Jovon came highly recommended and seemed organized and professional upfront. Before the wedding,…read morecommunication was great--but once the event was over and they were fully paid, everything fell apart.
We submitted a detailed shot list in advance, which the lead photographer, Lena, admitted she barely glanced at and chose to ignore. Important, personal photos we requested were completely missed--and somehow, we were blamed. Even though she admitted fault, we were told timelines were the issue. There was no accountability, and no apology.
The video team missed a key moment from our reception and gave us a rushed trailer with mismatched music. When we flagged the errors (that should've been caught with a basic review), we were told we'd have to wait two more months for a revision. Absurd.
We were constantly following up on every piece of this process--Photoshop edits, album corrections, video revisions. There was no quality control, no urgency, and we were the ones catching their mistakes over and over again.
We even drove out to meet with them in person to get things resolved. Jovon, the owner, made a lot of promises--that we'd be made a priority, that things would be expedited. But afterward? Nothing. He called once, said he'd follow up, and then disappeared. No resolution, no genuine accountability.
The admin, Lisa, was rigid with her limited schedule and not helpful when trying to coordinate team meetings. The editing team was sweet and you could tell they really cared to make us happy, but clearly inexperienced--we had to walk them through multiple corrections on video calls they'd never done before. For the price we paid, this lack of professionalism was shocking.
The only bright spot was Carlos, their lead videographer. He was kind, positive, and tried his best--but unfortunately, his efforts were drowned out by the team's carelessness.
In the end, we did get our final photos and videos only because we spent countless personal hours managing their process, reviewing everything ourselves, and doing the job they should have been doing.
We really hate writing a review like this--especially about a family-owned business--but we gave them so many chances to make it right, and they just didn't care enough.
If you're considering Jovon Photography: they will treat you like a priority until your wedding is over. After that, you'll be chasing them for months, fixing their mistakes, and left heartbroken by how little care is given to your most important memories.
