The nurses were very expedient in the services they provided, and the x-ray tech was very kind, and fast. The PA was very prompt and asked all the pertinent questions to get the information she needed to do any and everything she could to provide satisfactory care. They were very comforting and calming. It was a great experience if you have to go to the emergency center. read more

We visited this emergency room on March 18, 2026. My wife came in with abdominal pain. The doctor ordered a CT scan, an ultrasound, and blood work -- then we sat and waited nearly four hours because everything was sent out to an outside provider. When the doctor finally came back, he told my wife she had cancer on the liver with metastasis. We were absolutely terrified. He scared us beyond words. We decided to get a second opinion at another hospital. Come to find out, they were hemangiomas -- completely benign. No cancer at all. That older doctor had no business delivering a devastating diagnosis like that without being sure of what he was reading. He should be retired. On top of the emotional nightmare they put us through, the bill came in at $41,000 -- and we're stuck paying $3,000 out of pocket. It feels like they were just running the clock and ordering unnecessary outside services to charge the insurance company as much as possible. It's outrageous, and it's no wonder insurance costs keep going up for everyone. Do not go to this emergency room. It is hands down the worst. Between the misdiagnosis that had us believing my wife was dying and the astronomical bill for incompetent care, I wouldn't wish this experience on anyone. read more

ZERO STARS. they checked my blood pressure and charged me $900 for the 15 minutes I was there.. when I typed in urgent care this is what popped up. They should've told me this is an EMERGENCY ROOM. They should've told me I was in the wrong place. She even said people confuse us for urgent care all the time. This is a morally corrupt business.. I told you what I am here for before being seen!! Why wouldn't you say or give the quote prior to care. DISGUSTING BEHAVIOR read more

Beware / Patient Review Title: Extremely Unsafe Care - Dr. Michael Hickman at Abrazo Peoria Emergency Center - Do Not Recommend I visited Abrazo Peoria Emergency Center on March 9, 2026, with chemical burns on both legs from cleaning glass straws with alcohol. This was my second time being treated by Dr. Michael Hickman, DO, and both experiences have been deeply concerning. Dr. Hickman did not physically examine or touch my burns, standing 5-10 feet away the entire time. He diagnosed one leg as a second-degree burn, prescribed Silvadene 1% cream to be applied for seven days, and sent in pain medication (with Zofran added after I requested it due to nausea). However, the Silvadene prescription was for only enough cream for a single day, and Zofran was omitted entirely. I had to call the facility the next day to have another doctor correct the order, resulting in a day without proper treatment. After carefully following instructions for six days, the burn turned black, became extremely painful, and I developed fever, chills, and burning that spread to my foot. Medical professionals I consulted urged me to go immediately to the Arizona Burn Center at Valleywise Health. There, doctors determined it was a full third-degree burn. The Silvadene treatment was inappropriate, and I required urgent surgery--including debridement and skin grafting. I spent six days and nights in the hospital. Healing has been difficult, and I now have lasting nerve damage in my foot that may continue for years. This level of misdiagnosis, lack of proper examination, and medication errors caused severe, avoidable harm. This is the second time Dr. Hickman has mishandled my prescriptions and care (the first was during treatment for pneumonia/bronchitis). I also discovered that patient surveys do not appear to be private, as staff approached me about my experience shortly after submission. Bottom line: Dr. Michael Hickman provides dangerously inadequate care. I would strongly advise patients to avoid him and consider seeking emergency care elsewhere if possible. This experience has resulted in long-term consequences that could have been prevented with basic standards of examination and follow-through. I have filed formal complaints with Abrazo Health and the Arizona Medical Board. Protect yourself and your loved ones--stay away. read more

My experience with this Abrazo ER was amazing. They were quick to get us in and deal with our problem, they did X-rays and scans quickly, all of the staff was nice and friendly, and we were in and out faster than I've ever experienced with an emergency room. Even the check-in & discharge process was fast. read more

Physician in the community here. Called this place as a courtesy that I am sending a patient in and gave clinical background. The Emergency physician talked to me like an annoyed teenager being told to clean his room. Hahaha. Obviously I'd never go here for medical care because it doesn't seem like a serious place, but I just thought that was funny. read more

