This review is for "D-Rail" at Wolfman's CB Shop. While I generally try to avoid leaving businesses…read morenegative reviews, my experience warrants sharing.
Wolfman's CB Shop is often recommended as a reliable destination for CB radio repairs; however, my experience has been the opposite. I own 12 Galaxy cb and 10 meter radios. I brought in two Galaxy radios (98VHP and 95T) for what were initially minor repairs. Unfortunately, both units were returned in significantly worse condition. After hours of working on the 98VHP it was damaged to the extent that it had to be sent out to Don's CB Shop for repair, at my own expense.
Additionally, the shop does not allow customers to drop off equipment, requiring you to remain on-site during service. While I don't mind this as long as the repairs would have been made correctly as I made three separate trips, each approximately a four-hour round trip, and spent between six to eight hours waiting each time. Despite this time investment, neither radio has been restored to "normal" working condition. I didn't want anything tuned just repaired but D-Rail pushed for tuning saying both the radios "are lighting up all over the place" so I opted for basic tuning. That's where the problems started. After the process, responsibility for the issues was consistently attributed to my other equipment, including antennas, coax and microphones (both stock and astatic), all of which were newly purchased. According to D-Rail everything I have is junk. I made multiple good-faith attempts to resolve the matter, but D-Rail declined to warranty the work he performed or offer any refund.
Furthermore, I was told that my expectations were unreasonable and I'm being picky for wanting all original features, such as lights, talk back, switches and etc., to function properly. I mean why wouldn't I? After "tuning," the radios now produce muffled audio, excessive squealing, and the 95T has a no receive problem & siren-like problem on transmit, rendering them effectively unusable. Prior to service, these radios performed reliably and had excellent range; now they struggle to transmit 5 miles. I've swapped radios between trucks. Its in the radios not the trucks.
I documented these issues through videos on both ends and attempted to review them in person but D-rail said he "knows what they sound like over the air" & was to arrogant to watch and listen dismissing my concerns without evaluation. I also received conflicting information regarding technical capabilities on a new President Richard I purchased. For example, I was told that adjustments to a President Richard CB Radio service menu could not be performed due to either lack of knowledge or just unwilling to work on it; however, shortly afterward, I observed video evidence he posted online suggesting otherwise.
Overall, this has been a costly, time-consuming, disappointing and frustrating experience. Based on the outcome I have received: the quality of work, lack of accountability, and poor customer service, I cannot recommend this shop, especially for Galaxy radio repairs.
