Last night, the arm fell off of my eyeglasses. That arm had been loose. I could not find the screw…read more I do not have a spare of glasses with the same prescription; only a pair from 8 years ago that have a weaker prescription. I feared that it might take a week to have them replaced during the era of COVID-19. I need my glasses to work at the computer. I did a search and found Goo Goo Goggles that repaired eyeglasses. I sent in an online request last night. This morning, I had a reply and an appointment time later in the morning. I am just returning from my visit to Goo Goo Goggles. I was greeted at the door by Sam, who took my glasses and worked on them while I waited outside. (For those reading this in the future, during the COVID-19 pandemic, this was the norm for most establishments.) After about 10 minutes, my glasses were ready. The arm was reattached and was no longer loose! They are like new. I tried to pay, but was told that it was on them. This might not be your experience, but I was very impressed with the service. I will definitely return if I ever need my glasses repaired.

All time favourite eyewear place on the island. From prescription eyewear to custom sunglasses, the…read morestaff at Goo Goo have you covered. Excellent assortment of frames (including some very rare brands and designs). The expertise and knowledge offered at this establishment is second to none. Kind of get the feeling that the staff love to be there, love eyewear and would love to help you love your eyewear. Do yourself a favour and visit Goo Goo Goggles first, before visiting any other optical place in Victoria.

Thorough Eye Exams, large selection of great quality glasses at affordable prices. Knowledgeable…read morestaff ready to provide excellent service.

I have used their services serveral times. Always very helpful. Did excellent repairs to my glasses…read moreframe which saved me buying new ones at the time. I will be back.

Service was gracious and efficient. I had seen a pair of glasses in the Sydney Eyeland branch a…read moremonth ago when I was visiting from the US and called Victoria to see if they could get them for me. They were friendly and responsive. Everything went very smoothly .And it's in a great little shopping area within walking distance of downtown Victoria.

Very impressed with the service! Wasn't a client, but walked in with expensive eyeglasses that had…read morethe nose clips broken. After driving 3 times to original optometrist in Gordon Head area, with NO Satisfaction. Then within 4 minutes of my place to WestShore Mall I walked in to OPTICANADA EYECARE. Within a short time eyeglasses were repaired for free & now months later are still OK! They have gained a client 4 sure. I have been recommending them to everyone I know that wears glasses! Sending my son to see them this coming week! Their service is exceptional.

My visit to Opticanada Westshore was great. The eye health assessment was thorough and extensive.(…read moreand I got to see the inside of my eyball !) Sherry the eye examination tech was friendly ,focused and detailed. Then the interview with the Dr. finallized my specific needs. Moe , took a lot of time and care to help me pick a suitable pair of glasses. Such a good service.

Great overall service from Dr Poon and team - efficient, knowledgeable and professional. The staff…read moreteam were friendly, welcoming and helpful to everyone who came in. Highly recommend.

I went to see Dr. Poon for the very first time and I had an amazing experience…read more He really cared about my eyes and took his time to explain things. I would highly recommend him to my friends and family.

My recent experience at FYidoctors was truly excellent. The staff is welcoming, friendly, and very…read moreprofessional. The technician capably conducted all of the requisite tests and provided informative details about each procedure. Dr. Snow patiently and skillfully performed a thorough and very comprehensive eye examination. Subsequently, I was given a new prescription and had the pleasure of dealing with Habbous. She showed me numerous frame options and we worked collaboratively and very amicably as choices were made. Throughout the entire process, Habbous was very thorough, knowledgeable, and never in a hurry. The entire experience was delightful from start to finish. I would not hesitate to highly recommend FYidoctors (Shelbourne) to family and friends

The staff are excellent and treat you well. Sam ran the tests for Dr Snow and when she saw I was…read moreuncomfortable with one of the tests she immediately rectified the situation. She was most concerned with my comfort level throughout. Dr Snow is always very thorough and explains each test as it comes up. ...and Habbi was so helpful when it came to picking out my new frames. I was delighted because we ended up giving me a whole new updated look from the discontinued rack! Seventh Heaven as far as I am concerned! I trust them and wouldn't consider any other option for my eye health.

The customer service experience is light and day compared to the dark establishment up the street…read morecalled Peninsula lifetime eye-care, that place was rude, horrible customer service and should be closed. The staff at Iris Eye-care are wonderful, friendly and 110% customer service driven.

I have lived in Sidney, BC for years and wouldn't go anywhere else to buy or fix my glasses. Iris…read moreis top of the line service. They treat all of their costumers like rock stars. Due to not being able to find the right glasses for my face in store, I purchased a pair on line. Risky business. When they arrived 2 sizes to big, with no return, I was not happy. Then, remembering the service I had received in prior years, thought, " I bet Iris on Beacon can help me ". And without question, they did. Treating me like a local loyal customer, regardless of my mistaken purchase on line.

I had a consultation appointment that unfortunately did not meet my expectations. The consultant…read morearrived late ( 20 mins ) which set a disappointing tone from the start. During the consultation, there was very little engagement ( no follow up questions asked ) or effort to understand my goals. The interaction felt minimal and somewhat dismissive, as though having me as a potential client wasn't really a priority. A consultation should feel welcoming, attentive, and informative especially for new client but this experience lacked those qualities. I left feeling undervalued. It's such a bummer because the place looks professional. Too bad.

Nothing like I was promised in the consult money was taken an under delivered, even added an extra…read moreservice due to the consult- face by face pictures show no change except a bit more asymmetry.