Do Not Utilize this Facility for Healthcare. They over charge you, will not sent you an itemized bill or your medical records. They are efficient at getting you checked in but no one acted like they cared or wanted to help you. In/out your are fine it is just a virus. Covid test, Flu Test and a chest Xray 2.5 hours no fluids. Doctor would not get near me even after test came back negative. Almost $2500.00 did have pneumonia and I was severely dehydrated when I went to my regular Physician on Monday. ENTER AT YOUR OWN RISK! read more

My fiancé is impossible to get to the hospital... no matter how much pain she is in, or how sick she gets it's like pulling teeth without numbing her... This is why I'm so grateful for abrazo Peoria Emergency center off of Lake pleasant rd. They are quick and attentive from the front desk all of the way til she leaves... Dr.Dean was amazing and kind they treat us like family.... I don't know what I would do without this place... Sincerely Patient Terra Dailey and fiancé Daniel Thompson read more

Stay away from this place! They left me unattended with guard rails down had me hooked up with i.v on high prescribed drugs ended up drugging me so much I fell out of the bed and no one knew until my mother walked into the room. The nurses in this emergency room don't care at all. They don't give the care a sick person needs, and then if you ask for anything the nurses will make you feel like a burden for even asking. read more

Do not go here. There's really no one in the waiting room and it's ALWAYS empty. I know why!!!! They don't care about what you're saying very dismissive and rude. I said I feel nauseous. No anti-nausea meds. I said I feel dehydrated because I'm sick and diabetic. No fluids. I said I had body aches. No Tylenol. I was worried about my thyroid. No blood work. These people are lazy and don't care about you. read more

I also wanted to add to my experience from a year ago, that they even tried to bill me for treatment. First, they didn't treat anything, they sent me home with low blood pressure and horrible abdominal pain. Second, why should I pay over $750 for the male doctor to say "it's probably just hormones." I disputed with my insurance and told them the situation, but still will never ever return here. Honor Health cares more about their patients and wouldn't send them home when they are still having severe pain. Definitely recommend going there instead of here! read more

After reaching out to patient relations for extremely high costs for sutures to a finger, a week later. still no response!

Fourth update: Emily reads my messages and nothing. Clearly she's still "looking into this" like with all the other lovely ignored dissatisfied "clients" on here. Beware. Third update: Unable to pursue the Medication until the next day because of pharmacy hours at completely wrong pharmacy. Had to drive from Glendale to rough section of phoenix. Had to subject fractured sternum to more potential injury. Still no response, or breathing apparatus, nor medication. Second update: Won't even provide contact info or look up mine even though there were no other patients there, Update: Why do I have to contact them? I guess my inbox, like the pharmacy I designated, is too complicated to locate. I did message them. I'm dubious that any good will come of it. Wow. Had a horrific experience after trying to get follow up on a sternum fracture. Original doctor left before telling results of final scan instead of coming back as promised. Random young woman appeared just saying here are your discharge papers. **Then they gave rx that was called into completely wrong pharmacy. I showed a medicine bottle with correct address and pharmacy. And read literal streeet address to the nurse who promised she would send it there. They sent it to completely other pharmacy and location in bad part of town. 30 minutes in the opposite direction. So an hour round trip.** Supposedly pain medication can't be changed from one pharmacy to another. So glad they took zero care in the matter. My partner is in extreme pain. Just having first dose of new med. She needs me with her. She's not supposed to be in a car more than necessary bc she could reinjure her sternum. **They also neglected to provide the breathing apparatus they advised that we needed. ** I asked to talk to the doctor 5 times. The woman just kept talking and a big aggressive orderly burst in the room and glared at my partner in the hospital bed, saying the woman had been insulted. Then doctor Hickman appeared, whom I had never met, yelled, told me I could just drive across town after I took my partner home, and when I said I wanted a manager he said no one was over him. I said you own this facility? He got mad and demanded I leave without my partner. He then skulked back to his computer terminal. The orderly came back in and mumbled and apology. The whole thing was beyond disturbing. We came for care and were abused. God help anyone who has to go there on a Saturday night when the A team is on duty, read more

After writing about my experience at Abrazo ER July 7th above, I went online and saw that the nurse had removed penicillin off the allergy list and added Losartan as I requested. The medication list still had the same errors, but I was happy that she followed through with fixing the allergy list. So thank you! Diane Bedlington read more

My mother was brought in due to an elevated heart rate. She had the great fortune of having Angela Reed as her nurse. Angela was very knowledgeable; however, much more importantly, she was kind, caring, personable, and so pleasant. Then, I found out that Angela was named Arizona Emergency Nurse of the Year recently, and I'm not surprised at all! Thanks, Angela, for being amazing! read more

