If I could rate this place lower, I absolutely would. What happened here was not simply bad customer service. It was an extremely disrespectful and, in my view, blatantly racially motivated experience.
My family and I were seated outside, so I walked inside and asked the bartender if I could use the restroom. I explained that we were paying customers. Instead of simply answering my question, he immediately became dismissive and told me he couldn't see who I was with. I pointed out our table, and he accused us of all just eating ice cream and not ordering anything, followed by, "this isn't a free restroom."
I calmly explained that my dad had actually come inside and purchased drinks. He responded with a nasty and dismissive "okay." He then proceeded to stare at me, so I politely asked if I was allowed to use the restroom. He laughed in my face and said, "do you need me to hold your hand and take you there?"
I cannot emphasize enough that I was polite from the moment I walked in. I was not rude, confrontational, or causing any sort of problem. Yet every time I spoke, he addressed me as if I was doing something wrong or creating an issue. The hostility was completely unnecessary.
What makes this interaction even more disturbing is the racial dynamic. As a Black woman, I could not help but notice that I was being treated very differently from the white patrons inside the restaurant. I was polite from the start, yet every time I spoke, he spoke to me as though I was causing a problem. I did not observe him speaking to the white patrons inside with that same level of hostility or disrespect.
The difference was also noticeable when my white dad spoke to him. His demeanor toward my dad was much less confrontational, while he continued to be dismissive and hostile toward me and my mom, who are black, as well as our asian female family friend. I cannot say what was going through his mind, but the difference in how he interacted with us was difficult to ignore, and I genuinely believe I was singled out because I am black. The entire interaction left me feeling that the treatment I received was racially motivated.
After I returned from the restroom, I told him that his behavior had completely ruined my day. My family went inside to ask him what had happened, and he tried to act as though he had said nothing. When I came back in and reiterated that he was rude and had no reason to speak to me that way, he became aggressive and asked me whether I personally had bought a drink, despite the fact that I had already explained that my family had purchased drinks. He then questioned why I felt the need to tell him that he was being rude and said he did not understand why I had to make his day more difficult. Rather than taking any accountability for how he had spoken to me, he made it seem as though my calling out his behavior was the problem.
I walked away feeling extremely disrespected, humiliated, and singled out. There is absolutely no excuse for treating a customer this way, and the racial undertones of the interaction make it even more unacceptable.
Shameful behavior. I will absolutely never return, and I hope management seriously addresses how customers are being treated. read more