone. When I finally got through, they said they would put in driver notes to call my cell phone when the driver arrived when it went out for delivery a 3rd time. The 3rd delivery attempt and they did not use the keypad yet again and further didn't bother to read notes and call my cell phone when they arrived. WARNING: DO NOT USE this vendor to ship packages as your customers will have a major hassle receiving them. I've contacted the retailer to explain my concerns over this delivery provider and will request a refund as my package was delayed and not received due to this vendor. read more

0 stars........They are not delivering packages!. This is my 2nd time I have not received my package from Zara. They will update the system they delivered the packages and no packages were delivered. This company is stealing peoples merchandise. I don't know why Zara is using them. I will not order anything else from Zara if they are going to deal with this company. Really sad for the consumer. read more

My package has been out for delivery for 8 days. No change in status and Absolutely no communication from sonic. read more

Agreed they don't communicate and say they attempted when for sure never did. Why does Zara us them - will never order from Zara again for this - Zara just says wait 48 hours more - each time I call -I just put a bank hold and will report - how stupid! Sonic must be lazy or crooks. read more

Thanks for Benjamin. Price was really low. I used their service several times. I recommended read more