FIND ANOTHER EMERGENCY ROOM!!!! This was the worst experience ever. Sandy, the registration staff told me that I had to pay over $1400 towards my deductible when my co payment was only $150. They billed it incorrectly to the insurance which showed benefits of the $1400 deductible owed. In reality, for the 2 hr visit, it should have only been $150. Now they will not refund me the difference and they are telling me that I have to wait 45-60 days or longer for everything to process correctly. It's a scam...don't fall for it. They will bill it incorrectly to take your money while hoping no one calls them out it. I'm beside myself with this health care system. read more

I wish I could give ZERO stars. The only thing the nurse and dr that were assigned to me know how to treat is COVID. I went in to this ER after being 1 week postpartum. With postpartum issues; mind you I have my newborn there with me. The nurse offered me a covid test and I declined. She then proceeded to question and belittle me stating "I'm not going to stab your brain" "what's the problem" "are you afraid" things like that. After she gave up on the covid test the Dr. walks in doesn't ask me any questions about my symptoms. He says "my nurse tells me you are declining a covid test, what do you want me to do for you." So I'm sitting there absolutely dumbfounded that these two people got to be as far as they are in their careers when they only know how to treat is covid. I LITERALLY reexplained my symptoms and reminded them I'm postpartum and gave them my diagnosis to what is wrong with me. The dr said "well it's not red yet but you do seem to have ALL the other symptoms, I'll prescribe you penicillin". UNLESS YOU ALREADY KNOW YOUR DIAGNOSIS, DO NOT GO HERE!!!!! As soon as they left the room I walked out as well. As I was headed for the main door I hear a heavy attitude yelling "why are you leaving?" Isn't it obvious? I'm not going to trust a Doctor who is not capable of diagnosing me himself. read more

Thank you for the good care you provided me yesterday! I have decided to use my primary care doctors referral for orthopedics instead of Dr. Seltzer. My wife and I are both impressed with the care you provide at your facility. read more

What kind and overworked people here! An emergency room visit is never fun and I'm just thankful for the staff here that was apologetic that there was delays. I understand things are busy. I don't understand all of the people here complaining about bills and stuff like that this place works the same exact way is any emergency room and most doctors are contracted and it doesn't mean your insurance will cover it you should research your insurance and where you can go and who you can see or suck it up. read more

Been here two times in the last week. Treated with great respect and professionalism. They were excellent at getting you registered, diagnosed and treated. It's great to have a facility like this close by. A quick shout out to Dr. Mark Sexton and Dr. Dean Forest. read more

Excellent service ! My 17 year old son Grayson accidentally cut his foot. Mike from registration was excellent and very professional! The two nurses Leonora and Rika were pleasant and caring - you definitely could tell they loved being nurses and loved where they worked ! Very professional and I noticed both had there CEN! The provider Buck was friendly , professional and made my son feel comfortable and safe ! It's so nice to know there are health care professionals who still care about people and make their patients feel welcomed and loved ! I would never go anywhere else ! Thank you everyone at the island for taking such good care of us so promptly ! read more

Dr. Dean and RN Angela performed exquisitely for my poor husband who was suffering from a bladder blockage. RN Angela, drawing from her professional skills and expertise, completed the catheter insertion procedure in short order. Indeed, I agree with other reviews that Angela is kind, caring and personable!! After many sleepless nights prior to our venture to Abrazo Lake Pleasant, my husband was finally able to slip blissfully into a much-needed, deep sleep. He's on his way back toward a healthy body!!! Many thanks to you all, from the receptionist to the NT and then to Dr. Dean and RN Angela!! Kudos!! read more

The worst experience I've ever had at a hospital. They didn't explain what bloodwork they were doing. I don't feel like they listened to what was actually wrong. The doctor asked what medication I was taking, wrote it down on a napkin, I was still explaining and he walked out mid sentence. It was the most unprofessional staff. I do not recommend going here. Also, there's no windows so it feels like you're just confined in a box. read more

