I came into the LabCorp on Meeker Blvd in Sun City to complete a mandatory employee wellness check…read morefor my health insurance discount. My experience was incredibly frustrating from start to finish. For a month, I tried to book an appointment online, but there was absolutely nothing available across the entire Phoenix metro area. Forced to walk in, I was then told the wait would be over two hours for a simple blood draw. When I tried to explain the situation to the woman at the reception desk, she seemed just as frustrated and overwhelmed as I was. It's clear this location is severely understaffed, and the staff they do have are bearing the brunt of patient frustration. Closing the Bell Road location has put an impossible strain on the remaining labs. This is a basic service required by many employers, and LabCorp seems completely unprepared to handle the volume. Save yourself time and look for alternatives--this was a complete waste of a morning.

Believe the other negative reviews. The technicians are extremely incompetent and one was…read moreexcessively rude after hurting my arm so badly I screamed out in pain. I have never experienced anything so horrible in a blood work lab before.

The first time I went, they care quality in office experience was a lot better for the type of care…read moreI went, which was a pre-employment drug screen. I couldn't believe that it came back that it was a negative, but it was diluted well. Hello I live in Arizona it's 115° every day so yeah I drink a lot of water negative is negative so the first experience was OK. The second time I had to go with the office experience was far from Pleasant, so I guess it's a maybe because it's really individualized to the day and time.

8 years taking the kiddos here. Mariah! I finally remembered to get her name! She is a superhero…read more All the gals who work here are wonderful, but she is our fave. She takes the best blood, and our older girl didn't flinch and actually was smiling. Our younger one is a screamer. Seriously loud! Takes 4 of us. This location may get busy, but they move fast. Can't get in soon enough trying to schedule an appointment online? Just walk in. Kiosks make it easy to check in, and if you need assistance, the ladies are always willing to help. They work well together here. I have never had a bad experience yet. Sometimes a wait, but for the number of people, the wait isn't bad. Bringing kids? Don't forget a snacks, water, tablet or phone, or coloring activities to keep em busy. They can text you if needed and you can wait in your car if you like.

Came here for an employment drug screen. The hours posted online and on the door say 8:00AM-3:00PM…read moreand that they're closed from 12:00PM-12:30PM for lunch. I got here at 11:43AM and the door was unlocked, the door from the lobby into the back was left open and no one was up front. At about 12:01PM the lady came back and was like, "How did you get in here?!" I must have scared her because she wasn't expecting someone to be in the lobby. She did my drug test despite it being her lunch time. She was really nice and called me "babe."

Waiting for 3 hours and still waiting. Disgraceful. Currently 27 people waiting with only 9 chairs…read moreand a waiting area that can't handle this many people. Only one employee working. She is checking people in and performing the lab tests. ONE SINGLE PERSON DOING INTAKE AND TESTING. There must be some regulation concerning this situation and I'm going to find it.

The fact that you are the ONLY one that requires an appointment even when your lobby is not full…read more What happened to customer service and patient care??? The employee at the window while pleasant, was not able to find resolution for people other than redirecting people to other facilities. Also, your sign should be in front of your office rather than in front of your front window. It would prevent the patient from feeling uncomfortable by NOT SEEING YOUR SIGN It appears your other facilities are unaware that you are an appointment only facility. Also, your facility always seems to be behind.

Well, Today they said they are understaffed and no longer taking walk ins, reaching them by phone…read moreand/or scheduling online is impossible.

Labcorp consistently lacks professionalism and basic compassion for patients. Appointments are…read moreroutinely behind schedule, with no communication or accountability, and staff are often unhelpful and dismissive when you ask simple questions. Healthcare requires empathy, organization, and respect for people's time, none of which seem to be a priority here. Unfortunately, this has become a pattern, not a one-time experience. I would not recommend this location to anyone looking for reliable or respectful care.

Very convenient place, since my surgeon is upstairs!! I have been to other Labcorps, and this…read morelocation is one of the best. Got me in, did my testing and got me out!! Place is really clean, and the employees are really nice. For now on, I will be going to this location only!

never have any issues with this location, staff has always been friendly and helpful. Even as a…read morewalk-in, usually in and out in less than 30 minutes.