1/2) If I could give ZERO stars I would. This facility does not deserve even half of a star. To say this visit was nothing short of a nightmare would be an understatement. As a mom to several young children, I had to bring myself into the ER and stayed alone during the entire visit. Upon arrival, I was experiencing extreme back pain, spiked fever, vomiting and nausea, as well as blood in my urine. All signs of what I assumed to be kidney stones or a severe UTI. I was asked to leave a urine sample which I did, and it did have blood in it, so it was quite shocking when that urinalysis came back clear. I can only assume it was mixed up with someone else's upon arrival at the lab or from the point of which it was given to the man at the front desk. Quite possible as there was no identification sticker located in the cup or baggie as those were located inside of the restroom to use as a self serve sort of station. Upon being called back to the room ,I was almost immediately given an iv, to which the tech failed 3 times before asking someone else to come and poke me for the 4th time, but what's even more annoying is as I'm getting the iv placed, the front desk man is in the room telling me I owe x amount for this Stay and is asking me to pay before leaving. (Odd considering we hadn't figured out a course of action or anything at this point) then I was asked height/weight/known allergies etc. I pulled my medical history from my doctors office to read off the pharmaceutical names of each medication I am allergic to. Having had these allergies since I was 12, I have them mostly memorized but pulled it to ensure that it was correctly documented. One of which being Reglan. Confirmed by both the nurse and the doctor who saw me. So to my surprise was it, when I was given reglan for my nausea. When asking what the medication was as the nurse was injecting it in my IV and had only said "this should help with nausea" , she said reglan , to which I said ... uhm I literally just told you I am allergic to this. Within seconds I could feel my body going into anaphylaxis. My throat was swelling I could hardly breathe and had the tingles everywhere. The nurses response was "oh wow you really are allergic". You don't say? She then proceeded to walk out and bring back Benadryl to be injected in my IV. At this point I'm beat red and can feel my eyes swelling and I'm seriously struggling to breathe. She gives me the Benadryl and says maybe I want to add that to my listed allergies.... Once again I had now confirmed I was allergic 5 times at this point. This nurse was extremely cold and calloused and did not seem to care that she nearly killed me. What becomes even more shocking is I was not checked on ONCE by any of the ER staff from that point until two hours later when I was taken for a CT scan (I don't remember much of it considering I was extremely tired from the medications I had just received never mind the fact that I nearly died. Ct scan went great, came back to the room and asked if I could use the restroom. At this point I was still extremely dizzy from the medications and groggy I was told to walk down to the restroom. No one was there to help me walk, lucky I didn't fall in there alone. I stumbled my way back to my room to wait another hour or so only to be told by the doctor that it was "too early to diagnose" me, that my CT, bloodwork, and urinalysis all came back clear And that they would be discharging me .(see screenshot for ending) Don't allow ANYONE you know or love to be seen here. The cherry to the cherry on top is the ED Director stated I was lying about my allergies and had received proper care during this visit. We will NEVER be back. This "hospital" only cares about your $ read more

Abrazo Peoria Emergency Center - Hospitals Near Me - Peoria, Arizona

They cannot bill properly and you cannot get anyone to fix it. It is now been four months since my visit there and I am still fighting with them to bill the insurance properly until they do that, the insurance won't pay. They told me to call the insurance company I do and the insurance tells me to call them. Even did a three-way call with them. They would not give any information to the insurance company they claim because of HIPAA even though I was on the phone with them. They even reached out to me through this site with an email address to contact them directly. Sent several emails with no response. Unless you want to pay outrageous bills and spend a lot of time trying to get it fixed, don't bother. read more

terrible facility for emergency care. I won't get into all the specifics, but I was misdiagnosed and sent home in extreme pain and was told to follow up with my PCP. of course they got several thousand dollars out of me before I left! within hours, my husband was dialing 911 for me! I tried to reach out and fight to receive a refund, but after several weeks I received a letter stating that they believe I received adequate care! unacceptable!! read more

Broke my toe and had a great experience! Thank you to Matt, Heidi, Joe, Angela, and Dr Juarez. Everyone was friendly and helpful! Appreciate the way you cared for me! read more

Last night, went to the ER with really bad chest pain. They rushed me back, got the EKG, IV and labs drawn. The intake person got me registered, I had no clue what my insurance was, he got all the info he needed from the internet. The nurses and medical assistants were great, top notch. The PA, Jon Paul Clouthier, gave the best care I have ever gotten in an ER. He was genuinely concerned about my pain and got it under control. Luckily, it was not a heart attack and he felt I would be safe going home. read more

Have been to this ER multiple times and for multiple family members. Can't recommend them enough. This is an ER only so if you need admitted, it will be at a nearby hospital. read more