Poor Experience with Long Waits Despite Appointment scheduled…read more I had an appointment scheduled for 7:00 AM today at the Sonora Quest location in Peoria, but it was a frustrating experience from the start. When I arrived, there were already 16 people ahead of me. I didn't get checked in until about 7:10 AM because the line at the kiosk was so long. A big issue I noticed was that many of the people waiting were walk-ins, which seemed to slow everything down for those of us who had actually booked appointments. The staff was polite, but the system clearly wasn't handling the volume well. Suggestion for improvement: Sonora Quest should offer online check-in in addition to the kiosk. This would let scheduled patients confirm their arrival ahead of time, reduce congestion in the waiting area, and help prioritize appointment holders over walk-ins. Unfortunately, this was not a good experience at all today. I understand labs can get busy, especially in the mornings, but with an appointment I expected a much smoother process. I hope they implement better check-in options soon to make visits more efficient for everyone.

Labs on an early Monday morning and with an appt was called in at exact time. Brenda was my…read morephlebotomist and was friendly, pleasant and professional. The draw went very smooth. Thank you Brenda.

This is my new favorite lab!!! Making an appointment online was easy. The location had a morning…read moresame day opening. Reception was friendly! Karla, my phlebotomist was kind, gentle, detailed and took my blood with minimal discomfort. I offered my hands and she listened to me. I felt seen and heard.

Doctor James Gordon is my new GI. To say he's improved my quality of life by tons by getting me…read moreinto a low profile button G tube would be an understatement. What a difference. Wanted to get a message to him directly but I'm non verbal and couldn't call and found no other way online but THANK YOU DOCTOR GORDON!

The rudest front desk lady I've ever met. Didn't greet me or anything until she was done sorting…read moreher paperwork. Cancelled my appointment cause I wasn't 30 minutes early. I was at the appointment on time

The nurses were very expedient in the services they provided, and the x-ray tech was very kind, and…read morefast. The PA was very prompt and asked all the pertinent questions to get the information she needed to do any and everything she could to provide satisfactory care. They were very comforting and calming. It was a great experience if you have to go to the emergency center.

We visited this emergency room on March 18, 2026. My wife came in with abdominal pain. The doctor…read moreordered a CT scan, an ultrasound, and blood work -- then we sat and waited nearly four hours because everything was sent out to an outside provider. When the doctor finally came back, he told my wife she had cancer on the liver with metastasis. We were absolutely terrified. He scared us beyond words. We decided to get a second opinion at another hospital. Come to find out, they were hemangiomas -- completely benign. No cancer at all. That older doctor had no business delivering a devastating diagnosis like that without being sure of what he was reading. He should be retired. On top of the emotional nightmare they put us through, the bill came in at $41,000 -- and we're stuck paying $3,000 out of pocket. It feels like they were just running the clock and ordering unnecessary outside services to charge the insurance company as much as possible. It's outrageous, and it's no wonder insurance costs keep going up for everyone. Do not go to this emergency room. It is hands down the worst. Between the misdiagnosis that had us believing my wife was dying and the astronomical bill for incompetent care, I wouldn't wish this experience on anyone.

Extremely crowded waiting room. Appointments are recommended. They take walk-ins, but beware! You…read morewill be bumped because those with appointments have priority. It is so crowded that it made me feel comfortable if someone has a cold or an upper respiratory infection. The check in devices are wobbly and made it challenging to sign in. This is my second Sonora Quest Lab visit I have been to. They are hurting for staff both times. Many people are frustrated and leaving in a huff. Walk-in wait is 1.5 hours and they close at 2 pm. I don't know how we are going to solve our shortage in laboratories.

Why make an appointment and then wait more than half hour. They have a TV screen in the room with…read moreuseless ads/info and to the right less than a quarter of the screen lists all the names of people checked in and waiting. Who can read that. Then again why bother when having an appointment means little. I'll look elsewhere next time.