What a scam! Don't sign any sheet they hand you. If you have insurance they will OVER charge you and make you pay in advance before sending the bill to insurance. Nice enough people.......please don't waste your time, go to a real ER and get real help. What a joke they should be ashamed of themselves. Emily-please don't put some bureaucratic bullshit response to this review. It seems like there are a lot of people that have reviewed this "er" have the same experience. Just an answer to why you try and overcharge patients with insurance. read more

This facility is so horrible I am almost at a loss for words. My husband had an even on Fri. that appeared to be a possible tia. Our physicians office said we should go to an emergency room. I thought that is what this was. Big red neon letters on the outside that say emergency. We walked in and much to my surprise the place was empty. Now I know why. They performed some tests on my husband, and told us he should have two additional tests, one of which could only be performed at their hospital. So we waited and waited and waited. They told us if we left to go somewhere else it would be AMA (against medical advise) My poor husband was stuck in a windowless room whith no internet service until Sunday afternoon. If you need medical assistance go to a real hospital directly, not a fake emergency place like this. What a nightmare. Abrazo is the worst of the worst. read more

I went in yesterday with terrible stomach pain suspecting it was appendix. I was seen immediately and well taken care of. They are affiliated with Arrowhead hospital so was even able to schedule immediate surgery for me! I went into Abrazo emergency room at 10:00. They did bloodwork and a CAT scan and x-rays which were all needed prior to my surgery. Surgery was at 3 PM and I was home by 6:00 p.m! Excellent facility and I highly recommend. read more

Just moved to the area and was seen at this emergency center last week for a severe reaction to a new medication I was prescribed. Dr Hickman and the nursing staff were so kind and addressed my concerns quickly. Was in and out within an hour. Thankful for this emergency center near by! read more

Never had a problem with this place until last night. Part of me thought the doctor on call was drinking. He burped and seemed to stumble on his words. Didn't check my child out at all except to listen to his heart. He came in wheezing and he didn't think to maybe check his throat which I hinted?! The nurses, X-ray tech and EJ were great. His response was for my son to take cold medicine but he didn't know a brand and to see his pediatrician. Then discharged me which took over an hour. read more

Came in today not knowing what was wrong and come to find out KIDNEY STONES. Staff was great. Very kind and considerate.

If I could give negative stars I would. I took my barely conscious three year old toddler with 104 fever here and we sat in the ER waiting room, never seen for 2 1/2 hours before we left. There was no one else in the waiting room, and they said that they were just waiting on rooms to open after we saw three different people leave, if it was gonna be such a long wait, I wish they would've communicated that to us so we could get our child prompt emergency care!!!! never ever ever again am I coming back here! they would rather my child die in the waiting room. read more

My husband was seen yesterday at this hospital and was treated like royalty. All of the staff were professional, caring and friendly. He was seen right away and all tests done. Thank you to Dr. Roger Wilcox, Nurse Ginny and PA David. You are all top notch and really took care of us. It is so nice to have such a terrific facility close by. You are appreciated! read more

When you head to the ER, you're under distress and have no idea what to expect. When we got here, we got some simplified paperwork to get started and were into a room in less than five minutes. There was immediate service with 2-5 people always in the room doing testing and taking care of things. In less than an hour we had answers and a treatment plan. Staff was friendly and caring. I can't think of anything I'd change. EDIT: We've unfortunately had to visit here again. And once again, they did everything I could imagine to help us be comfortable and get immediate care. The wait was, literally, zero. From car straight to room. read more

Waited 4 hours for a doctor! They placed two stitches on a slight cut below eye. Just received the bill. Would you believe they charged almost $4000 for the so-called service and have to pay $90! We will never go back to Abrazo and do not recommend this facility. Terrible! read more

I was sent here after going to their sister company down the road MedPost. It was convenient because all my information was sent over and MedPost gave me a Fast Pass to expedite things. This was my first time having to admit myself to an emergency room and everyone made me feel so comfortable from the minute I stepped in the doors. This was afternoon on a Tuesday and I believe it was me and one other patient. I can't tell you enough how wonderful and compassionate everyone was here!! All the nurses, Dr Kang and the awesome guy who did my CT scan. I wish I could remember the name of my nurse because she was amazing! Every time she came in the room she had a huge smile on her face and explained in detail what she was doing. I wish I could come back here instead of my regular doctors office but I don't think my insurance would appreciate it. I hope I never need to visit the ER but if I do I am definitely coming back here. Thank you to EVERYONE for the great service. :) read more